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Call Center Sales Agent Jobs (NOW HIRING)

Ecco Group

Call Center Sales Reps

Sanford, FL · On-site

$15/hr

Call Center Sales Agent - Home Warranty Program (Onsite) Location: Sanford, FL (Onsite Call Center) Company: ECCO Group USA LLC Start Date: August 24, 2026 Pay: $15/hour plus commission Weekly Pay ...

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Call Center Sales Agent information

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How much do call center sales agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center sales agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a call center sales agent?

Call Center Sales Agents are professionals who handle inbound or outbound calls to sell products or services, assist customers, and provide information about offerings. They use persuasive communication skills to understand customer needs and recommend suitable solutions, often working towards sales targets or quotas. In addition to selling, they may also answer questions, resolve issues, and ensure customer satisfaction, often using specialized software to manage calls and track sales. Their role is vital for businesses that rely on direct customer interaction to drive revenue.

How do call center sales agents typically handle high call volumes while maintaining quality service?

Call Center Sales Agents often face the challenge of managing a high volume of calls, especially during peak times. To maintain quality service, agents use scripts and CRM tools to efficiently address customer needs, while prioritizing active listening and clear communication. Time management and stress reduction strategies, such as taking brief breaks and collaborating with team leads, help agents stay focused and consistent. Most call centers also provide ongoing training and support, enabling agents to balance productivity with excellent customer experiences.

What are the key skills and qualifications needed to thrive as a call center sales agent, and why are they important?

To thrive as a Call Center Sales Agent, you need strong communication skills, persuasive sales techniques, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and call scripting tools is typically required. Resilience, active listening, and the ability to quickly build rapport help agents stand out in this role. These skills are crucial for effectively handling customer inquiries, closing sales, and meeting performance targets in a competitive, fast-paced environment.

What is the difference between Call Center Sales Agent vs Customer Service Representative?

AspectCall Center Sales AgentCustomer Service Representative
Primary RoleSell products/services over the phoneAssist customers with inquiries and support
Skills NeededSales techniques, persuasion, product knowledgeCommunication, problem-solving, patience
Work EnvironmentCall centers, sales-focusedCustomer support centers, service-oriented
Common CertificationsNone required, sales training helpfulNone required, customer service training

While both roles involve phone communication, Call Center Sales Agents focus on selling products or services, requiring sales skills and persuasion. Customer Service Representatives primarily handle inquiries and support, emphasizing problem-solving and customer satisfaction. Both roles are essential in call centers but serve different functions within the customer interaction spectrum.

How can I become a call center sales agent?

To become a call center sales agent, you typically need a high school diploma or equivalent and strong communication skills. Employers often look for experience in sales or customer service, and training is usually provided on the job. Proficiency with computer systems and a flexible schedule can also be beneficial.

What does a call center sales agent do in a call center?

A call center sales agent is responsible for making outbound or receiving inbound calls to promote and sell products or services. They handle customer inquiries, provide product information, and aim to meet sales targets using communication and sales skills, often working with customer relationship management (CRM) tools. The role typically requires good communication skills, patience, and knowledge of the company's offerings.
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Call Center Sales Agent jobs near you
Infographic showing various Call Center Sales Agent job openings in the United States as of September 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Sales Agent

Mechanicsburg, PA • On-site

Renewal by Andersen
Construction • 501 - 1,000 employees
Learn more about Renewal by Andersenexternal

$14.25 - $18.75/hr

Full-time

Re-posted 23 days ago

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 151 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 97,398 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 94%

    94% say it is easy to take sick days

    say it is easy to take sick days

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 91%

    91% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 151 Breakroom Quiz responses from their frontline employees

Job description

Job Details
Renewal by Andersen is the largest, most respected and most effective window company in the United States and we are looking to add new value to our wonderful team in the form of brilliant and innovative minds! Job Description: The responsibility of the Call Center Agent is to contact potential prospects concerning our products via the telephone in a professional and ethical manner. The presentation that is provided will be followed and every attempt will be made to determine the prospect's need for our product, build interest through benefits of our products and set an opportunity for our in-home product specialists to give the prospect a no obligation presentation of our product. Main Duties & Responsibilities Contact potential customers concerning products via telephone. Generate and build interest by communicating the benefits of our products. Schedule in-home, no obligation consultations and quotes. SKILLS/KNOWLEDGE: FULL TIME: Must be available to work nights and weekends. Schedule is 9am-5pm and 11am - 730pm Monday thru Friday and Saturdays from 9:00 a.m. - 1:00 p.m Very good communication skills of listening and speaking Initiative; ability to work independently. Strong sales skills Memorize all pertinent scripts and rebuttals Memorize the 10 Requirements of an Appointment Minimum Education and Experience: High School Diploma or GED At least 1 year of sales or call center experience preferred Renewal by Andersen is an Equal Opportunity Employer. Job Type: Full-time Pay: $14.00 plus weekly bonuses
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Call Center Sales Agent
Mechanicsburg, PA - Call Center

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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