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Call Center Representative Jobs in Oak Ridge, TN

Collabera

Customer Service Representative

Oak Ridge, TN

$15.25 - $20.75/hr

Customer Service Representative Duration : 7 Months (could go beyond) Details: * There is an ... The environment will be a 24x7x365 call center style operation located in both Oak Ridge, TN and ...

PILOT

Representative, Guest Services

Knoxville, TN · On-site

$13 - $15.75/hr

Representative, Guest Services Pilot Company is an industry-leading network of travel centers with ... The purpose of this job is to respond to call center incoming calls and emails ensuring a superior ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Oak Ridge, TN

Call Center Representative information

See Oak Ridge, TN salary details

$10

$17

$23

How much do call center representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center representative in Oak Ridge, TN is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.37 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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What job categories do people searching Call Center Representative jobs in Oak Ridge, TN look for?

The top searched job categories for Call Center Representative jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Call Center Representative jobs?

Cities near Oak Ridge, TN with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,619 per year, or $17.1 per hour.

In-Store Sales Representative

American Home Design

Knoxville, TN • On-site

$18 - $33/hr

Full-time, Part-time

Medical

Re-posted 28 days ago

Job description

American Home Design is hiring part-time and full-time In-Store Promotions Representatives for our Knoxville area team. We have opportunities to work in the Knoxville, Maryville, Centerline, Oak Ridge, Sevierville, Lenoir City and Morristown locations. Whether you are looking for a part-time position or beginning a sales career; we offer both options.  Are you outgoing and energetic? Do you enjoy talking to people face-to-face? Are you driven by incentives and bonuses? If so, this position could be a great fit for you! Our promoters work inside local Home Depot stores and schedule appointments for a free water test with shoppers. You are setting an appointment with homeowners for a FREE water test. You get paid well to talk to people! We offer paid training and a lucrative base + unlimited bonus opportunity. Our top in-store representatives are making over $30/hour!. Promotions Rep Job Responsibilities: Set qualified appointments for in-home water assessments Engage shoppers in conversation via a well trained script to generate interest in more information Call the Call Center to confirm and schedule the customer's appointment time on the spotUse the provided script and technology tools accurately Maintain energy and professionalism throughout the shiftMeet and exceed hourly appointment expectations Promotions Rep Benefits: Flexible weekly schedulePaid each week with an option for daily payUncapped bonus opportunityYear-end BonusOpportunity for full-time employment with benefits (including health insurance)Opportunity for growth within the company Promotions Rep Qualifications: Customer-facing background (servers, retail, call center) Ability to speak to customers with confidence and enthusiasmIndependent, self-motivated, comfortable with rejection Tech-savvy and able to learn app-based systemsMust be able to work at least 1 weekend day; flexible scheduleAbility to walk the Home Depot store for a 4 hour shiftReliable transportationMust be able to pass a background checkAmerican Home Design is a locally owned and operated home improvement company proudly serving TN for over 45 years. The Tennessean has ranked us as one of the Top Workplaces in TN for multiple years in a row. We provide a family-like environment and we respect & reward our team members' contributions. If this is the type of company you'd like to work for, please reach out to discuss the opportunity further.#zr