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Call Center Rep Jobs in Gilbert, AZ (NOW HIRING)

wm

Customer Service Call Center Representative

Phoenix, AZ · On-site

$15 - $20/hr

Must live 50 miles within a WM Call Center site near the following states: AZ, AL, TN, TX, WI, IL ... Job Summary As a customer service representative (CSR), you will interact with WM Customers via ...

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Call Center Rep information

See Gilbert, AZ salary details

$10

$17

$24

How much do call center rep jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center rep in Gilbert, AZ is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a call center rep?

Call Center Representatives, often called call center reps, are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. Their primary goal is to ensure customer satisfaction and maintain a positive company image. Call center reps may work in various industries, including customer service, technical support, sales, and healthcare.

What is the difference between Call Center Rep vs Customer Service Associate?

AspectCall Center RepCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, often in office settingsRetail stores, offices, or remote
Employer & Industry UsageTelecommunications, finance, techRetail, hospitality, healthcare
Common Search & ComparisonCustomer support via phoneCustomer assistance in person or online

While both roles involve assisting customers, Call Center Reps primarily handle inbound or outbound calls in call center environments, focusing on telecommunication or service industries. Customer Service Associates often work in retail or face-to-face settings, providing direct customer support. The roles share similar credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a call center rep?

To thrive as a Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Patience, problem-solving, and a positive attitude help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by call center reps, and how can they be managed effectively?

Call Center Reps often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To succeed, it's important to develop strong communication and problem-solving skills, maintain a calm and positive attitude, and make use of available support resources like team leads or knowledge bases. Regular feedback sessions and teamwork also play a crucial role in overcoming these challenges and building resilience in this fast-paced environment.
What cities near Gilbert, AZ are hiring for Call Center Rep jobs? Cities near Gilbert, AZ with the most Call Center Rep job openings:
Call Center Rep jobs near you
Infographic showing various Call Center Rep job openings in Gilbert, AZ as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,138 per year, or $17.9 per hour.

Onsite Call Center Representative (Inbound/Outbound Calls)

Express Employment

Mesa, AZ

$18/hr

Full-time

Re-posted 4 days ago

Job description

Top Job
Located in Mesa, AZ
Salary: $18.00
Inside Sales Representative / Call Center Representative (Inbound & Outbound)
Location: Mesa, AZ (Onsite Position - Not Remote)
Schedule: Monday-Friday, Availability Required Between 7:00 AM - 7:00 PM (8-hour shifts)
Pay Rate: $18.00/hour (Temp-to-Hire)
Permanent Hire Rate: $20.00/hour upon conversion
Performance Reviews: Every 90 days following permanent hire
Position Overview
We are seeking motivated, energetic, and customer-focused professionals to join our growing team as an Inside Sales Representative / Call Center Representative in Mesa, AZ. This onsite position combines inbound customer support with high-volume outbound sales activities. Successful candidates will possess strong communication skills, confidence in overcoming objections, and the ability to thrive in a fast-paced call center environment.
This is a temp-to-hire opportunity with excellent growth potential and increased compensation upon permanent placement.
Key Responsibilities
Inbound Customer Calls
  • Handle incoming customer inquiries professionally and efficiently.
  • Gather and verify customer information while accurately entering data into company systems.
  • Provide information and assistance while delivering exceptional customer service.
  • Document all customer interactions, inquiries, and follow-up activities.

Outbound Sales Calls
  • Make 200+ outbound calls daily to warm leads and prospective customers.
  • Present products and services while identifying customer needs.
  • Confidently overcome objections and provide effective rebuttals.
  • Build rapport with customers and maintain a positive, professional phone presence.
  • Generate sales opportunities and secure customer commitments.
  • Meet or exceed daily, weekly, and monthly performance goals.

Qualifications
  • Previous call center, inside sales, outbound dialing, or customer service experience preferred.
  • Strong verbal and written communication skills.
  • Ability to confidently handle objections and rejection while maintaining professionalism.
  • Comfortable working in a high-volume call environment.
  • Excellent interpersonal and relationship-building skills.
  • Strong attention to detail and accuracy in documentation.
  • Basic computer proficiency, including data entry and CRM systems.
  • Reliable attendance and strong work ethic.

Compensation & Benefits
  • Starting pay of $18.00 per hour
  • Temp-to-hire opportunity
  • Pay increase to $20.00 per hour upon permanent hire
  • Performance reviews every 90 days after conversion
  • Opportunity for career growth and advancement

If you are a motivated professional who enjoys interacting with customers, achieving goals, and working in a fast-paced environment, we encourage you to apply today.
#2105OS
Express Office: Mesa
849 North Dobson Road
Suite 107
Mesa, AZ 85201
Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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