$18.28 - $22/hr
The Senior Call Center Representative ensures LERETA external and internal customers consistently receive accurate and timely responses to inquiries concerning tax service and property tax matters.
New
$18.28 - $22/hr
The Senior Call Center Representative ensures LERETA external and internal customers consistently receive accurate and timely responses to inquiries concerning tax service and property tax matters.
New
Anaheim, CA · On-site
$25 - $35/hr
Qualify interested homeowners and schedule follow-up appointments for our Sales Representatives ... Growth opportunities -- advance to Senior Caller, Team Lead, Call Center Manager, or Regional ...
Anaheim, CA · On-site
$25 - $35/hr
Qualify interested homeowners and schedule follow-up appointments for our Sales Representatives ... Growth opportunities -- advance to Senior Caller, Team Lead, Call Center Manager, or Regional ...
Rancho Cucamonga, CA · On-site
$18/hr
A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This ...
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Rancho Cucamonga, CA · On-site
$18/hr
A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This ...
Pomona, CA · On-site
$16 - $20/hr
We are a very busy Orthopedic practice and are looking for a Call Center Representative to handle our high volume of patient phone calls and appointments. We need you to be the friendly face at check ...
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Pomona, CA · On-site
$16 - $20/hr
We are a very busy Orthopedic practice and are looking for a Call Center Representative to handle our high volume of patient phone calls and appointments. We need you to be the friendly face at check ...
$17.07 - $21.34/hr
The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to ...
New
$17.07 - $21.34/hr
The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to ...
New
Pomona, CA · On-site +1
$17.07 - $21.34/hr
The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to ...
Pomona, CA · On-site +1
$17.07 - $21.34/hr
The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to ...
Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data. * Consistently met or exceeded performance targets, including call handling time ...
Quick apply
Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data. * Consistently met or exceeded performance targets, including call handling time ...
Top Skills Details customer service,call center,computer navigation Additional Skills & Qualifications Must be able to work with a team and on their own Must be able to type 35WPM minimum Computer ...
Top Skills Details customer service,call center,computer navigation Additional Skills & Qualifications Must be able to work with a team and on their own Must be able to type 35WPM minimum Computer ...
Be Seen First
Ontario, CA · On-site
$18 - $19/hr
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
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Be Seen First
Ontario, CA · On-site
$18 - $19/hr
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Riverside, CA · On-site
Hire, train and manage Call Center Representatives * Answer inbound calls and make outbound calls as needed and as a training tool * Customer Service * Manage sales reps schedules * Achieve weekly ...
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Riverside, CA · On-site
Hire, train and manage Call Center Representatives * Answer inbound calls and make outbound calls as needed and as a training tool * Customer Service * Manage sales reps schedules * Achieve weekly ...
Anaheim Hills, CA · On-site
Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • ...
Anaheim Hills, CA · On-site
Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • ...
Anaheim Hills, CA · On-site
Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • ...
Anaheim Hills, CA · On-site
Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • ...
Anaheim, CA · On-site
Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • ...
Anaheim, CA · On-site
Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • ...
Riverside, CA · On-site
Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • ...
Riverside, CA · On-site
Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • ...
San Bernardino, CA · On-site
$16.90 - $18/hr
Typical Activities Under minimal supervision of the SBDC Director, the Call Center Representative will work independently to: * Maintain MIS and EDMIS System and act as technical support for Centers.
San Bernardino, CA · On-site
$16.90 - $18/hr
Typical Activities Under minimal supervision of the SBDC Director, the Call Center Representative will work independently to: * Maintain MIS and EDMIS System and act as technical support for Centers.
San Bernardino, CA · On-site
$16.90 - $18/hr
Typical Activities Under minimal supervision of the SBDC Director, the Call Center Representative will work independently to: * Maintain MIS and EDMIS System and act as technical support for Centers.
San Bernardino, CA · On-site
$16.90 - $18/hr
Typical Activities Under minimal supervision of the SBDC Director, the Call Center Representative will work independently to: * Maintain MIS and EDMIS System and act as technical support for Centers.
Anaheim, CA · On-site
$65K - $85K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
Anaheim, CA · On-site
$65K - $85K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
$65K - $85K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
$65K - $85K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
Anaheim, CA · On-site
$65K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
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Anaheim, CA · On-site
$65K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
$65K - $85K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
$65K - $85K/yr
The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...
$12.29 - $14.38
1% of jobs
$14.38 - $16.46
7% of jobs
$16.46 - $18.54
15% of jobs
$18.71 is the 25th percentile. Wages below this are outliers.
$18.54 - $20.62
22% of jobs
The median wage is $21.17 / hr.
$20.62 - $22.70
18% of jobs
$24.65 is the 75th percentile. Wages above this are outliers.
$22.70 - $24.78
13% of jobs
$24.78 - $26.87
9% of jobs
$26.87 - $28.95
6% of jobs
$28.95 - $31.03
4% of jobs
$31.03 - $33.11
2% of jobs
$33.11 - $35.19
2% of jobs
$12
$23
$35
| Aspect | Senior Call Center Representative | Call Center Agent |
|---|---|---|
| Required Credentials | High school diploma, experience, possibly certifications in customer service | High school diploma or equivalent, basic customer service skills |
| Work Environment | Call centers, customer service departments | Call centers, customer support roles |
| Employer & Industry Usage | Customer service, technical support, sales | Customer support, inbound/outbound calls |
| Common Search & Comparison | More experienced, higher responsibilities | Entry-level, basic support |
The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.
The most popular types of Call Center Representative jobs in Rialto, CA are:
For Senior Call Center Representative jobs in Rialto, CA, the most frequently searched job titles are:
The top searched job categories for Senior Call Center Representative jobs in Rialto, CA are:
Cities near Rialto, CA with the most Senior Call Center Representative job openings:
Pomona, CA
7.5
Based on 7 frontline employees who took The Breakroom Quiz
207th of 499 rated business services
Good employer
Respectful managers
Uninterrupted breaks
$18.28 - $22/hr
Full-time
Posted yesterday
New
The Senior Call Center Representative ensures LERETA external and internal customers consistently receive accurate and timely responses to inquiries concerning tax service and property tax matters. The role provides effective customer service by using excellent, in-depth knowledge of company policies and procedures and maintaining a positive, empathetic and professional attitude. The Senior Call Center Representative mentors and provides training as needed and assists the Escalation Team with escalated calls.
Inbound Calls
· Processes a high volume of incoming routine calls
· Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution
· Responds to customer calls and/or email requests address questions or concerns
· Communicates status of assignments to the lead or supervisor
Task Research
· Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry
· Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team
· Returns homeowner calls as necessary, once research is complete
Leadership
· Mentors and monitors the Call Center Representatives and any new team members
· Assists other team members with workload when necessary
TEAMWORK
· Ensures Call Center goals are met and customer SLA’s are maintained
· Actively participates in team huddles and meetings
This position will perform other duties as assigned based on the needs of the department.
Salary range: $18.28 - $22.00
Sourced by ZipRecruiter
Finance and insurance
501 - 1,000 Employees
Covina, CA, US
1986
