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Call Center Quality Assurance Jobs in Spring, TX

Ezee Fiber

Analyst, Quality Assurance

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Quality Assurance (QA) Analyst is responsible for evaluating the quality, consistency, and ... contact center operations. * Experience using CRM systems, call recording platforms, quality ...

Ezee Fiber

Analyst, Quality Assurance

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

JOB SUMMARY The Quality Assurance (QA) Analyst is responsible for evaluating the quality ... contact center operations. * Experience using CRM systems, call recording platforms, quality ...

Ezee Fiber

Analyst, Quality Assurance

Houston, TX

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

JOB SUMMARY The Quality Assurance (QA) Analyst is responsible for evaluating the quality ... contact center operations. * Experience using CRM systems, call recording platforms, quality ...

Ezee Fiber

Analyst, Quality Assurance

Houston, TX

Participate in quality calibration sessions with Contact Center and Training Department Management ... Verify adherence to company policies, compliance requirements, and established call handling ...

Farouk Systems

Call Center Representative

Houston, TX · On-site

$15.25 - $19/hr

The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor. Duties ...

Dean's Professional Services

Call Center Agent

Humble, TX

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Call Center Agent Location: Humble, TX Pay Rate: Starting at $17.00/hour Schedule: Monday-Friday 8 ... Deliver exceptional customer service while meeting department productivity and quality standards.

Catch Vibe Voice

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a ... Maintain quality and consistency in interactions. * Support team performance goals. * Uphold ...

Alphabe Insight

Call Center Agent

Houston, TX · On-site

$34K - $39K/yr

Call Center Agent At Entertainment Travel Associates, we create memorable experiences by connecting ... Maintain high standards of customer satisfaction and service quality. * Meet established ...

Paladin Drones

QA Engineer

Houston, TX · On-site

$66K - $95K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Leveraging LTE for unlimited range and control, our drones currently answer the call of duty over ... Role Summary We're looking for a Mid-Level QA Engineer to elevate quality standards across our ...

Paladin Drones

QA Engineer

Houston, TX · On-site

$66K - $95K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Leveraging LTE for unlimited range and control, our drones currently answer the call of duty over ... Role Summary We're looking for a Mid-Level QA Engineer to elevate quality standards across our ...

Relative Dynamics

Quality Assurance Engineer

Houston, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Relative Dynamics, Inc. (RD) has an anticipated opportunity to provide inline Quality Assurance support for a commercial space manufacturer at NASA Johnson Space Center (JSC) in Houston, TX. Selected ...

OmniCall Data Solutions

Call Center Rep

Houston, TX · On-site

$12/hr

  • PTO

As one of the largest data collection companies in North America, our focus has always been on quality. This is an entry-level position, but one most vital to our company. Our call center agents help ...

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All JobsCall Center Quality Assurance JobsCall Center Quality Assurance Jobs in Spring, TX

Call Center Quality Assurance information

See Spring, TX salary details

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How much do call center quality assurance jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call center quality assurance in Spring, TX is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.39 per hour, depending on experience, location, and employer.

What is a call center quality assurance?

A Call Center Quality Assurance (QA) job involves monitoring and evaluating customer interactions to ensure compliance with company policies, industry standards, and customer satisfaction goals. QA specialists analyze calls, chats, or emails to assess agent performance, provide constructive feedback, and identify areas for improvement. They help maintain service quality, enhance customer experience, and ensure adherence to compliance guidelines. Additionally, they may develop training materials and recommend process improvements based on performance trends.

What are the typical daily responsibilities of a call center quality assurance professional?

As a Call Center Quality Assurance professional, your daily tasks will usually include monitoring live or recorded calls, evaluating agent interactions against established standards, and documenting your findings. You’ll often collaborate closely with team leaders and trainers to share performance insights and recommend specific coaching or training opportunities for agents. In addition, you may help develop evaluation forms, participate in calibration sessions to ensure scoring consistency, and track quality metrics for reporting purposes. This role is important for maintaining excellent customer service and supporting agents’ ongoing development.

What are the key skills and qualifications needed to thrive in the call center quality assurance position?

To thrive as a Call Center Quality Assurance professional, you need strong analytical abilities, attention to detail, and experience in reviewing and evaluating interactions, typically supported by a background in customer service or quality assurance. Familiarity with call recording software, quality monitoring tools, and CRM systems is often required, with additional certifications like Six Sigma or COPC considered a plus. Excellent communication, objectivity, and the ability to provide constructive feedback are key soft skills that distinguish successful candidates. These competencies are vital to ensuring high service standards, identifying areas for agent improvement, and enhancing overall customer satisfaction.

What are popular job titles related to Call Center Quality Assurance jobs in Spring, TX?

For Call Center Quality Assurance jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Quality Assurance jobs in Spring, TX look for?

The top searched job categories for Call Center Quality Assurance jobs in Spring, TX are:

What cities near Spring, TX are hiring for Call Center Quality Assurance jobs?

Cities near Spring, TX with the most Call Center Quality Assurance job openings:

Call Center Quality Assurance jobs near you
Infographic showing various Call Center Quality Assurance job openings in Spring, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,474 per year, or $20.9 per hour.

Call Center Quality Assurance Specialist

Gobeacon

Houston, TX

Full-time

Re-posted 21 days ago

Job description

Adroit Advanced Technologies, Inc.

Responsibilities:
Responsible for monitoring and evaluating staff members on the quality and
process of work performed as measured against standards.
Assist with the development, analysis and distribution of recaps, findings and
summaries.
Assist with training new agents and re-training on policies and procedures.
Remain proficient and up-to-date on policies and procedures for all operations.
If needed, assist in developing new procedures, and update existing procedures
when changes occur.
Conduct agent monitoring activities, while providing live in the moment coaching
for quality assurance purposes.
Monitor and report on agent activity, schedule adherence, and productivity while
reporting daily, weekly and monthly findings.
Research, analyze, identify, and evaluate data from assigned tasks to evaluate
existing and potential trends and issues while recapping for leadership.
Perform other duties as may be assigned by leadership.

Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.

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