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Call Center Sales Agent Jobs (NOW HIRING)

MDS Communications

Call Center Sales Agent

Mesa, AZ

$16.15 - $17.65/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

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Call Center Sales Supervisor

Fairfield, NJ · On-site

$70K - $80K/yr

Previous experience as a call center agent (required) * Strong knowledge of call center operations, sales, and customer service best practices * Proven leadership, coaching, and team management ...

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Call Center Sales Agent information

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How much do call center sales agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center sales agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a call center sales agent?

Call Center Sales Agents are professionals who handle inbound or outbound calls to sell products or services, assist customers, and provide information about offerings. They use persuasive communication skills to understand customer needs and recommend suitable solutions, often working towards sales targets or quotas. In addition to selling, they may also answer questions, resolve issues, and ensure customer satisfaction, often using specialized software to manage calls and track sales. Their role is vital for businesses that rely on direct customer interaction to drive revenue.

How do call center sales agents typically handle high call volumes while maintaining quality service?

Call Center Sales Agents often face the challenge of managing a high volume of calls, especially during peak times. To maintain quality service, agents use scripts and CRM tools to efficiently address customer needs, while prioritizing active listening and clear communication. Time management and stress reduction strategies, such as taking brief breaks and collaborating with team leads, help agents stay focused and consistent. Most call centers also provide ongoing training and support, enabling agents to balance productivity with excellent customer experiences.

What are the key skills and qualifications needed to thrive as a call center sales agent, and why are they important?

To thrive as a Call Center Sales Agent, you need strong communication skills, persuasive sales techniques, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and call scripting tools is typically required. Resilience, active listening, and the ability to quickly build rapport help agents stand out in this role. These skills are crucial for effectively handling customer inquiries, closing sales, and meeting performance targets in a competitive, fast-paced environment.

What is the difference between Call Center Sales Agent vs Customer Service Representative?

AspectCall Center Sales AgentCustomer Service Representative
Primary RoleSell products/services over the phoneAssist customers with inquiries and support
Skills NeededSales techniques, persuasion, product knowledgeCommunication, problem-solving, patience
Work EnvironmentCall centers, sales-focusedCustomer support centers, service-oriented
Common CertificationsNone required, sales training helpfulNone required, customer service training

While both roles involve phone communication, Call Center Sales Agents focus on selling products or services, requiring sales skills and persuasion. Customer Service Representatives primarily handle inquiries and support, emphasizing problem-solving and customer satisfaction. Both roles are essential in call centers but serve different functions within the customer interaction spectrum.

How can I become a call center sales agent?

To become a call center sales agent, you typically need a high school diploma or equivalent and strong communication skills. Employers often look for experience in sales or customer service, and training is usually provided on the job. Proficiency with computer systems and a flexible schedule can also be beneficial.

What does a call center sales agent do in a call center?

A call center sales agent is responsible for making outbound or receiving inbound calls to promote and sell products or services. They handle customer inquiries, provide product information, and aim to meet sales targets using communication and sales skills, often working with customer relationship management (CRM) tools. The role typically requires good communication skills, patience, and knowledge of the company's offerings.
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What are popular job titles related to Call Center Sales Agent jobs?

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Call Center Sales Agent jobs near you
Infographic showing various Call Center Sales Agent job openings in the United States as of September 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Agent / Inside Sales

Twinsburg, OH • Remote

Great Day Improvements: A Family of Brands
Construction • 201 - 500 employees
Learn more about Great Day Improvements: A Family of Brandsexternal

$17 - $18/hr

Full-time

Posted 21 days ago

Great Day Improvements rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

50th of 57 rated home improvement suppliers and fitters

Job description

Great Day Improvements - Call Center Agent / Inside Sales (Full-Time Call Center)

Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our portfolio of home improvement products and brands.

We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals. This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.

What We Offer

  • Competitive base pay + performance-based incentives.
  • Comprehensive paid training to build product and sales expertise.
  • Opportunities for career growth within the Great Day Improvements family of brands.
  • A supportive, collaborative work culture that values customer experience and performance.

Schedule / Shifts Available:

Morning Shift

  • Monday – Friday:

    • 8:30 AM – 5:00 PM (On-Site)

  • Weekend Rotations (Remote)

Evening Shift

  • Monday - Thursday:

    • 1:00 PM – 9:30 PM (Remote)

  • Friday
    • 11:30 AM - 8:00 PM (Remote)
  • Weekend Rotations (Remote)

Pay Rate - $17.00 - $18.00/hr PLUS Bonus Opportunities! 

Location: Bedford Heights, OH (On-site)


  • Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
  • Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
  • Achieve individual sales and customer experience performance targets, contributing to overall team success.
  • Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
  • Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
  • Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
  • Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
  • Work flexible shifts, including evenings and weekends, based on business needs.

  • 1–2 years of call center or customer service experience, preferably in the home improvement or related industry.
  • Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
  • Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
  • Comfortable working toward sales goals in a performance-driven environment.
  • Good organizational skills, with the ability to multi-task and manage time effectively.
  • Dependable and punctual, with a strong commitment to delivering an excellent customer experience.

**Seeking people with in Home Improvement Call Center - Inside Sales – Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care – Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist**

GDI is an Equal Employment Opportunity Employer

#INDGDICCA

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