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Call Center Solution Architect Jobs (NOW HIRING)

Mindlance

Solutions Architect

Charlotte, NC

$61.50 - $81/hr

Typically requires 10 or more years working with Avaya PBX and Avaya Call Center applications ... Responsible for designing IT solutions that leverages the architectural roadmap and standards of ...

Procom Consultants Group

Solution Architect

Dearborn, MI

$58 - $76.25/hr

Solution Architect Job Details * Execute the architecture plans for a major application migration ... Understand data center migration strategy and key components of a data center migration

Centre Technologies

Solution Architect

Grand Prairie, TX · On-site

$60.25 - $79.50/hr

Position Summary Centre Technologies islooking for an Infrastructure Engineer ready to make the next move into a Solutions Architect position. Our project delivery team develops and implement ...

Centre Technologies

Solution Architect

Grand Prairie, TX · On-site

$60.25 - $79.50/hr

Position Summary Centre Technologies is looking for an Infrastructure Engineer ready to make the next move into a Solutions Architect position. Our project delivery team develops and implement ...

Procom Consultants Group

Solution Architect

Dearborn, MI

$58 - $76.25/hr

Solution Architect Job Details * Execute the architecture plans for a major application migration ... Understand data center migration strategy and key components of a data center migration

Super Micro Computer

Sr. Solution Architect

San Jose, CA · On-site

$73.75 - $97.25/hr

... Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded ... Supermicro is seeking a driven Solution Architect to join our Solution Architecture team as the ...

Supermicro

Sr. Solution Architect

San Jose, CA · On-site

$74.50 - $98.25/hr

... Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded ... Supermicro is seeking a driven Solution Architect to join our Solution Architecture team as the ...

Amtex Enterprises Inc

$107 - $179/hr

... Call Center and CRM capabilities. This is a multi-year (4-5), high-visibility program. The CIS Solution Architect will design and govern end-to-end solutions across SAP, SF, and other Energy ...

New

krg technology inc

Contact Center Solution

Frisco, TX · On-site

Engineer and optimize Contact Center routing environment, including call ICM, CUSP, and CVP ... Work closely with Engineering, Architecture, Application Development, and Governance groups to meet ...

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Call Center Solution Architect information

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How much do call center solution architect jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What is a call center solution architect?

A Call Center Solution Architect designs and implements technology solutions for call centers to enhance customer service operations. They analyze business requirements, select appropriate software and hardware, and ensure seamless integration with existing systems. Their role involves optimizing workflows, improving efficiency, and maintaining system scalability and security. They also collaborate with stakeholders to ensure solutions align with business goals.

What are the typical daily responsibilities of a call center solution architect?

As a Call Center Solution Architect, your typical day involves working closely with stakeholders to analyze business requirements, designing technical solutions, and creating system architecture diagrams for call center environments. You may participate in meetings with IT teams, vendors, and project managers to ensure seamless integration of new technologies or enhancements to existing systems. Regularly, you will troubleshoot performance issues, recommend optimizations, and document best practices for implementation teams. This role requires ongoing collaboration and clear communication to ensure solutions meet both technical specifications and user needs.

What are the key skills and qualifications needed to thrive as a call center solution architect?

A Call Center Solution Architect should possess a deep understanding of contact center technologies, telephony systems, and network infrastructure, often supported by a relevant degree and experience in solution design. Familiarity with platforms like Genesys, Avaya, Cisco, or Amazon Connect, and certifications such as CCNA, AWS Certified Solutions Architect, or similar, are highly valued. Strong problem-solving abilities, communication, and the capacity to collaborate across technical and business teams distinguish top performers in this role. These skills ensure the architect can design robust, scalable, and effective call center solutions that align with organizational goals and customer needs.

Is a call center solution architect a high paying job?

A call center solution architect typically earns a competitive salary that reflects their specialized technical skills and experience in designing communication systems. Salaries can vary based on industry, location, and company size, but this role is generally considered well-compensated within the IT and telecommunications fields. Advanced certifications and expertise in cloud platforms or VoIP technologies can further increase earning potential.

Is a call center solution architect a stressful job?

A call center solution architect role involves designing and implementing communication systems, which can be stressful due to project deadlines, technical challenges, and client requirements. The job often requires strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
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Call Center Solution Architect jobs near you
Infographic showing various Call Center Solution Architect job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $145,963 per year, or $70.2 per hour.

Solutions Architect

Mindlance

Charlotte, NC

$61.50 - $81/hr

Full-time

Re-posted 17 days ago

Job description

Company Description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

  • Typically requires 10 or more years working with Avaya PBX and Avaya Call Center applications.
  • Requires proven experience with Avaya hardware and software implementations, including Communication Manager, CMS, Experience Portal, Messaging, and Session Manager.
  • Requires strong experience with NICE Recording systems, including Workforce Management , Quality Monitoring and Speech Analytics
  • Proven experience with CTI integration projects is highly-preferred

Qualifications

Responsibilities:

  • Responsible for designing IT solutions that leverages the architectural roadmap and standards of ABC, seamlessly integrate with the existing IT portfolio and deliver on the defined business requirements.
  • The Solutions Architect will provide guidance and subject matter expertise in the areas of Telecommunications and Call Center applications and the tools used within the Unified Communications group.
  • This individual will approve, design, and standardize future architectural decisions for the unified Communications group.
  • The Solutions Architect will work closely with the Telecommunications and Call Center Technical Lead to guide developers in creating environment where future Unified Communications technology will be on the forefront.

Additional Information

Thanks & Regards
Praveen K. Paila
470-202-1117

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About Mindlance

Sourced by ZipRecruiter

Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Union, NJ, US

Year founded

1999

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