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Call Center Representative From Home Jobs in Silver Spring, MD

CABA CONTRACTORS INC

Call center Representative

Washington, DC · On-site

$18 - $22.50/hr

As a result, a high percentage of our business is from repeat customers and referrals. We would ... As a Call Center Customer Service Representative (Technical Support), you will play a pivotal role ...

CABA CONTRACTORS INC

Call center Representative

Washington, DC · On-site

$18 - $22.50/hr

As a result, a high percentage of our business is from repeat customers and referrals. We would ... As a Call Center Customer Service Representative (Technical Support), you will play a pivotal role ...

TriSource

Call Center Representative

Rockville, MD · On-site

$25 - $30/hr

Contact Center Representative We are seeking a highly motivated and professional Contact Center Representative to join our dynamic financial services team. In this role, you will serve as the primary ...

Neighborhood Health

Call Center Representative

Alexandria, VA · On-site

$17 - $21.25/hr

Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by ...

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All JobsCall Center Representative JobsCall Center Representative From Home JobsCall Center Representative From Home Jobs in Silver Spring, MD

Call Center Representative From Home information

See Silver Spring, MD salary details

$11

$18

$25

How much do call center representative from home jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center representative from home in Silver Spring, MD is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What is a call center representative from home?

Call center representatives from home are customer service professionals who handle inbound or outbound calls for a company while working remotely. They assist customers with issues, answer questions, process orders, or provide technical support using phone, chat, or email. These roles require good communication skills, a quiet workspace, and typically involve using company software and systems to manage customer interactions. Working from home allows for flexibility but also requires self-motivation and reliable internet access.

What are the key skills and qualifications needed to thrive as a call center representative from home?

To excel as a Call Center Representative From Home, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Outstanding active listening, patience, and self-motivation help you manage customer needs and stay productive in a remote setting. These skills ensure efficient customer service, high satisfaction, and reliable performance when working independently.

What are some common challenges faced by remote call center representatives, and how can they be managed?

Remote call center representatives often encounter challenges such as maintaining focus in a home environment, managing time effectively, and overcoming feelings of isolation due to limited in-person interaction. To address these, it’s important to set up a dedicated workspace free from distractions, follow a consistent daily routine, and actively engage in team communications through virtual meetings or chat platforms. Many companies also provide regular training and support to help remote representatives stay connected and productive.

What is the difference between Call Center Representative From Home vs Customer Service Agent?

AspectCall Center Representative From HomeCustomer Service Agent
Work EnvironmentRemote, home-basedTypically office-based or remote
Required CredentialsHigh school diploma, communication skillsHigh school diploma, communication skills
Industry UsageCustomer support, sales, technical supportCustomer support, sales, technical support
Common Search IntentRemote jobs, work from home customer serviceCustomer service jobs, remote customer support

Both roles involve assisting customers via phone or online, requiring strong communication skills. The main difference is that Call Center Representative From Home works entirely remotely from home, while Customer Service Agent may work in an office or remotely. Both positions are common in customer support industries and often require similar credentials.

What are the most commonly searched types of Call Center Representative jobs in Silver Spring, MD?

The most popular types of Call Center Representative jobs in Silver Spring, MD are:

What are popular job titles related to Call Center Representative From Home jobs in Silver Spring, MD?

For Call Center Representative From Home jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Call Center Representative From Home jobs in Silver Spring, MD look for?

The top searched job categories for Call Center Representative From Home jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Call Center Representative From Home jobs?

Cities near Silver Spring, MD with the most Call Center Representative From Home job openings:

Call Center Representative From Home jobs near you
Infographic showing various Call Center Representative From Home job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 75% Physical, 1% Hybrid, and 24% Remote job distribution, with an average salary of $38,515 per year, or $18.5 per hour.

Call Center Representative, Bowie MD

The Bowen Group

Bowie, MD • On-site

$17.75/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Call Center Representative
The Bowen Group, a GTSC company, is hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.
Location: This is a 100% virtual position. Your residence must be located within 60 minute driving distance to a Veterans Administration (VA) facility at Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, or Shepherdstown WV. Visits to the facility are for training, picking up equipment, troubleshooting, or dropping off items. Transportation to/from the facility is your responsibility.
Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member) to enter a federal facility.
Your Mission:
  • Help Veterans in potentially stressful situations find assistance. You MUST be an excellent communicator and have empathy for others with challenges in their life. Your mission is not to solve their problem. Your mission is to connect them to someone that can help. Engaging the Veteran until that connection is made is core to your mission.
Compensation:
  • Full time position of $17.75 per hour + 11 paid holidays + benefits of Medical, Dental, Life Insurance, and more. There are no part-time or seasonal positions.
You Need to Know
  • Extensive training will be provided. Training is part of your job. Accepting a position means commitment to completing your training. During training, you will be on camera at all times in an interactive classroom environment. Responsiveness and attention to training is monitored during training.
  • MUST have at least six (6) months of consecutive call center or contact center experience.
  • Positions staffed 24/7. All CCR positions require shiftwork.
  • Positions are NOT seasonal work. We want you as part of our team for years to come. There is opportunity to grow into supervisory positions! We hire from within for supervisors.
About your Mission
Customer Service Representatives (CSRs) provide front-line operational support to Veterans for the Veterans Experience Office's premier Contact Center. In this role, you assist Veterans by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals, primarily Veterans and their family members and/or representatives. Some callers are stressed and you need the patience and empathy to help them find an appropriate resource.
QUALIFICATIONS AND REQUIREMENTS:
  • MUST have six (6) months of consecutive call center or contact center experience.
  • Your computer must direct-connect via cable into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay.
  • Upon successful completion of training, you will be equipped with a computer and other equipment necessary for your work.
Note: Wi-Fi-only high-speed internet can rarely sustain necessary internet speeds and reliable connectivity. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops.
  • You must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Your calls require your focus in assisting a Veteran. Sometimes the Veteran is under stress. A call can take just minutes to as long as an hour. Your mission: help!
Note: This is a 40-hour per work week position. This requires sitting at a desk and using a computer and computer monitor for 8 hours daily.
  • Ability to work under pressure by calmly and effectively dealing with escalating or difficult calls. Callers can be experiencing challenges in their lives.
  • Excellent verbal, interpersonal and written communication skills. You must be able to listen, talk, think and document your interaction in real time. Familiarity with the military and veteran community programs is a plus.
  • Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire. Requires Proof of eligibility to work in the United States and MUST have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member).
CORE FUNCTIONS AND RESPONSIBILITIES:
  • Learn, understand and explain Department of Veterans Affairs (VA) services and procedures.
  • Ask clarifying questions to identify complex or vague requests for VA services and information.
  • Accurately record details of calls and other service requests in an expected time frame.
  • Select appropriate VA services to meet the specific needs of Veterans.
  • Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public.
  • Use and navigate a multi-screen computer system with Customer Relationship Management (CRM) applications.
  • Maintain confidentiality and privacy of callers.
BOWEN PERKS:
  • Health and Dental Insurance - Employee Premiums 100% paid by Bowen!
  • Group Life insurance - Employee Premiums 100% paid by Bowen!
  • Short-term Disability - Employee Premiums 100% paid by Bowen!
  • Generous vacation and sick leave
  • 11 Paid Federal Holidays
  • 401(k)

The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.
The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.
The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. .

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