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Call Center Representative Jobs in Worcester, MA

Opus Inspection

Call Center Representative

Shrewsbury, MA · On-site

$18.50 - $19.50/hr

Two to four (2-4) years working in a Customer Service or Call Center environment. * Experience in ... representatives in a variety of situations, including stressful situations. * Strong verbal ...

Landry Mechanical

Call Center Representative/Dispatcher

Millbury, MA · On-site

$15.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Call Center Representatives and Dispatchers are the first voice our customers hear and the heartbeat of our daily operations. When you join our team, you're not just answering phones, you're ...

Opus Inspection

Call Center Representative

Shrewsbury, MA · On-site

$18.50 - $19.50/hr

Two to four (2-4) years working in a Customer Service or Call Center environment. * Experience in ... representatives in a variety of situations, including stressful situations. * Strong verbal ...

Franklin Professionals

Call Center Rep

Leominster, MA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Representative, you will help customers understand and troubleshoot equipment and assist with ... We do not limit call time as our number one priority is solving the customer's concern. * Make ...

Franklin Professionals

Call Center Rep

Leominster, MA · On-site

$16 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative Are you looking for a team-oriented customer service environment ... We do not limit call time as our number one priority is solving the customer's concern. * Make ...

Landry Mechanical

Call Center Representative/Dispatcher

Millbury, MA · On-site

$14.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Representative / Dispatcher As a key member of our Customer Service & Dispatch Team, you will: * Answer inbound customer calls with professionalism and empathy * Schedule service ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Worcester, MA

Call Center Representative information

See Worcester, MA salary details

$10

$17

$24

How much do call center representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center representative in Worcester, MA is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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What cities near Worcester, MA are hiring for Call Center Representative jobs?

Cities near Worcester, MA with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Worcester, MA as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,123 per year, or $17.8 per hour.

Call Center Representative - Plymouth

Rockland Trust

Franklin, MA • On-site

$19 - $21/hr

Other

Medical, Dental, Life, Retirement

Re-posted 14 days ago

Job description

Call Center Representative

At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all – from loans to checking accounts, online banking, and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.

Location: This is an in-office role. Flexible among our offices in Brockton, Franklin, Lowell, and Plymouth.

Pay: $19–$21 per hour

As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We have a fantastic training program that will prepare and support you throughout your career with ongoing classes. Service incoming customer calls following established policies and procedures in an efficient and quality manner.

Responsibilities
  • Handle a high volume of inbound and outbound customer calls professionally and courteously.
  • Listen to customer needs and provide clear, accurate information and solutions.
  • Process transactions correctly and confirm details with callers to ensure mutual understanding.
  • Resolve basic issues on the first call and escalate complex matters as needed.
  • Accurately document interactions and follow call scripts, quality standards, and company policies.
  • Use available resources and communication skills to prevent escalations.
  • Identify opportunities to grow customer relationships through referrals.
  • Complete all training requirements on time and suggest process improvements to CIC management.
  • Serve as a peer coach for new hires when qualified.
  • Report system issues promptly and maintain performance metrics (call quality, attendance, productivity).
  • Maintain a positive and patient attitude in all situations.
  • Perform other duties as assigned by CIC management.
Qualifications
  • High School diploma required (4-year college degree or equivalent work experience preferred)
  • Basic understanding of banking or finance
  • Good communication, problem-solving, and organizational/time management skills required
  • Prior customer service experience preferred; prior sales experience a plus
  • Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award-winning Wellness program, and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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