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Call Center Representative Jobs in Rochester, NH

HCA Healthcare

Customer Service Call Center Agent

Derry, NH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Customer Service Call Center Agent you want with your current employer? We have an exciting ... Day in the Life - Candace - Customer Service Rep This Work from Home position requires that you ...

HRCU

Contact Center Representative

Rochester, NH · Hybrid

$17.50 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Representative, you assist our members and potential members with requests, conduct financial ... Minimum 2 years customer service and call center experience a plus. * Education: High School ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Rochester, NH

Call Center Representative information

See Rochester, NH salary details

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How much do call center representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call center representative in Rochester, NH is $17.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.80 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
More about Call Center Representative jobs

What are the most commonly searched types of Call Center Representative jobs in Rochester, NH?

The most popular types of Call Center Representative jobs in Rochester, NH are:

What are popular job titles related to Call Center Representative jobs in Rochester, NH?

For Call Center Representative jobs in Rochester, NH, the most frequently searched job titles are:

What cities near Rochester, NH are hiring for Call Center Representative jobs?

Cities near Rochester, NH with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Rochester, NH as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,464 per year, or $17.5 per hour.

Call Center Agent | Patient Contact Center | Full Time | Day

Concord Hospital

Concord, NH

$15 - $20/hr

Full-time

Posted 20 days ago

Concord Hospital Health System rating

7.3

Company rating: 7.3 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

307th of 887 rated healthcare providers

Job description

Summary

Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating insurance information, and assisting patients with medication refills. The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.

Education

High School degree or General Educational Development equivalency required; demonstrated customer service ability to interact with the public, staff and patients preferred.

Certification, Registration & Licensure

None required.

Experience

  • Excellent communication skills

  • Ability to problem solve

  • Demonstrates accuracy and attention to detail

  • Ability to thrive in a self-directed work environment

  • Ability to handle a high call volume environment while maintaining professionalism and high performance

  • Strong computer and keyboard skills required (Words per minute will be asked upon interview)

  • Knowledge of medical office and hospital operations a plus

  • Familiarity with medical terminology a plus

Responsibilities

  • Answer incoming calls and triage appropriately

  • Schedule appointment in the electronic medical record

  • Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less.

  • Schedules, confirms or reschedules patient appointments. Promotes Patient Portal enrollment.

  • Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.

  • Obtains and verifies insurance and demographic information. Reconciles work lists and reports.

  • Facilitates patient care between primary, specialty, and ancillary services.

  • Supports a culture of "yes" In support of a patient centered medical home.

  • Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.

  • Performs other duties as assigned.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.

While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The employee is occasionally exposed to airborne pathogens.

The noise level in the work environment is usually moderate.

What Concord Hospital Health System employees say

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