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Call Center Sales Manager Jobs in Indiana (NOW HIRING)

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met ... Management will determine which positions are considered part-time and which are considered ...

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met ... Management will determine which positions are considered part-time and which are considered ...

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All JobsCall Center Sales JobsCall Center Sales Manager JobsCall Center Sales Manager Jobs in Indiana

Call Center Sales Manager information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do call center sales manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center sales manager in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What does a call center sales manager do?

A Call Center Sales Manager oversees the sales operations within a call center, managing teams of sales agents to achieve performance targets and deliver excellent customer service. They are responsible for setting sales goals, developing training programs, monitoring key metrics, and implementing strategies to improve sales performance. Additionally, they handle hiring, coaching, and evaluating staff, ensuring compliance with company policies and industry regulations. Their role is crucial in maximizing revenue and maintaining a motivated, high-performing team.

What are the key skills and qualifications needed to thrive as a call center sales manager?

To thrive as a Call Center Sales Manager, you need strong leadership, sales acumen, and experience in customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, call center software, and performance analytics tools is typically required. Exceptional communication, motivational skills, and the ability to resolve conflicts make candidates stand out in this role. These skills ensure effective team management, high sales performance, and excellent customer satisfaction in a fast-paced environment.

What are some common challenges faced by call center sales managers, and how can they be addressed?

Call Center Sales Managers often face challenges such as maintaining high team morale in a fast-paced environment, meeting aggressive sales targets, and managing high staff turnover. To address these, successful managers focus on regular coaching, creating incentive programs, and fostering a collaborative team culture. They also work closely with HR and training departments to ensure agents are well-prepared and supported, helping to improve retention and achieve business goals.

What is the difference between Call Center Sales Manager vs Customer Service Supervisor?

AspectCall Center Sales ManagerCustomer Service Supervisor
Primary FocusDriving sales and revenue through call center teamsEnsuring customer satisfaction and resolving issues
Required SkillsSales techniques, leadership, performance managementCustomer service skills, conflict resolution, communication
Work EnvironmentSales-driven call center, target-orientedCustomer support environment, service-focused
Common CertificationsSales certifications, leadership trainingCustomer service certifications, communication courses

The main difference between a Call Center Sales Manager and a Customer Service Supervisor lies in their primary objectives. The Sales Manager focuses on increasing sales and revenue, while the Supervisor emphasizes customer satisfaction and issue resolution. Both roles require strong communication skills, but their work environments and performance metrics differ significantly.

How much do call center sales managers make in the US?

Call center sales managers in the US typically earn an average salary between $60,000 and $100,000 annually, depending on experience, location, and company size. Compensation may also include bonuses and commissions based on sales performance.

What cities in Indiana are hiring for Call Center Sales Manager jobs?

Cities in Indiana with the most Call Center Sales Manager job openings:

Infographic showing various Call Center Sales Manager job openings in Indiana as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.

CallCenter Team Manager

Acr1 Com Commercial Roofing

Muncie, IN • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Job description

Position: Call Center Team Manager
Dept: Sales & Marketing
Location: Granville (Sales Office) - Muncie, Indiana
Reports to: Sales & Marketing Department Manager
Hours: Monday through Thursday - 8:15 am to 5 pm
Friday - 8:15 am to 12:30 pm (May be longer depending on tasks to be completed)
Employment Type: Full-Time (36 -40 hours per week) in an office setting.
  • MUST HAVE Call Center or related field of experience in management.

Compensation: Hourly rate is $20.00 per hour, plus potential for earning weekly performance bonuses.
Benefits Offered to Full-Time Employees: Medical, HSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC, 401K, and paid Holidays. All available after the employee's introductory period & plan requirements have been met.
(60 days and 1st of the month for health insurance. 90 days for paid holidays and other benefits, per company policy)
POSITION PURPOSE
The Call Center Team Manager's role is to manage six to eight telemarketers (hereafter referred to as Lead Generators or Call Center Agents) to develop leads to sell ACR1.COM Commercial Roofing services (hereafter referred to as ACR).
ESSENTIAL DUTIES AND BASIC TASKS
  • Demonstrate knowledge of company's products, services, marketing position and objective.
  • Represent the company in an honest and professional manner.
  • Generate daily, weekly, and monthly reports for management to measure telemarketer performance.
  • Encourage and motivate Lead Generators. Active listening and coaching for Lead Generators.
  • Import new numbers (prospects) into database to move the sales process along from prospects to contacts and finally to viable leads. Also checking for duplicate leads.
  • Perform second interviews of potential Lead Generator applicants set up by HR and then provide interview notes and feedback to HR recruiting Assistant.
  • Assist Lead Generators by emailing, faxing, and/or standard mailing information sheets and packets to potential customers.
  • Research building ownership and contact information (Look ups).
  • Responsible for continued training for all Lead Generators after their initial week of formal training.
  • Scan aerial view of properties to research roof types and sizing.
  • Generate sales leads by making phone calls out of ACR database, calling old leads, and assisting Lead Generators with calls.
  • Assist in installation, maintenance, and inventory of all ACR IT and electronic equipment.
  • Monitor, review, and approve Lead Generator Time Off, Timesheets & Attendance Tracking.
  • Perform weekly One on One's with each Lead Generator employee on your team for mentorship and additional training.
  • Side by Sides monitoring with each Lead Generator.
  • Establish Smart Goals per sales guidelines for every Newly Hired Lead Generator on your team. Then set a Smart Goal every 6 months after initial hire.
  • Reviewing Quality Assurance Analysts' reports and scores daily, working with the Lead Generators within 24 hours of a bad Q&A score.
  • Obtaining approvals for policy exceptions on unusual/duplicate leads from the Sales & Marketing Manager.
  • Follow and enforce company established policies and procedures.

GOALS
Manage lead costs to achieve $200/lead generated or lower. Work as a Team Leader to Lead Generators to provide steady business for ACR. Assist Lead Generators to achieve both personal and company goals.
QUALIFICATIONS
  • Must be 18 years of age.
  • High school diploma or GED required, and some college preferred.
  • Have at least 2+ years of Management experience. Experience in Sales based business is preferred but not required.
  • MUST HAVE Call Center or related field of management experience.
  • Intermediate to advanced computer knowledge and skills including the use of Outlook, Google Chrome, Microsoft Excel, and Word. The position also requires data entry, telephone skills, and minimum basic typing skills.
  • Some basic experience in Construction Practices is preferred, but not required.
  • Having knowledge of Microsoft access is preferred, but not required.
  • Must be able to pass Pre-Employment Drug Screen & provide two forms of I-9 Citizenship approved identification.
  • Experience in generating leads in the sales process is essential. Use CMS to track customer activities to promote sales and plan strategies for sales enhancement. Telephone sales experience is helpful.

SKILLS/ABILITIES
The Call Center Team Manager must be self-motivated with a sense of urgency. Must be dependable and able to be at work on time, organized, excellent communication skills, persuasive, able to prioritize, manage rejection and keep a positive and professional attitude. Must also be able to effectively manage their time and maximize their productivity. Call Center Team Manager will need to have the ability to connect key concepts and ideas with implementation into daily tasks and projects.
WORKING CONDITIONS
Position requires the ability to work in close contact with other office call center Lead Generators in a call center office environment. Normal work hours and standard office conditions. Employees may NOT miss any days during the 1st WEEK of sales orientation and training, or it is an automatic release from employment. After the first week there will be a Sales & Marketing attendance policy and points system that will be adhered to.
CONFIDENTIALITY
ACR utilizes proprietary methods, software and techniques that are of immense value to ACR and others, all of which have been developed at great expense to ACR. It is agreed that employees will maintain the confidential nature of these items and not disclose them to others, nor use them in future employment for a period of two years after leaving the employment of ACR1.COM Commercial Roofing.
About Us:
ACR1.COM Commercial Roofing (ACR) incorporated as Advanced Roofing Systems, Inc in Indiana in March of 1984. We specialize in commercial flat and low-slope metal roofs. ACR quickly expanded throughout the Midwest, serving Indiana, Illinois, Michigan, Kentucky, Ohio, and Missouri. In 1997 we became licensed in Florida and provide services throughout the entire state. We are now also providing services in the state of Georgia and Pennsylvania.

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