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Call Center Representative Jobs in Reston, VA (NOW HIRING)

Sparkbit 360

Call Center Representative

Washington, DC

$16 - $26/hr

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer service team. In this role, you will be the primary point of contact for our valued customers ...

New

ASCENSUS

Call Center Representative

Washington, DC · Remote

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The ...

New

Renuity

Call Center Representative

Landover, MD · On-site

$16 - $20/hr

Call Center Representative - $50,000-$80,000! Landover, MD Closet America , a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful ...

Renuity

Call Center Representative

Landover, MD · On-site

$16 - $20/hr

Call Center Representative - $50,000-$80,000! Landover, MD Closet America , a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful ...

ROCS Grad Staffing

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

Collaborate with internal teams and vendors to resolve issues efficiently Requirements of the Customer Service Representative: * 1+ year of previous call center experience * Strong communication and ...

Nonprofit Healthcare Management

Be Seen First

Call Center Representative

Rockville, MD · On-site

$24 - $30/hr

Collaborate with internal teams and vendors to resolve issues efficiently Requirements: * 1+ year of previous call center experience * Strong communication and problem-solving skills * Ability to ...

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Call Center Representative information

See Reston, VA salary details

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How much do call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center representative in Reston, VA is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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What cities near Reston, VA are hiring for Call Center Representative jobs?

Cities near Reston, VA with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Reston, VA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,760 per year, or $18.6 per hour.

Contact Center Representative (Call Center experience required)

TriSource Staffing Solutions

Rockville, MD • On-site

$25 - $30/hr

Temporary

Posted 22 days ago

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Job description

Location: Rockville, in office Monday through Friday

Pay: $25-30 per hour

Contract Duration: September 2026 - April 2027


Contact Center Representative (Call Center experience required)

We are seeking a highly motivated and professional Contact Center Representative to join our dynamic financial services team. In this role, you will serve as the primary point of contact for clients, providing exceptional customer service while managing inquiries related to banking, financial products, and account information. The ideal candidate will possess strong communication skills and technical proficiency.


Duties:

  • Handle inbound and outbound calls with professionalism, clarity, and a customer-centric approach to address client inquiries regarding banking services, financial products, and account status.
  • Conduct data entry with precision to update client records, transaction details, and account information in accordance with company policies.
  • Assist clients in navigating digital banking platforms and troubleshoot technical issues effectively.
  • Identify potential fraud activities by monitoring transactions and communicating suspicious activity according to established protocols.
  • Promote financial products and services tailored to client needs while adhering to regulatory compliance guidelines.
  • Maintain detailed documentation of interactions, transactions, and resolutions within the customer relationship management system.
  • Collaborate with team members across departments to resolve complex client issues efficiently.
  • Stay informed about industry knowledge of financial regulations and banking compliance requirements to ensure accurate communication.
  • Utilize Microsoft Office tools for reporting, documentation, and correspondence as needed.
  • Demonstrate multilingual or bilingual capabilities when assisting diverse clients to enhance service accessibility.


Requirements:

  • Minimum 2+ years of call center experience is required; high volume call center experience preferred
  • Proficiency in Microsoft Office applications such as Word, Excel, and Outlook.
  • Excellent communication skills in English; multilingual or bilingual abilities are highly desirable.
  • Experience with data entry accuracy and typing speed to manage high-volume interactions efficiently.
  • Ability to handle sensitive information discreetly while maintaining confidentiality standards.
  • Technical proficiency in using customer service software systems