Lincoln, NE · On-site
$54.75 - $72.25/hr
Contact Center Solution Architect (CCaaS) Preferred Platform: NICE CXone Location * Primary ... Create high level and detailed architecture, call flow, and integration diagrams * Support on prem ...
Lincoln, NE · On-site
$54.75 - $72.25/hr
Contact Center Solution Architect (CCaaS) Preferred Platform: NICE CXone Location * Primary ... Create high level and detailed architecture, call flow, and integration diagrams * Support on prem ...
Lincoln, NE · On-site
$59.75 - $78.75/hr
Contact Center Solution Architect (CCaaS) Preferred Platform: NICE CXone Location * Primary ... Create high level and detailed architecture, call flow, and integration diagrams * Support on prem ...
Lincoln, NE · On-site
$59.75 - $78.75/hr
Contact Center Solution Architect (CCaaS) Preferred Platform: NICE CXone Location * Primary ... Create high level and detailed architecture, call flow, and integration diagrams * Support on prem ...
Chicago, IL · Remote
$65 - $85.50/hr
Orchestration of solutions designs involving above + Middleware + end data system /generative AI+RAG * 8+ years of hands on technical experience in Contact Center & CX platforms * 8+ years of ...
Chicago, IL · Remote
$65 - $85.50/hr
Orchestration of solutions designs involving above + Middleware + end data system /generative AI+RAG * 8+ years of hands on technical experience in Contact Center & CX platforms * 8+ years of ...
Contact Center Solution Architect with AI Expertise Location: Phoenix, AZ (Onsite) Type: Contract ... Analyze current call flows, routing logic, IVR structures , and skill-based routing to design ...
Quick apply
Contact Center Solution Architect with AI Expertise Location: Phoenix, AZ (Onsite) Type: Contract ... Analyze current call flows, routing logic, IVR structures , and skill-based routing to design ...
Windsor, CT · On-site
$62.75 - $82.75/hr
Architect solutions for scalability, high availability, disaster recovery, and business continuity ... call routing, and carrier integrations. * Experience supporting large-scale contact center ...
Quick apply
Windsor, CT · On-site
$62.75 - $82.75/hr
Architect solutions for scalability, high availability, disaster recovery, and business continuity ... call routing, and carrier integrations. * Experience supporting large-scale contact center ...
San Jose, CA · On-site
$210K - $250K/yr
Plays a key role in data center solution related marketing research and provides strategies ... Solution Architect, Data Center Expert, or IT consultant. * Extensive working experience with ...
San Jose, CA · On-site
$210K - $250K/yr
Plays a key role in data center solution related marketing research and provides strategies ... Solution Architect, Data Center Expert, or IT consultant. * Extensive working experience with ...
Atlanta, GA · On-site
$60.50 - $79.75/hr
RIT Solutions, Inc. is seeking a Solution Architect to work on innovative solutions in the health ... call center reps and agent services to determine course of call. • Cloud GCP • Exp with ...
Atlanta, GA · On-site
$60.50 - $79.75/hr
RIT Solutions, Inc. is seeking a Solution Architect to work on innovative solutions in the health ... call center reps and agent services to determine course of call. • Cloud GCP • Exp with ...
... Call Center Routing * Knowledge of automation tools and frameworks for building, testing, and ... AWS Solution Architect Certification or Professional * Salesforce Certified Administrator ...
... Call Center Routing * Knowledge of automation tools and frameworks for building, testing, and ... AWS Solution Architect Certification or Professional * Salesforce Certified Administrator ...
Charlotte, NC · On-site
$61.50 - $81/hr
... Call Center applications. Responsibilities : • Responsible for designing IT solutions that leverages the architectural roadmap and standards of ABC, seamlessly integrate with the existing ...
Charlotte, NC · On-site
$61.50 - $81/hr
... Call Center applications. Responsibilities : • Responsible for designing IT solutions that leverages the architectural roadmap and standards of ABC, seamlessly integrate with the existing ...
San Jose, CA · On-site
$155K - $180K/yr
Customer and solution focus, are two key factors for this position, as well as business continuity and support. The Staff Data Center Solutions Architect must work with multiple departments to ensure ...
San Jose, CA · On-site
$155K - $180K/yr
Customer and solution focus, are two key factors for this position, as well as business continuity and support. The Staff Data Center Solutions Architect must work with multiple departments to ensure ...
Columbus, OH · Remote
$60 - $80/hr
Strong understanding of contact center operations , including call routing, IVR, ACD, digital ... Proven solution architecture experience across cloud, SaaS, enterprise integrations, and data ...
Columbus, OH · Remote
$60 - $80/hr
Strong understanding of contact center operations , including call routing, IVR, ACD, digital ... Proven solution architecture experience across cloud, SaaS, enterprise integrations, and data ...
Columbus, OH · Remote
$60 - $80/hr
Strong understanding of contact center operations , including call routing, IVR, ACD, digital ... Proven solution architecture experience across cloud, SaaS, enterprise integrations, and data ...
Quick apply
Columbus, OH · Remote
$60 - $80/hr
Strong understanding of contact center operations , including call routing, IVR, ACD, digital ... Proven solution architecture experience across cloud, SaaS, enterprise integrations, and data ...
Columbus, OH · On-site
$60 - $80/hr
Strong understanding of contact center operations , including call routing, IVR, ACD, digital ... Proven solution architecture experience across cloud, SaaS, enterprise integrations, and data ...
Columbus, OH · On-site
$60 - $80/hr
Strong understanding of contact center operations , including call routing, IVR, ACD, digital ... Proven solution architecture experience across cloud, SaaS, enterprise integrations, and data ...
Provide delivery support and assist in resolving open Team Center Solution architecture related risks and issues. Responsible for functional specifications, data conversion, integration ...
Provide delivery support and assist in resolving open Team Center Solution architecture related risks and issues. Responsible for functional specifications, data conversion, integration ...
Grand Prairie, TX · On-site
$60.25 - $79.50/hr
Position Summary Centre Technologies islooking for an Infrastructure Engineer ready to make the next move into a Solutions Architect position. Our project delivery team develops and implement ...
Grand Prairie, TX · On-site
$60.25 - $79.50/hr
Position Summary Centre Technologies islooking for an Infrastructure Engineer ready to make the next move into a Solutions Architect position. Our project delivery team develops and implement ...
$58 - $76.25/hr
Solution Architect Job Details * Execute the architecture plans for a major application migration ... Understand data center migration strategy and key components of a data center migration
$58 - $76.25/hr
Solution Architect Job Details * Execute the architecture plans for a major application migration ... Understand data center migration strategy and key components of a data center migration
Grand Prairie, TX · On-site
$60.25 - $79.50/hr
Position Summary Centre Technologies is looking for an Infrastructure Engineer ready to make the next move into a Solutions Architect position. Our project delivery team develops and implement ...
Quick apply
Grand Prairie, TX · On-site
$60.25 - $79.50/hr
Position Summary Centre Technologies is looking for an Infrastructure Engineer ready to make the next move into a Solutions Architect position. Our project delivery team develops and implement ...
New York, NY · On-site
Provide delivery support and assist in resolving open Team Center Solution architecture related risks and issues. Responsible for functional specifications, data conversion, integration ...
New York, NY · On-site
Provide delivery support and assist in resolving open Team Center Solution architecture related risks and issues. Responsible for functional specifications, data conversion, integration ...
Chicago, IL · Remote
$65 - $85.50/hr
... solutions designs involving above + Middleware + end data system /generative AI+RAG 8+ years of hands on technical experience in Contact Center & CX platforms 8+ years of experience with cloud ...
Chicago, IL · Remote
$65 - $85.50/hr
... solutions designs involving above + Middleware + end data system /generative AI+RAG 8+ years of hands on technical experience in Contact Center & CX platforms 8+ years of experience with cloud ...
San Jose, CA · On-site
$73.75 - $97.25/hr
... Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded ... Supermicro is seeking a driven Solution Architect to join our Solution Architecture team as the ...
San Jose, CA · On-site
$73.75 - $97.25/hr
... Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded ... Supermicro is seeking a driven Solution Architect to join our Solution Architecture team as the ...
$16.59 - $23.75
0% of jobs
$23.75 - $30.92
0% of jobs
$30.92 - $38.09
0% of jobs
$38.09 - $45.26
3% of jobs
$45.26 - $52.43
6% of jobs
$52.43 - $59.59
13% of jobs
$60.91 is the 25th percentile. Wages below this are outliers.
$59.59 - $66.76
16% of jobs
The median wage is $70.51 / hr.
$66.76 - $73.93
23% of jobs
$78.68 is the 75th percentile. Wages above this are outliers.
$73.93 - $81.10
21% of jobs
$81.10 - $88.26
13% of jobs
$88.26 - $95.43
5% of jobs
$16
$70
$95
A Call Center Solution Architect should possess a deep understanding of contact center technologies, telephony systems, and network infrastructure, often supported by a relevant degree and experience in solution design. Familiarity with platforms like Genesys, Avaya, Cisco, or Amazon Connect, and certifications such as CCNA, AWS Certified Solutions Architect, or similar, are highly valued. Strong problem-solving abilities, communication, and the capacity to collaborate across technical and business teams distinguish top performers in this role. These skills ensure the architect can design robust, scalable, and effective call center solutions that align with organizational goals and customer needs.
A Call Center Solution Architect designs and implements technology solutions for call centers to enhance customer service operations. They analyze business requirements, select appropriate software and hardware, and ensure seamless integration with existing systems. Their role involves optimizing workflows, improving efficiency, and maintaining system scalability and security. They also collaborate with stakeholders to ensure solutions align with business goals.
As a Call Center Solution Architect, your typical day involves working closely with stakeholders to analyze business requirements, designing technical solutions, and creating system architecture diagrams for call center environments. You may participate in meetings with IT teams, vendors, and project managers to ensure seamless integration of new technologies or enhancements to existing systems. Regularly, you will troubleshoot performance issues, recommend optimizations, and document best practices for implementation teams. This role requires ongoing collaboration and clear communication to ensure solutions meet both technical specifications and user needs.
$54.75 - $72.25/hr
Other
Posted 28 days ago
Role: Contact Center Solution Architect (CCaaS)
Preferred Platform: NICE CXone
Location
Job Description:
Experience: 10 to 15 Years
Role Summary
We are looking for a senior CCaaS Solution Architect with strong customer facing experience to design and deliver end to end cloud contact center solutions across leading CCaaS platforms such as NICE CXone, Genesys Cloud, Amazon Connect, and Microsoft CCaaS. The role involves owning the complete IVR customer journey, omnichannel design, WFM, and API based integrations, translating customer requirements into scalable, secure cloud architectures.
Key Responsibilities
Must Have Skills
Preferred
Sourced by ZipRecruiter
Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.
It services
51 - 200 Employees
Plainsboro, NJ, US
2001
