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Call Center Representative Jobs in Oak Ridge, TN

PILOT

Representative Guest Services

Knoxville, TN · On-site

$13 - $15.75/hr

The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience Essential Functions * Respond to all incoming phone calls and emails received by ...

prometric

Test Center Administrator (FT)

Knoxville, TN

$12.75 - $15.25/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Knoxville, TN · On-site

$12.75 - $15.25/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Knoxville, TN · On-site

$12.75 - $15.25/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

AtWork - Knoxville

Remote CSR

Knoxville, TN · On-site

$15.25 - $20.75/hr

Job OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our ... Experience in customer service or call center environments is preferred but not required.Ability to ...

Pilot Company

Representative, Guest Services

Knoxville, TN · On-site

$11.50 - $14.25/hr

The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience Essential Functions * Respond to all incoming phone calls and emails received by ...

Pilot Flying J

Representative, Guest Services

Knoxville, TN · On-site

$11.50 - $14.25/hr

The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience Essential Functions * Respond to all incoming phone calls and emails received by ...

Prometric

Test Center Administrator (FT)

Knoxville, TN · On-site

$15.85/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Oak Ridge, TN

Call Center Representative information

See Oak Ridge, TN salary details

$10

$17

$23

How much do call center representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center representative in Oak Ridge, TN is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.37 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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What job categories do people searching Call Center Representative jobs in Oak Ridge, TN look for?

The top searched job categories for Call Center Representative jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Call Center Representative jobs?

Cities near Oak Ridge, TN with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,619 per year, or $17.1 per hour.

Representative Guest Services

PILOT

Knoxville, TN • On-site

$13 - $15.75/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 21 days ago

Pilot Company rating

6.1

Company rating: 6.1 out of 10

Based on 530 frontline employees who took The Breakroom Quiz

351st of 734 rated retailers

Job description

The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience

Essential Functions

  • Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation
  • Accept parking reservations and process payment for various services offered
  • Maintain a working knowledge of all policies and procedures within the Guest Services department as well as others departments within the company
  • Maintain knowledge of all services offered at company Travel Centers
  • Maintain working knowledge of all company software aligned with guest or team member needs
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies and procedures
  • Complete other duties as assigned

Qualifications:
Qualifications

Qualifications

  • High school diploma or equivalent certification required
  • Experience in retail operations or call center preferred
  • Intermediate Microsoft Office skills
  • Bi-lingual in Spanish preferred
  • Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
  • Ability to handle difficult issues and complaints while exemplifying guest service
  • Problem solving skills
  • Written and verbal communication skills
  • Strong guest service skills and the ability to exhibit empathy
  • Ability to adapt to change and willingness to take on new tasks
  • Strong interpersonal skills
  • Champion change
  • Demonstrate a passion for delivering a positive customer experience
  • Demonstrate professionalism and expertise in an ever-changing environment

Additional Information

Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay

All your information will be kept confidential according to EEO guidelines

What Pilot Company employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Pilot Company logo

About Pilot Company

Sourced by ZipRecruiter

Pilot Flying J is an American-based company situated in Knoxville, TN, USA. Founded in 1958, it falls under the travel-center industry, providing comprehensive services to professional drivers, recreational travelers, and road users. Pilot Flying J offers amenities such as refueling facilities, convenience stores, fast-food restaurants, and trucking supplies services, positioning itself as a crucial part of America's interstate highway system.

Industry

Gasoline stations, petroleum and petroleum products wholesalers and retail

Company size

10,000+ Employees

Headquarters location

Knoxville, TN, US

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