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Call Center Representative Jobs in Cullman, AL (NOW HIRING)

Aspen Dental

Dentist - DDS / DMD

Cullman, AL

$200K - $300K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Dentist - DDS / DMD

Cullman, AL

$200K - $300K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Dentist - DDS / DMD

Cullman, AL · On-site

$200K - $300K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Aspen Dental

Dentist - DDS / DMD

Cullman, AL · On-site

$200K - $300K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... Networking with professional groups, dental associations, and dental societies to represent Aspen ...

Towerloan

Customer Service Representative

Decatur, AL · On-site

$15 - $20.50/hr

You are the center to what we do. We would love to have you here! At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in ...

Tower Loan

Customer Service Representative

Decatur, AL · On-site

$15 - $20.50/hr

You are the center to what we do. We would love to have you here! At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in ...

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How much do call center representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for call center representative in Cullman, AL is $15.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $16.97 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Cullman, AL as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,870 per year, or $15.8 per hour.

Call Center Manager (13546)

Cullman, AL • On-site

Cullman Regional Medical Center
Health Care and Social Assistance • 1 - 5K employees

5.7

Company rating: 5.7 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

919th of 1,064 rated hospitals

People enjoy working here

Recommended by parents

Respectful managers

Learn more about Cullman Regional Medical Centerexternal

Full-time

Posted 6 days ago

Job description

Job Summary:
  • Independently create and schedule appointments within the electronic medical record.
  • Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
  • Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
  • Provide exceptional service; navigate multiple systems simultaneously and communicate with patients and healthcare professionals.
  • Work with several complex scheduling workflows, while managing telephone calls, online requests, and/or fax requests.
  • Manage Call Center operations and provide direction for team members.
  • Work with HR and leadership to recruit, hire, and terminate personnel as appropriate.
  • Prepare daily and monthly reports, review and analyze data, and present information to leadership.
  • Meet established budget/benchmarks for expenses and volumes, etc.
  • Maintain current knowledge on laws and regulations governing clinic business.
  • Address and resolve escalated patient and customer/practice concerns.
  • Monitor and adjust queues, workflows, and agent assignments to help improve the patient experience.
  • Demonstrate and encourage team behavior and exceptional patient/guest experiences.
  • Uphold and promote patient safety and quality.

Education:
High school diploma or equivalent required. BA/BS in management, communications, or a clinical related field preferred.
Experience:
Customer service experience in call center, physician's office, retail/service industry or associate's degree preferred.
Additional Skills/Abilities:
Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.

What Cullman Regional Medical Center employees say

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