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Call Center Representative Jobs in Fall River, MA

BayCoast Bank

Solutions Center Representative

Swansea, MA · On-site

$16.50 - $20.75/hr

Effective use of customers' time (average work time per call). * The Solutions Center Representative is expected to report on time for his or her scheduled shift every day. * The Solutions Center ...

Old Colony YMCA

Welcome Center Representative

Taunton, MA · On-site

$16.50 - $20.50/hr

Welcome Center Representative The Welcome Center Representative is responsible for operating, maintaining and improving Welcome Center services and systems. The position serves members and guests ...

Old Colony YMCA

Welcome Center Representative

Taunton, MA · On-site

$16.50 - $20.50/hr

The Welcome Center Representative is responsible for operating, maintaining and improving Welcome Center services and systems. The position serves members and guests, maintains member service control ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Fall River, MA

Call Center Representative information

See Fall River, MA salary details

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How much do call center representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call center representative in Fall River, MA is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.33 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Fall River, MA as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, 2% Temporary, and 6% Contract. Highlights an 88% In-person, 2% Hybrid, and 10% Remote job distribution, with an average salary of $37,400 per year, or $18 per hour.

Bilingual Call Center Representative

Warwick, RI • On-site

Beltone New England, Carolinas and Virginia
See more jobs at Beltone New England, Carolinas and Virginiaexternal

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Great Full Time Opportunity in Warwick, RI!

Pay Rate: $18 per hour (plus monthly bonus potential)

Schedule: Monday to Friday; 9:30am - 5:30pm (no weekends)

Training for 2 weeks is Monday-Friday from 8am-4pm.

Join our small, close-knit team! Our Call Center environment is unique, being situated right in the heart of our home office with the other departments that support Beltone (around 30 total team members across all departments).

Our Call Center Team is just under 10 individuals. Here you aren't just a number and each person's contribution are valued. Our team is diverse, positive, hard-working and fun. They care about helping others and work well as a team to accomplish common goals. You will have the daily support of your manager, as well as your teammates. You will also have your own dedicated desk space that isn't shared, so that you can be comfortable and do your best work.

Responsibilities:
  • Answer incoming calls and schedule appointments in computer system from various marketing pieces. This is done using a pre-approved script.
  • Handle various types of incoming calls: appointment setting for new hearing tests, consultations or service, appointment cancellations and reschedules, mail removals and transfers to other Beltone offices.
  • Capture accurate patient contact information to be entered into computer system. Information will include confidential patient information and applicable notes such as insurance type and any hearing difficulties.
  • Use Google Maps to give patients directions to local Beltone offices.
  • Read through marketing materials monthly to familiarize yourself with current offerings.
  • Track outcomes of all calls for each day to submit to Call Center Manager.
  • Adherence to HIPAA guidelines for patient privacy.
About Beltone:

Beltone was founded on the act of helping a friend with hearing loss. Since 1940, Beltone has been the most trusted name in hearing care. Our dedicated staff understands how better hearing improves the quality of life for our patients and those around them. Beltone provides quality hearing care to more people through excellent service and the most advanced hearing aid technology, based on each individual's hearing loss. It is our belief that no individual should be denied the possibility of an improved life through better hearing. Do you enjoy that rewarding feeling when you know that you helped someone? If so, this is a great opportunity for you!

Benefits:
  • Monthly Bonus Plan up to $300+
  • 401(k) with a 4% match after 1 year
  • Health, Dental and Vision Insurance
  • FSA
  • Life insurance
  • Short- and Long-Term Disability
  • AFLAC
  • 9 Paid Holidays Off
  • Up to 10 Days of Paid Time Off
  • Paid Birthday Day Off
  • Pet Bereavement
  • Employee Discount
  • No required weekends or mandatory overtime
  • Paid Job training – 2-week thorough training schedule
  • Employee Assistance Program (EAP)
  • Paid lunch break, as well as up to two additional 15-minute breaks each day
Requirements

Qualifications:

  • Bilingual - Must be able to fluently read, write and speak both English and Spanish.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer-oriented - Ability to take care of the customers' needs while following company procedures and policies.
  • Enthusiastic - Ability to bring energy to the performance of a task.
  • Friendly - Ability to exhibit a cheerful demeanor toward others and our prospects/patients on the phone.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain and not being hasty or impetuous.
  • Self-motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
  • Tactful - Ability to show consideration for and maintain good relations with patients and team members.
  • Tolerance - Ability to work successfully with a variety of people without making judgments.

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