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Call Center Representative Jobs in Reston, VA (NOW HIRING)

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is responsible for handling inbound calls and other forms of communication with consumers/patients in ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is responsible for handling inbound calls and other forms of communication with consumers/patients in ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is responsible for handling inbound calls and other forms of communication with consumers/patients in ...

495 Garage Door

Dispatcher

Silver Spring, MD · On-site

The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand ...

495 Garage Door

Dispatcher

Silver Spring, MD · On-site

The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand ...

ROCS

Contact Center Representative

Rockville, MD

$24 - $28/hr

As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for ...

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Call Center Representative information

See Reston, VA salary details

$11

$18

$26

How much do call center representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center representative in Reston, VA is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs
What are the most commonly searched types of Call Center Representative jobs in Reston, VA? The most popular types of Call Center Representative jobs in Reston, VA are:
What are popular job titles related to Call Center Representative jobs in Reston, VA? For Call Center Representative jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Call Center Representative jobs in Reston, VA look for? The top searched job categories for Call Center Representative jobs in Reston, VA are:
What cities near Reston, VA are hiring for Call Center Representative jobs? Cities near Reston, VA with the most Call Center Representative job openings:
Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Reston, VA as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,760 per year, or $18.6 per hour.

Call Center Representative (Tier 1)

E-talentnetwork

Washington, DC • On-site

$18 - $22.75/hr

Other

Re-posted 26 days ago

Job description

Position: Call Center Representative
Location: Washington, DC
Duration: Long Term
Work duties are performed remotely except on site presence is requested.
The call center is open 24/7/365, thus weekend and holidays availability are expected.
Duties:
  • Provide first-level troubleshooting support, problem resolution and walk the user through a series of steps to determine the nature of the problem.
  • Providing telephone, email and walk-in support to the client end-user community.
  • Creating, updating, and resolving Remedy incident tickets; ensuring problem ownership and promote end-user satisfaction.
  • Issues will include problems, errors, training, general questions, and general use.
  • ble to work independently and with minimum supervision
  • Provide continuous status updates to Remedy work logs to be viewed by Service Desk Analysts and by the user community to ensure that accurate and up-to-date information is available (continuously).
  • Contact users via phone and/or email for follow-up to ensure the incident(s) or request(s) are resolved.
  • Obtain acceptance of resolution by the user before formally resolving a Remedy ticket.
  • Utilize the Remedy ARS Knowledge Base and Standard Operating Procedures (SOP) to provide resolutions for user incidents and requests.
  • nswer calls within proposed response and resolve incidents in accordance to all Service Level Agreements (SLA) as listed in the Service Level Management Plan.
Call Answer Rate ( CR) 91.5% Dropped Call Rate ( DCR) 8.5% First Call Resolution ( FCR) 70% FCR for O365 70% Password Reset 85%
  • Perform tasks provided in the Incident Management Plan to resolve incidents and requests.
  • Troubleshoot and resolve user incidents using system tools including, but not limited to with the Microsoft operating system, Active Directory, Microsoft Office Suite, iPhone, Citrix, VPN, 2 Factor Authentication, remote tools and all OPM owned COTS and GOTS products.
  • Escalate tickets to Tier II/Tier III Technicians if an incident or request cannot be resolved at the Tier I level.
  • dhere to all OPM and company policies and procedures.
  • ssist with evaluating/testing new technologies for the agency.
REQUIRED SKILLS:
  • combination of the desired certifications or a higher education degree in IT related field are required
  • Strong customer service skills.
  • Excellent oral and written communication skills.
  • Excellent phone etiquette.
  • bility to work with users that have limited technical knowledge.
  • bility to instruct users utilizing verbal communication.
  • bility to work in a fast-paced, dynamic environment.
  • bility to interface with all levels of management.
  • Excellent time management, scheduling, and organizational skills.
  • bility to work well independently or in a team setting.
  • ttention to detail.
  • High degree of patience.
  • Strong technical aptitude including excellent troubleshooting skills.
  • 1-2 years' experience in technical Help Desk environment.
  • 1-2 years' experience working within an Active Directory environment
  • 1-2 years' experience in troubleshooting issues with Windows 10 operating system
CLEARANCE REQUIREMENTS:
  • tion and must meet eligibility requirements for access to classified information.)Clearable to a Public Trust (Applicants selected will be subject to a government security investig

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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About ETalentNetwork

Sourced by ZipRecruiter

Hi there! We are E-talent Network (ETN), a leading staffing consultant with over 20 years of experience. We started with a vision to help businesses recruit the best talent globally. Our company provides RPO (Recruitment Process Outsourcing) which has been our core area since our inception. We aim to help our clients recruit top talent, with ease. We operate based on a strong sense of community, which means that we do everything in our power to ensure that relationships and communications remain smooth and open. If there is a problem, we fix it. That’s the proactivity in us. We maintain the same energy when it comes to investing in people and their capabilities. That's just our way.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

McLean, VA, US

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