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Call Center Representative Jobs in Reston, VA (NOW HIRING)

NJ Retina

Call Center Rep

Greenbelt, MD

$24/hr

RESPONSIBILITIES: * Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. * Schedule all ...

PRISM Vision Group

Call Center Rep

Greenbelt, MD · On-site

$20 - $29.40/hr

RESPONSIBILITIES: * Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. * Schedule all ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is responsible for handling inbound calls and other forms of communication with consumers/patients in ...

495 Garage Door

Dispatcher

Silver Spring, MD

The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand ...

495 Garage Door

Dispatcher

Silver Spring, MD · On-site

The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand ...

Dynamic Concepts

Contact Center Representative

Washington, DC · On-site

$19.50 - $25.50/hr

Contact Center Representative Responsibilities of a successful call center representative include, but are not limited to: Ensure proper handling of calls and volume according to training and ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is responsible for handling inbound calls and other forms of communication with consumers/patients in ...

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Call Center Representative information

See Reston, VA salary details

$11

$18

$26

How much do call center representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for call center representative in Reston, VA is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Call Center Representative can potentially earn $2,000 a week by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks. Increasing income may involve gaining skills in sales, technical support, or using multiple platforms, and working for companies that offer performance-based bonuses or commissions.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are Call Center Representatives?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What jobs pay 4000 a week without a degree?

A Call Center Representative typically does not earn $4,000 a week without additional experience or bonuses. High-paying roles that can reach this level without a degree are rare and often involve specialized skills, sales commissions, or management positions in fields like sales, real estate, or certain trades. Most jobs offering such high weekly pay require significant experience, certifications, or entrepreneurial effort.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are some common challenges faced by Call Center Representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

What do call center representatives do?

Call center representatives handle customer inquiries, provide information about products or services, and resolve issues over phone, email, or chat. They use communication skills and often work with customer management software to document interactions and ensure customer satisfaction.

What Is the Job of a Call Center Representative?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs
What are the most commonly searched types of Call Center Representative jobs in Reston, VA? The most popular types of Call Center Representative jobs in Reston, VA are:
What are popular job titles related to Call Center Representative jobs in Reston, VA? For Call Center Representative jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Call Center Representative jobs in Reston, VA look for? The top searched job categories for Call Center Representative jobs in Reston, VA are:
What cities near Reston, VA are hiring for Call Center Representative jobs? Cities near Reston, VA with the most Call Center Representative job openings:
Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Reston, VA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,760 per year, or $18.6 per hour.
Call Center Rep

Call Center Rep

NJ Retina

Greenbelt, MD

$24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

RESPONSIBILITIES:

  • Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely.
  • Schedule all patient appointments and prepare appropriate chart paperwork. Explain what they can expect when they arrive for their appointment.
  • Transfer calls to appropriate physician and staff when applicable.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  •  Ensure all messages are complete, concise and processed immediately or routed to the appropriate office/person.
  •  Email, recommend web access, and mail all new patients a packet, which includes patient information, a health questionnaire, directions to the facility and the HIPAA forms.
  • Verify that all patients requiring referral have obtained appropriate referrals for visit and diagnostic testing.   
  •  Photocopy, fax, and email documents as requested in a timely manner.
  • Assist patients, physicians and office managers as requested.

At PRISM Vision Group, we believe great work deserves great rewards. Here’s what you can expect when you join our team:

  • Competitive Compensation – Base salary, performance bonuses, and regular reviews.
  • Health & Wellness – Comprehensive medical , dental, and vision insurance; and wellness program.
  • Retirement Planning – 401(k) with company match.
  • Generous Time Off – Paid vacation, sick leave, and company holidays.
  • Learning & Development –career growth programs.
  • Other Perks – Commuter benefits, Voluntary Accident and Critical Illness plans, FSA/HSA and Dependent Care FSA. employee discounts, and more.

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