Call Center Solution Architect Jobs (NOW HIRING)

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Who We Are
Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world's most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people-providing the tools, support, and opportunities they need to grow and succeed.
We don't just make bold promises-we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise.
While our technology sets us apart, it's our people who truly make the difference. At Insurity, you'll collaborate with some of the most creative and knowledgeable minds in insurance tech-in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.
Ready to grow your career with an industry leader? Apply today-we're excited to welcome you. #UatInsurity
Insurity's Next Solution Architect
We're seeking a highly capable Solution Architect to join our Professional Services team and lead solution design and delivery for our Insurity Pro Suite platform. In this customer-facing role, you will partner closely with P&C insurance customers to translate business objectives into scalable Pro Suite configurations, integrations, and technical architectures that drive successful implementations and long-term value.
You'll work across project managers, business analysts, developers, and product teams to ensure Pro Suite is implemented according to best practices, aligned with customer requirements, and positioned for future growth. This role requires strong P&C domain knowledge, hands-on experience with policy administration or core insurance platforms, and the ability to communicate complex technical concepts in clear, business-focused terms. The role is based in North America and may require occasional in-person engagement with customer and partners.
What Our Solution Architect Will Do

• Solution & Architecture Leadership
• Participate in customer discussions on small and medium complexity projects to
  understand current state architecture and gather requirements for future state
  solution
• Participate in joint application design sessions, including documenting design questions
• Develop a successful working relationship with customer architects and project team.
• Assist in developing Solution Landscape, Context diagrams, and Sequence diagrams for assigned projects
• Assist in developing High-Level Design documents and provide guidance to
  developers and solution configurators to enable them to create a detailed design
• Provide weekly project status reports to Solution Architecture leadership and aide in the creation of report documentation
• Remain up to date on new releases related to the integration, architectural, and functional capabilities of each of Insurity's products
• Identify and document risks or issues discovered through technical and architectural discussions and escalate to Project Managers and Solution
  Architecture leadership
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
• Other duties as assigned

Who We're Looking For

• 5+ years in a Solution Architect, Implementation Consultant, or similar role in Professional Services or consulting, working directly with external customers.
• Experience delivering or configuring core P&C insurance systems (policy administration, billing, claims, or underwriting workbenches).
• Demonstrated ability to design and document end-to-end solutions including configuration, integrations (APIs, file-based, services), and data flows.
• Strong business analysis and critical thinking skills; able to challenge requirements and propose pragmatic alternatives.
• Excellent written and verbal communication skills, including:
• Clear, audience-appropriate design documentation (e.g., solution designs, interface specs, decision logs).
• Effective facilitation of remote and in-person design and review sessions.
• Solid time management skills, including planning, prioritization, and handling multiple concurrent projects or workstreams.
• Comfortable working both collaboratively within cross-functional teams and autonomously on assigned solution areas.
• High attention to detail with the ability to connect detailed design decisions to overall business and architectural goals.

Nice to have:

• Hands-on experience with Insurity Pro Suite or related Insurity solutions (e.g., Sure MGA, Underwriting, Sure Commercial Policy).
• Familiarity with tools such as Salesforce and Jira in a project delivery context.
• Technical background in SQL, API design/consumption, or data modeling for insurance applications.

What's In It For U
Work Where You Thrive
Find the work environment that supports your best-whether that's remote, in-office, or hybrid-depending on your role and location. Our Flex First Workforce approach offers many fully remote opportunities, while some teams follow hybrid or in-office schedules to stay connected and collaborative.
Take Time When You Need It
We trust our team to manage their time with our Open PTO Policy, empowering you to recharge when it matters most.
Benefits That Start on Day One
Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day-because we know how important these are to you.
Living Our Values Every Day
Our core values are more than words on a wall-they guide how we hire, grow, and retain the very best talent.
Award-Winning Onboarding
From your first day to your first anniversary, our onboarding program is designed to set you up for success and help you make an immediate impact.
Grow Your Career from Within
We believe in promoting from within. In fact, over 25% of our open roles are filled by internal candidates.
Mentorship That Matters
Our mentorship program connects you with experienced leaders who are committed to helping you grow both personally and professionally.
Insurity Podcasts
Explore podcasts from our Learning & Development team for deeper insight into Insurity products, company innovation, and the business as a whole.
Keep Learning, Always
Fuel your growth with full access to LinkedIn Learning and Kaplan-because continuous development is key to success.
Invest in Your Future-And Your Family's
Through our partnership with the University of Arizona Global Campus, you and your family can access discounted tuition and pursue educational goals affordably.
Earn When You Refer
Love where you work? Invite others to join us! Our Employee Referral Bonus program rewards you for bringing great people on board.
We have five Core Values at Insurity; one of which is to Act with Integrity. Providing pay transparency helps you make the best decision for you. We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps. Along with the benefits listed above, the career level salary range for this role is $77 000 to $150 000. We share a career level salary as a guideline; however, actual salary may vary based on your experience and qualifications. If your application advances, your recruiter will review these details with you during a video interview.
Languages for Québec candidates: The knowledge of French is required for positions permanently located in Quebec. The English language is required for this position in order to communicate with clients, partners, and colleagues, who are strictly located outside of Québec. French-language training will be offered to candidates who do not have a good knowledge of French.
Insurity is Proud to be an Equal Opportunity Employer
We are dedicated to creating an exceptional work environment for all our employees by extending a culture of diversity, equity, inclusion, and belonging into the very fabric of our organization. We embrace differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.
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