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Call Center Representative Jobs in Rialto, CA (NOW HIRING)

Lynch EMS

EMS Dispatcher / Call-Taker

Anaheim, CA · On-site

$18 - $24/hr

Serve as a back-up Call Taking Representative and follow all outlined principle duties and responsibilities of the Call Taking Representative. * Report all customer complaints and unusual occurrences ...

Lynch EMS

EMS Dispatcher / Call-Taker

Anaheim, CA · On-site

$18 - $24/hr

Serve as a back-up Call Taking Representative and follow all outlined principle duties and responsibilities of the Call Taking Representative. * Report all customer complaints and unusual occurrences ...

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Call Center Representative information

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How much do call center representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center representative in Rialto, CA is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.28 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Rialto, CA as of September 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,360 per year, or $18 per hour.

Weekend Part Time SOC Operator (needs experience)

Redlands, CA • On-site

Securitas
Investigation and Physical Security Services • 10K+ employees
Learn more about Securitasexternal

$27/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 15 days ago

Securitas rating

6.0

Company rating: 6.0 out of 10

Based on 1,004 frontline employees who took The Breakroom Quiz

Job description

SOC Operator
Requirements:
 
  • Need to have 2 years security experience
  • Need to be US born citizen
  • Need Microsoft Office, Excell, and Word profiecient
     
We help make your world a safer place.

 
Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

 
Securitas plays an essential role for our clients and in society. The SOC Operator position helps maintain a safe and secure environment for our clients by providing centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming.

 
We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

 
Our SOC Operator positions are highly sought after.  If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring this is a great fit for you.

 
Are you interested in being part of our Team?
• Apply quickly and efficiently online 
• Interview from the convenience of your own home
• Weekly pay 
• Competitive benefits 
• Flexible schedules 

 
With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

 
See a different world.

 

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

#AF-PIE
 PPO #14827

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include: 
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

What Securitas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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