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Call Center Process Improvement Manager Jobs (NOW HIRING)

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

... process improvement initiatives. Primary Duties and Responsibilities * Oversee the day-to-day ... Manages inventory activation deactivations distribution and tracking of telecommunication equipment ...

Walmart

Manager, Process Improvement

Noel, MO · On-site

$80K - $155K/yr

The Manager, Process Improvement identifies and leads process improvement work that resolves systemic gaps, improves operational execution, and prevents recurring issues across Marketplace Risk ...

Walmart

Manager, Process Improvement

Pea Ridge, AR · On-site

$80K - $155K/yr

The Manager, Process Improvement identifies and leads process improvement work that resolves systemic gaps, improves operational execution, and prevents recurring issues across Marketplace Risk ...

Walmart

Manager, Process Improvement

Decatur, AR · On-site

$80K - $155K/yr

The Manager, Process Improvement identifies and leads process improvement work that resolves systemic gaps, improves operational execution, and prevents recurring issues across Marketplace Risk ...

Walmart

Manager, Process Improvement

Cave Springs, AR · On-site

$80K - $155K/yr

The Manager, Process Improvement identifies and leads process improvement work that resolves systemic gaps, improves operational execution, and prevents recurring issues across Marketplace Risk ...

Walmart

Manager, Process Improvement

Elm Springs, AR · On-site

$80K - $155K/yr

The Manager, Process Improvement identifies and leads process improvement work that resolves systemic gaps, improves operational execution, and prevents recurring issues across Marketplace Risk ...

Walmart

Manager, Process Improvement

Goshen, AR · On-site

$80K - $155K/yr

The Manager, Process Improvement identifies and leads process improvement work that resolves systemic gaps, improves operational execution, and prevents recurring issues across Marketplace Risk ...

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Call Center Process Improvement Manager information

See salary details

$45.5K

$102.9K

$150K

How much do call center process improvement manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for call center process improvement manager in the United States is $102,929.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Call Center Process Improvement Manager jobs?

For Call Center Process Improvement Manager jobs, the most frequently searched job titles are:

Infographic showing various Call Center Process Improvement Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $102,929 per year, or $49.5 per hour.

Call Center Manager

Gurnee, IL • On-site

Abbott Laboratories Employees Credit Union
Investment Management and Consulting Services • 51 - 200 employees
Learn more about Abbott Laboratories Employees Credit Unionexternal

$63K - $105K/yr

Other

Re-posted 10 days ago

Job description

Salary Range: $63,443.33 To $105,738.89 Annually

SUMMARY:

The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is accountable for the overall member experience, operational performance, employee development, and achievement of departmental service and sales objectives.

ESSENTIAL FUNCTIONS:
  • Provide leadership, coaching, and development for employees through regular one-on-one meetings, performance evaluations, feedback, and professional development planning.
  • Own departmental service, quality, productivity, and sales metrics, using data and performance trends to drive continuous improvement.
  • Model and reinforce the credit union's service quality standards while partnering with the Service Quality Analyst to deliver exceptional member experiences.
  • Work closely with the Vice President of Virtual Services to support strategic initiatives, budgeting, operational planning, and process improvement efforts.
  • Ensure appropriate staffing, scheduling, and workforce management to consistently meet member service expectations.
  • Build strong partnerships across departments to improve operational efficiency and create seamless member experiences.
  • Serve as the primary operational contact for key call center vendors by managing vendor relationships, monitoring service levels, resolving issues, evaluating performance, and ensuring vendor partnerships support organizational goals and an exceptional member experience.
  • Ensure compliance with all applicable regulations, policies, procedures, and credit union standards.
  • Ownership of call center policies, procedures, training resources, and monthly reporting.
  • Research and resolves escalated member inquiries and complaints.
  • Other duties as may be assigned
QUALIFICATIONS:
  • Education Required: High School Diploma or equivalent (GED)
  • Education Preferred: Bachelor's degree in Business Administration or related field
  • Experience Required: Three (3) years of call center experience in a financial institution and three (3) years of management experience
  • Experience Preferred: Five (5) years of management experience

The base pay for this position is $63,445.33 to $105,738.89 annually. In specific locations, the pay range may vary from the range posted.

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