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Call Center Representative Jobs in Rochester, NH

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$10

$17

$24

How much do call center representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for call center representative in Rochester, NH is $17.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $18.85 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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What are the most commonly searched types of Call Center Representative jobs in Rochester, NH?

The most popular types of Call Center Representative jobs in Rochester, NH are:

What job categories do people searching Call Center Representative jobs in Rochester, NH look for?

The top searched job categories for Call Center Representative jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Call Center Representative jobs?

Cities near Rochester, NH with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Rochester, NH as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,464 per year, or $17.5 per hour.

Customer Service Representative - EZPass 9/8

Concord, NH • On-site

Garnet River
11 - 50 employees
Learn more about Garnet Riverexternal

$17/hr

Other

Re-posted 6 days ago

Job description

Customer Service Representative

We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will handle primarily inbound calls regarding account management, billing inquiries, processing payments, etc. They will be responsible for providing professional, knowledgeable, and courteous call support to all customers. This position typically works under close supervision and direction. This position is on-site in Concord, NH.

Hours of operation for the call center are 8a-6p. After the 2 week training period, you will be scheduled an 8 hour shift within those hours. You must be able to stay until all calls are resolved.

Job Duties

  • Performs all assigned tasks as quickly and accurately as possible.
  • Follows all established policies, procedures, and written/verbal instructions.
  • Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
  • Answers all inquiries.
  • Initiates outbound calls as needed.

Qualifications

  • High school degree, or equivalent, plus three years' experience in a Customer Service/Call Center.
  • Some college coursework preferred.
  • Must be a good team player.
  • Must possess a positive attitude.
  • Must excel in a fast-paced environment.
  • Able to work and respond in a high-volume situation.
  • Willing to work extended hours.
  • Ability to type 40 plus words per minute (WPM).
  • Proficient in Microsoft Office

Hourly Rate: $17/hour

Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent.

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

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