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Call Center Solution Architect Jobs (NOW HIRING)

Procom Consultants Group

Solution Architect

Dearborn, MI

$58 - $76.25/hr

Solution Architect Job Details * Execute the architecture plans for a major application migration ... Understand data center migration strategy and key components of a data center migration

UrBench

Solution Architect

Chicago, IL · On-site

$65 - $85.50/hr

... Call Notes One with Gen AI exposure and have done some previous implementation. Also having Python dev experience . Solution Architect * Conversational AI / NLP Implementation: * Hands-on experience ...

Radwell International

Solution Architect

Downers Grove, IL

$62.75 - $82.75/hr

Contact center (Genesys Cloud) * Data, analytics, and AI‑enabled workflows * Translate business requirements into end‑to‑end solution designs , including: * Application architecture

Insurity LLC

Solution Architect

$64.50 - $85/hr

... telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or ... Solution & Architecture Leadership * Participate in customer discussions on small and medium ...

Zones

Technical Solution Architect- ServiceNow

Chicago, IL · Remote

$150K - $200K/yr

The Technical Solutions Architect - ServiceNow provides pre-sales technical assessments, design, and development of Cloud & Data Center solutions and services. This role works cross-departmentally ...

Zones

Technical Solution Architect- ServiceNow

New York, NY · Remote

$150K - $200K/yr

The Technical Solutions Architect - ServiceNow provides pre-sales technical assessments, design, and development of Cloud & Data Center solutions and services. This role works cross-departmentally ...

Zones

Technical Solution Architect- ServiceNow

Dallas, TX · Remote

$150K - $200K/yr

The Technical Solutions Architect - ServiceNow provides pre-sales technical assessments, design, and development of Cloud & Data Center solutions and services. This role works cross-departmentally ...

Zones

Technical Solution Architect- ServiceNow

Seattle, WA · Remote

$150K - $200K/yr

The Technical Solutions Architect - ServiceNow provides pre-sales technical assessments, design, and development of Cloud & Data Center solutions and services. This role works cross-departmentally ...

Zones

Technical Solution Architect- ServiceNow

Atlanta, GA · Remote

$150K - $200K/yr

The Technical Solutions Architect - ServiceNow provides pre-sales technical assessments, design, and development of Cloud & Data Center solutions and services. This role works cross-departmentally ...

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All JobsCall Center Solution Architect Jobs

Call Center Solution Architect information

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$16

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How much do call center solution architect jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for call center solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Call Center Solution Architect position, and why are they important?

A Call Center Solution Architect should possess a deep understanding of contact center technologies, telephony systems, and network infrastructure, often supported by a relevant degree and experience in solution design. Familiarity with platforms like Genesys, Avaya, Cisco, or Amazon Connect, and certifications such as CCNA, AWS Certified Solutions Architect, or similar, are highly valued. Strong problem-solving abilities, communication, and the capacity to collaborate across technical and business teams distinguish top performers in this role. These skills ensure the architect can design robust, scalable, and effective call center solutions that align with organizational goals and customer needs.

What is a Call Center Solution Architect job?

A Call Center Solution Architect designs and implements technology solutions for call centers to enhance customer service operations. They analyze business requirements, select appropriate software and hardware, and ensure seamless integration with existing systems. Their role involves optimizing workflows, improving efficiency, and maintaining system scalability and security. They also collaborate with stakeholders to ensure solutions align with business goals.

What are the typical daily responsibilities of a Call Center Solution Architect?

As a Call Center Solution Architect, your typical day involves working closely with stakeholders to analyze business requirements, designing technical solutions, and creating system architecture diagrams for call center environments. You may participate in meetings with IT teams, vendors, and project managers to ensure seamless integration of new technologies or enhancements to existing systems. Regularly, you will troubleshoot performance issues, recommend optimizations, and document best practices for implementation teams. This role requires ongoing collaboration and clear communication to ensure solutions meet both technical specifications and user needs.

More about Call Center Solution Architect jobs
What job categories do people searching Call Center Solution Architect jobs look for? The top searched job categories for Call Center Solution Architect jobs are:
Call Center Solution Architect jobs near you
Infographic showing various Call Center Solution Architect job openings in the United States as of May 2026, with employment types broken down into 5% Locum Tenens, 67% Full Time, 21% Part Time, 5% Contract, and 2% Nights. Highlights an 80% Physical, 6% Hybrid, and 14% Remote job distribution, with an average salary of $145,963 per year, or $70.2 per hour.
Solution Architect

Solution Architect

Procom Consultants Group

Dearborn, MI

$58 - $76.25/hr

Contractor

Posted 6 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Solution Architect

On behalf of our client, Procom Services is searching for a Solution Architect for a contract opportunity in Dearborn, MI.

Solution Architect Job Details

  • Execute the architecture plans for a major application migration project for a large manufacturing company to transfer applications from a legacy data center into a cutting edge technology data center.
  • Analyze application portfolio to create application migration groups.
  • Contribute to application design, development, and deployment strategy for private cloud and public cloud.
  • Assist with management of onshore and offshore teams to perform analysis, remediation, and application migration activities.
  • Design the migration factory.

Solution Architect Mandatory Skills

  • Experience with application modernization is preferred
  • Ability to provide advice for cloud application development, cloud application deployment, private versus public cloud options, virtualization, containerization, and DevOps
  • Ability to describe data center service framework design
  • Ability to discover application characteristics of mainframe, midrange, and Wintel applications that will help define migration groups
  • Experience assessing applications and application architecture
  • Prepare a technical and architecture plan to achieve the stated goal and adjust the plans according to progress and interdependencies
  • Understand data center migration strategy and key components of a data center migration
  • Experience with ITIL framework is preferred
  • Experience with application modernization is preferred
  • Using problem-solving, critical thinking skills, and independent thinking

Solution Architect Start Date

ASAP

Solution Architect Assignment Length

12 months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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