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Call Center Solution Architect Jobs (NOW HIRING)

USTC

Data Center Solution Architect

East Brunswick, NJ · On-site

Description Job Profile A Data Center Solution Architect is a subject-matter expert responsible for shaping and validating the core physical infrastructure of a data center, including power and ...

CEDENT

Contact Center Solution Architect

Chicago, IL · Remote

$65 - $85.50/hr

Orchestration of solutions designs involving above + Middleware + end data system /generative AI+RAG * 8+ years of hands on technical experience in Contact Center & CX platforms * 8+ years of ...

Supermicro

Principal Solution Architect

San Jose, CA · On-site

Plays a key role in data center solution related marketing research and provides strategies ... Solution Architect, Data Center Expert, or IT consultant. * Extensive working experience with ...

Cogeco Inc.

Architect, Business Solution

Quincy, MA · On-site

... and Call Centre applications & architecture patterns • Proven track record in driving ... costs • Ability to drive solutions which align with the end-to-end Enterprise Strategic ...

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How much do call center solution architect jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for call center solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Call Center Solution Architect position, and why are they important?

A Call Center Solution Architect should possess a deep understanding of contact center technologies, telephony systems, and network infrastructure, often supported by a relevant degree and experience in solution design. Familiarity with platforms like Genesys, Avaya, Cisco, or Amazon Connect, and certifications such as CCNA, AWS Certified Solutions Architect, or similar, are highly valued. Strong problem-solving abilities, communication, and the capacity to collaborate across technical and business teams distinguish top performers in this role. These skills ensure the architect can design robust, scalable, and effective call center solutions that align with organizational goals and customer needs.

What is a Call Center Solution Architect job?

A Call Center Solution Architect designs and implements technology solutions for call centers to enhance customer service operations. They analyze business requirements, select appropriate software and hardware, and ensure seamless integration with existing systems. Their role involves optimizing workflows, improving efficiency, and maintaining system scalability and security. They also collaborate with stakeholders to ensure solutions align with business goals.

What are the typical daily responsibilities of a Call Center Solution Architect?

As a Call Center Solution Architect, your typical day involves working closely with stakeholders to analyze business requirements, designing technical solutions, and creating system architecture diagrams for call center environments. You may participate in meetings with IT teams, vendors, and project managers to ensure seamless integration of new technologies or enhancements to existing systems. Regularly, you will troubleshoot performance issues, recommend optimizations, and document best practices for implementation teams. This role requires ongoing collaboration and clear communication to ensure solutions meet both technical specifications and user needs.

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Call Center Solution Architect jobs near you
Infographic showing various Call Center Solution Architect job openings in the United States as of May 2026, with employment types broken down into 5% Locum Tenens, 67% Full Time, 21% Part Time, 5% Contract, and 2% Nights. Highlights an 80% Physical, 6% Hybrid, and 14% Remote job distribution, with an average salary of $145,963 per year, or $70.2 per hour.

Data Center Solution Architect

Netceed

East Brunswick, NJ • On-site

Full-time

Posted 18 days ago

Job description

Job Profile

A Data Center Solution Architect is a subject-matter expert responsible for shaping and validating the core physical infrastructure of a data center, including power and cooling. He translates customer requirements into engineered solutions, anticipating technical risks, and supporting site assessment, BOM definition, and commissioning to ensure successful project delivery.

Responsibilities

  • Perform high-level engineering studies for data center projects, including new builds, retrofits, and expansions
  • Define data center physical infrastructure architectures covering power, cooling, space constraints, and structured physical cabling
  • Produce engineering documentation, including drawings, technical reports, and customer-ready proposal materials
  • Translate designs into structured Bills of Materials (BOMs) aligned with design intent
  • Conduct on-site infrastructure audits and assessments to evaluate feasibility, constraints, and risks
  • Identify potential technical risks and design tradeoffs related to cost, resiliency, schedule, and scalability
  • Support installation activities and participate in commissioning and validation efforts to confirm alignment with design intent
  • Act as a technical reference and owner?s engineer for customers, sales teams, OEMs, and implementation partners
  • Contribute to project coordination and technical follow-up when required

Requirements/Key Experiences

  • Strong engineering background in data center physical infrastructure, including power, cooling, mechanical systems, and structured cabling
  • Demonstrated experience working with system integrators and major data center vendors (e.g., Schneider Electric APC, Eaton, Vertiv, ABB)
  • Proven experience with capacity planning, phased deployments, and future-proof infrastructure design
  • Hands-on field experience, including site audits, installation support, and commissioning
  • Ability to clearly structure, document, and defend engineering solutions and technical decisions
  • Active and relevant certifications required (CDCP/CDCS, BICSI RCDD; Uptime Tier knowledge preferred)
  • Familiarity with US data center standards, safety practices, and site compliance requirements
  • Project coordination experience preferred
  • Commercial awareness and ability to balance engineering rigor with business constraints
  • Proficiency with design and documentation tools (e.g., AutoCAD) preferred
  • Ability to travel in the US

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