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Call Center Representative Supervisor Jobs (NOW HIRING)

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

Malone

Call Center Representative

Jeffersontown, KY · On-site

$19/hr

Inbound Call Center Representative Highlights: * Pay: $19.00 per hour * Employment Type: Project-Based (May-January) with potential for long-term employment * Schedule: 8 hour shift between the hours ...

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 months of call center experience Call Center Rep requires: * Strong computer and phone skills.

Doggett Freightliner

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

Call Center Representative Location: Springdale, AR 72762 Job Overview We are seeking a motivated ... Collaborate with team members and supervisors to improve customer service processes. Qualifications

At Your School (AYS, Inc.)

Call center representative

$16.50 - $20.50/hr

Call Center Representative Indianapolis, Indiana, United States Remote Job Title: Call Center Representative Company Overview: AYS Inc is a leading provider of customer service solutions for ...

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires: * Excel (Sheet or formula) * DVI(Software for job lookup/ordering) * Incoming/outgoing calls * High ...

AYS

Call center representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Call Center Representative Company Overview: AYS Inc is a leading provider of customer service solutions for businesses of all sizes. We specialize in providing exceptional call center services to ...

Clearstream

Call Center Rep

Philadelphia, PA · On-site

$16.25 - $20.25/hr

Call Center Representative Multiple openings for call center representatives. Two to five years of experience required in a call center setting at a manufacturing company. These openings are ...

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Call Center Representative Supervisor information

See salary details

$29.5K

$63.8K

$109.5K

How much do call center representative supervisor jobs pay per year?

As of Sep 11, 2026, the average yearly pay for call center representative supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a call center representative supervisor?

Call Center Representative Supervisors are professionals responsible for overseeing the daily operations of a team of call center agents. They monitor performance, provide coaching and support, handle escalated customer issues, and ensure that service standards are met. Supervisors also manage scheduling, track key metrics, and help implement company policies. Their role is essential for maintaining efficient call center operations and ensuring high levels of customer satisfaction.

What does a call center representative supervisor do?

As a Call Center Representative Supervisor, you play a pivotal role in coaching team members, monitoring performance metrics, and providing ongoing feedback to ensure quality customer service. A significant part of your responsibilities involves handling escalated calls or complex customer issues that agents cannot resolve, requiring strong problem-solving and interpersonal skills. You'll also facilitate regular team meetings, deliver training sessions, and collaborate closely with other supervisors and management to implement new processes or address operational challenges. This role offers opportunities to develop leadership abilities and progress into higher management positions within customer service or operations.

What are the key skills and qualifications needed to thrive as a call center representative supervisor?

To thrive as a Call Center Representative Supervisor, you need experience in customer service, team leadership, and performance management, often supported by a relevant associate or bachelor's degree. Familiarity with call center software (such as CRM systems), workforce management tools, and quality monitoring platforms is typically required. Strong communication, conflict resolution, and motivational skills help supervisors effectively guide teams and resolve escalated issues. These skills ensure efficient operations, high customer satisfaction, and a positive work environment in fast-paced call center settings.

What is the difference between Call Center Representative Supervisor vs Call Center Representative?

AspectCall Center Representative SupervisorCall Center Representative
CredentialsHigh school diploma or equivalent; leadership skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises team, manages schedules, handles escalationsHandles customer inquiries, provides support
Employer & IndustryCall centers, customer service departmentsCall centers, customer service roles

The Call Center Representative Supervisor oversees and manages a team of representatives, ensuring quality service and team performance. In contrast, the Call Center Representative directly interacts with customers to resolve issues. While both roles require strong communication skills, the supervisor position involves leadership and management responsibilities, often requiring additional experience or training.

What cities are hiring for Call Center Representative Supervisor jobs?

Cities with the most Call Center Representative Supervisor job openings:

What are popular job titles related to Call Center Representative Supervisor jobs?

For Call Center Representative Supervisor jobs, the most frequently searched job titles are:

Call Center Representative Supervisor jobs near you

CALL CENTER REPRESENTATIVE

Pikesville, MD • On-site

Clinical Associates
Health Care and Social Assistance • 51 - 200 employees
Learn more about Clinical Associatesexternal

$15.25 - $19.25/hr

Full-time, Per diem

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Call Center Representative
At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We also offer unique services like our nuclear stress testing facility.
We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience in the medical field is required!
Our ideal candidates must be willing to work in a team environment, high volume call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.
Shift: Monday - Friday 8:30 am - 4:30 pm
The Call Center Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone. The Call Center Representative is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.
The Call Center Representative must be detail oriented and possess the ability to multi-task to ensure that all company protocols are being performed efficiently and accurately.
The Call Center Representative will perform duties including but not limited to:
  • Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
  • Scheduling appointments
  • Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
  • Collecting co-pays, deductibles, and account balances (PRN basis)

Requirements:
  • High School Diploma or G.E.D. (Required)
  • Medical Call Center experience is required
  • Basic arithmetic and money calculating skills.
  • Excellent patient care and customer service skills.
  • EMR skills are required

Benefits
  • Paid Time Off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • 401(k) matching

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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