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Call Center Qa Compliance Manager Jobs (NOW HIRING)

Novartis

QA Compliance Specialist

Indianapolis, IN · On-site

$92K - $139K/yr

You will participate in Quality Management Reviews, Self-Inspections, trainings and in health ... call +1(877)395-2339 and let us know the nature of your request and your contact information.

Jobtailor

Manager, QA Compliance

Melrose Park, IL · On-site

Quality Assurance Management * Supplier Qualification * Internal Auditing * GMP Compliance * Regulatory Inspections ATS Optimization Keywords Hard Skills * Quality Management Systems * Supplier Risk ...

Freseniusglobal

Manager, QA Compliance

Chicago, IL · Hybrid

Job Summary The Manager, QA Compliance is responsible for supporting the company's short and long term goals for maintaining regulatory, ISO, and global compliance. Assist Senior Manager with ...

ProCaps Labs

QA Compliance Supervisor

Henderson, NV · On-site

The Quality Assurance Compliance Supervisor is responsible for supervising and coordinating the ... management * Must be able to work overtime or on weekends as needed OTHER ESSENTIAL JOB DUTIES AND ...

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Call Center Qa Compliance Manager information

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How much do call center qa compliance manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center qa compliance manager in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Call Center Qa Compliance Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.

Contact Center Quality Assurance Manager

Killeen, TX • On-site

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

Full-time

Re-posted 15 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance.

We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is a key leadership role that directly impacts customer satisfaction and operational excellence.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
  • Develop and implement QA frameworks, scorecards, and calibration sessions.
  • Analyze quality trends and provide actionable insights to operations and training teams.
  • Ensure compliance with client standards, internal policies, and regulatory requirements.
  • Conduct audits, feedback sessions, and coaching to improve agent performance.
  • Collaborate with stakeholders to align QA initiatives with business goals.
  • Prepare and present quality reports to internal leadership and clients.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in business, Quality Management, or a related field (preferred).
  • 3+ years of experience in a QA leadership role within a BPO or contact center.
  • Strong knowledge of QA methodologies, tools, and contact center operations.
  • Excellent analytical, coaching, and communication skills.
  • Experience with QA software, CRM systems, and reporting tools.
  • Certifications in Quality, Six Sigma, or related areas (a plus).
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

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