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Call Center Solution Architect Jobs (NOW HIRING)

Netceed

Data Center Solution Architect

East Brunswick, NJ · On-site

$90 - $130/hr

Description Job Profile A Data Center Solution Architect is a subject-matter expert responsible for shaping and validating the core physical infrastructure of a data center, including power and ...

USTC

Data Center Solution Architect

East Brunswick, NJ · On-site

Description Job Profile A Data Center Solution Architect is a subject-matter expert responsible for shaping and validating the core physical infrastructure of a data center, including power and ...

Keylent Inc

Team Center Architect MAHIN-JOB-32897

Fremont, CA · On-site

$69.25 - $91.25/hr

Responsibilities : • Team Center Solution Architect/Product Manager with minimum 15 years of Experience. • Must come with Semiconductor background. • Must have Teamcenter Solution Architect ...

CEDENT

Contact Center Solution Architect

Chicago, IL · Remote

$65 - $85.50/hr

Orchestration of solutions designs involving above + Middleware + end data system /generative AI+RAG * 8+ years of hands on technical experience in Contact Center & CX platforms * 8+ years of ...

INFOSYS NOVA HOLDINGS LLC

Solution Architect

Windsor, CT · On-site

$62.75 - $82.75/hr

Architect solutions for scalability, high availability, disaster recovery, and business continuity ... call routing, and carrier integrations. * Experience supporting large-scale contact center ...

RIT Solutions, Inc.

Solution Architect

Atlanta, GA · On-site

$60.50 - $79.75/hr

RIT Solutions, Inc. is seeking a Solution Architect to work on innovative solutions in the health ... call center reps and agent services to determine course of call. • Cloud GCP • Exp with ...

NeuraFlash, Part of Accenture

AWS Solution Architect

$94K - $266K/yr

... Call Center Routing * Knowledge of automation tools and frameworks for building, testing, and ... AWS Solution Architect Certification or Professional * Salesforce Certified Administrator ...

Mindlance

Solutions Architect

Charlotte, NC · On-site

$61.50 - $81/hr

... Call Center applications. Responsibilities : • Responsible for designing IT solutions that leverages the architectural roadmap and standards of ABC, seamlessly integrate with the existing ...

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Call Center Solution Architect information

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How much do call center solution architect jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What is a call center solution architect?

A Call Center Solution Architect designs and implements technology solutions for call centers to enhance customer service operations. They analyze business requirements, select appropriate software and hardware, and ensure seamless integration with existing systems. Their role involves optimizing workflows, improving efficiency, and maintaining system scalability and security. They also collaborate with stakeholders to ensure solutions align with business goals.

What are the typical daily responsibilities of a call center solution architect?

As a Call Center Solution Architect, your typical day involves working closely with stakeholders to analyze business requirements, designing technical solutions, and creating system architecture diagrams for call center environments. You may participate in meetings with IT teams, vendors, and project managers to ensure seamless integration of new technologies or enhancements to existing systems. Regularly, you will troubleshoot performance issues, recommend optimizations, and document best practices for implementation teams. This role requires ongoing collaboration and clear communication to ensure solutions meet both technical specifications and user needs.

What are the key skills and qualifications needed to thrive as a call center solution architect?

A Call Center Solution Architect should possess a deep understanding of contact center technologies, telephony systems, and network infrastructure, often supported by a relevant degree and experience in solution design. Familiarity with platforms like Genesys, Avaya, Cisco, or Amazon Connect, and certifications such as CCNA, AWS Certified Solutions Architect, or similar, are highly valued. Strong problem-solving abilities, communication, and the capacity to collaborate across technical and business teams distinguish top performers in this role. These skills ensure the architect can design robust, scalable, and effective call center solutions that align with organizational goals and customer needs.

Is a call center solution architect a high paying job?

A call center solution architect typically earns a competitive salary that reflects their specialized technical skills and experience in designing communication systems. Salaries can vary based on industry, location, and company size, but this role is generally considered well-compensated within the IT and telecommunications fields. Advanced certifications and expertise in cloud platforms or VoIP technologies can further increase earning potential.

Is a call center solution architect a stressful job?

A call center solution architect role involves designing and implementing communication systems, which can be stressful due to project deadlines, technical challenges, and client requirements. The job often requires strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
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Call Center Solution Architect jobs near you
Infographic showing various Call Center Solution Architect job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $145,963 per year, or $70.2 per hour.

Contact Center Solution Architect (CCaaS)

Lorven Technologies

Lincoln, NE • On-site

$59.75 - $78.75/hr

Full-time

Re-posted yesterday

Job description

Role: Contact Center Solution Architect (CCaaS)
Preferred Platform: NICE CXone
Location
  • Primary - Lincoln, Nebraska
  • Secondary - Cincinnati, OH

Job Description:
Experience: 10 to 15 Years
Role Summary
We are looking for a senior CCaaS Solution Architect with strong customer facing experience to design and deliver end to end cloud contact center solutions across leading CCaaS platforms such as NICE CXone, Genesys Cloud, Amazon Connect, and Microsoft CCaaS. The role involves owning the complete IVR customer journey, omnichannel design, WFM, and API based integrations, translating customer requirements into scalable, secure cloud architectures.
Key Responsibilities
  • Design end to end CCaaS solutions, including IVR journeys, omnichannel flows, and customer experience design
  • Lead customer workshops to gather requirements and propose best fit CCaaS solutions
  • Architect and integrate Workforce Management (WFM), reporting, and analytics
  • Design and govern API based integrations with CRM and enterprise systems
  • Create high level and detailed architecture, call flow, and integration diagrams
  • Support on prem to CCaaS migration and cloud transformation initiatives
  • Provide architectural leadership, estimates, and guidance to delivery teams

Must Have Skills
  • 10 to 15 years of experience in Contact Center / CCaaS architecture
  • Hands on experience with multiple CCaaS platforms such as:
    • NICE CXone (preferred)
    • Genesys Cloud
    • Amazon Connect
    • Microsoft CCaaS
    • Strong expertise in:
    • IVR & customer journey design
    • WFM solutions
    • REST/API integrations
  • Experience integrating CCaaS with CRM systems (Salesforce, MS Dynamics)
  • Solid understanding of cloud platforms (AWS / Azure / GCP)
  • Good knowledge of security, compliance, and data privacy in cloud contact centers

Preferred
  • NICE CXone certification
  • Experience with AI driven contact center capabilities
  • Exposure to Quality Management (QM)
  • Familiarity with Agile delivery and Jira
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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