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Call Center Representative Supervisor Jobs (NOW HIRING)

Whitaker Bank

CALL CENTER REPRESENTATIVE

Lexington, KY · On-site

$14 - $17.50/hr

Supervisory Responsibility The position of a Call Center Representative is not responsible for the supervision of any employee(s), however the incumbent required to assist in the cross-training of ...

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

Call Center Representative Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. Other assignment as necessary. Extensive ...

New

Network ESC

Call Center Representative

Philadelphia, PA · On-site

$16.25 - $20.25/hr

Call Center Representative Job Summary: We are seeking a professional and customer-focused Call Center Representative to join our team. The successful candidate will answer customer inquiries ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

As a Call Center Representative, you will be the first point of contact for our patients. Your ... supervisor when necessary. - Staying up-to-date on company products, services, and policies to ...

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

Call Center Representative Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. Other assignment as necessary. Extensive ...

New

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

As a Call Center Representative, you will be the first point of contact for our patients. Your ... supervisor when necessary. - Staying up-to-date on company products, services, and policies to ...

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

Call Center Representative Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. Other assignment as necessary. Extensive ...

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Call Center Representative Supervisor information

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$29.5K

$63.8K

$109.5K

How much do call center representative supervisor jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center representative supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a call center representative supervisor?

Call Center Representative Supervisors are professionals responsible for overseeing the daily operations of a team of call center agents. They monitor performance, provide coaching and support, handle escalated customer issues, and ensure that service standards are met. Supervisors also manage scheduling, track key metrics, and help implement company policies. Their role is essential for maintaining efficient call center operations and ensuring high levels of customer satisfaction.

What does a call center representative supervisor do?

As a Call Center Representative Supervisor, you play a pivotal role in coaching team members, monitoring performance metrics, and providing ongoing feedback to ensure quality customer service. A significant part of your responsibilities involves handling escalated calls or complex customer issues that agents cannot resolve, requiring strong problem-solving and interpersonal skills. You'll also facilitate regular team meetings, deliver training sessions, and collaborate closely with other supervisors and management to implement new processes or address operational challenges. This role offers opportunities to develop leadership abilities and progress into higher management positions within customer service or operations.

What are the key skills and qualifications needed to thrive as a call center representative supervisor?

To thrive as a Call Center Representative Supervisor, you need experience in customer service, team leadership, and performance management, often supported by a relevant associate or bachelor's degree. Familiarity with call center software (such as CRM systems), workforce management tools, and quality monitoring platforms is typically required. Strong communication, conflict resolution, and motivational skills help supervisors effectively guide teams and resolve escalated issues. These skills ensure efficient operations, high customer satisfaction, and a positive work environment in fast-paced call center settings.

What is the difference between Call Center Representative Supervisor vs Call Center Representative?

AspectCall Center Representative SupervisorCall Center Representative
CredentialsHigh school diploma or equivalent; leadership skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises team, manages schedules, handles escalationsHandles customer inquiries, provides support
Employer & IndustryCall centers, customer service departmentsCall centers, customer service roles

The Call Center Representative Supervisor oversees and manages a team of representatives, ensuring quality service and team performance. In contrast, the Call Center Representative directly interacts with customers to resolve issues. While both roles require strong communication skills, the supervisor position involves leadership and management responsibilities, often requiring additional experience or training.

What cities are hiring for Call Center Representative Supervisor jobs?

Cities with the most Call Center Representative Supervisor job openings:

What are popular job titles related to Call Center Representative Supervisor jobs?

For Call Center Representative Supervisor jobs, the most frequently searched job titles are:

Call Center Representative Supervisor jobs near you

Call Center Representative

Chambersburg, PA • On-site

PeopleShare Inc
Recruiting and Staffing Services • 51 - 200 employees
Learn more about PeopleShare Incexternal

$18/hr

Other

Posted 6 days ago

Job description

PeopleShare is hiring Call Center Representatives in Chambersburg! Join a global brand that elevates the lives of others!
Weekly pay, training program, free wellness benefit, and small team-atmosphere
Training for candidates with strong work history and customer service skills!
Job Details for Call Center Reps:
*Schedule: Monday-Friday 9am-6pm and 10am-7pm
*Pay Rate: $18/hr
Job Responsibilities & Description for Call Center Reps:
• Answer inbound calls from consumers
• Assist consumers with product information
• Answer chat
• Complete data entry projects
Job Requirements for Call Center Reps:
• Prior call center experience a plus
• Eager to learn
• Strong customer service skills
• Positive and team-orientated
IND17
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in the central Pennsylvania (PA) area - Harrisburg, Camp Hill, Lemoyne, York, Lancaster, Carlisle, Chambersburg, Middletown, Leola, Shippensburg, Ephrata and Mechanicsburg, as well as northern Maryland (MD) - Hagerstown, Maugansville, Williamsport, Boonsboro, Smithsburg, and Hancock. We have openings for receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, manufacturing, warehouse picker, warehouse sorter, warehouse receiver, laborers, warehouse assembly, production associates, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

PeopleShare logo

About PeopleShare

Sourced by ZipRecruiter

Whether you’re a job seeker or a hiring manager, we have the experience, expertise and resources to provide hiring solutions that work for you. We specialize in temporary, temp-to-hire, and direct hire staffing roles in the clerical, financial and light industrial sectors. PeopleShare connects employers and temporary employees who hit the ground running on day one.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Collegeville, PA, US

Year founded

2005

Social media

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