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Call Center Operations Director Jobs in Washington

ActioNet

Call Center Manager

Washington, DC

You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ... Direct Applicants, only. No Agencies, No third-party recruiters, please*

ActioNet

Call Center Manager

Washington, DC

You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ... Direct Applicants, only. No Agencies, No third-party recruiters, please*

ActioNet

Call Center Manager

Washington, DC

You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ... Direct Applicants, only. No Agencies, No third-party recruiters, please*

ActioNet

Call Center Manager

Washington, DC · On-site

You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ... Direct Applicants, only. No Agencies, No third-party recruiters, please*

ActioNet

Call Center Manager

Washington, DC

You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services ... Direct Applicants, only. No Agencies, No third-party recruiters, please*

WizeHire, Inc

Call Center Manager

Chantilly, VA · On-site

$180K - $200K/yr

We are one of the fastest-growing real estate organizations in the country and are seeking an experienced Call Center Manager to lead the day-to-day operations of a high-volume sales call center.

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

... and directing calls to the managerial team when necessary. Our Call Center Representatives are ... often the first point of contact for new and existing patient scheduling and any related issues, so ...

Laurel Dental Office

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

... and directing calls to the managerial team when necessary. Our Call Center Representatives are ... often the first point of contact for new and existing patient scheduling and any related issues, so ...

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Call Center Operations Director information

See Washington salary details

$38.5K

$122K

$203.3K

How much do call center operations director jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center operations director in Washington is $121,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $153,500.00 per year, depending on experience, location, and employer.

What is a call center operations director?

Call Center Operations Directors are senior leaders responsible for overseeing the daily operations, strategic direction, and overall performance of a call center. They manage teams, set service quality standards, implement policies, and work to optimize customer satisfaction and operational efficiency. Their duties often include budgeting, staff training, technology implementation, and ensuring compliance with company and industry regulations. These directors play a crucial role in shaping the customer experience and achieving business goals within the call center environment.

What are the key skills and qualifications needed to thrive as a call center operations director, and why are they important?

To thrive as a Call Center Operations Director, you need expertise in call center management, workforce optimization, and data-driven decision-making, typically supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, call routing systems, and analytics tools is essential, along with certifications like Six Sigma or COPC. Strong leadership, problem-solving, and communication skills help drive team performance and maintain high customer satisfaction. These skills and qualities are crucial for optimizing operational efficiency, achieving service targets, and fostering a productive work environment.

What are some common challenges faced by a call center operations director, and how can they be addressed?

A Call Center Operations Director often faces challenges such as maintaining high service levels while balancing cost efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. Addressing these requires strong leadership, effective use of performance metrics, and continuous training programs for staff. Implementing robust quality assurance processes and fostering open communication between departments can also help resolve issues quickly and improve overall team performance.

What is the difference between Call Center Operations Director vs Call Center Manager?

AspectCall Center Operations DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic plans, manages budgets, and aligns operations with company goals.Manages daily call center activities, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center management, leadership skills.Bachelor's degree or equivalent, experience in customer service, team management skills.
Work EnvironmentCorporate office or regional centers, strategic planning focus.Call center floor, direct supervision of agents.

The Call Center Operations Director focuses on strategic oversight and high-level management across multiple centers, while the Call Center Manager handles daily operations and team supervision. Both roles require leadership and customer service experience, but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Washington?

The most popular types of Call Center Operations jobs in Washington are:

What cities in Washington are hiring for Call Center Operations Director jobs?

Cities in Washington with the most Call Center Operations Director job openings:

Infographic showing various Call Center Operations Director job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $121,958 per year, or $58.6 per hour.

Lead Call Center Representative

Chevy Chase, MD • On-site

Advantia Health
Health Care and Social Assistance • 51 - 200 employees
Learn more about Advantia Healthexternal

$23 - $24/hr

Full-time

Re-posted 27 days ago

Job description

Reiter, Hill & Johnson is seeking a full-time Lead Call Center Representative for our Chevy Chase, Mayland office. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Reiter, Hill & Johnson has 3 office locations in Chevy Chase, MD, Falls Church, VA, and Washington, D.C. The hours for this role would be a Monday-Friday position with the hours of 7:45 a.m.- 4:30 p.m.
Job Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
  • Works directly under the Call Center Supervisor's supervision.
  • Oversees and monitors the call center operations when the Supervisor is unavailable.
  • Provides answers and guidance to staff with appointment schedule changes/conflicts.
  • Serves as a liaison for any/all patient situations, including upset and dissatisfied patients.
  • Oversees new hire training.
  • Assists with reports and other projects.

Qualifications:
  • High school diploma or GED required; Associate's degree preferred.
  • Minimum two (2) years of experience in a customer support role held in a medical/clinical office setting.
  • Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia.
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities, and manage time effectively.
  • Able to occasionally travel during the work week.

About Reiter, Hill & Johnson:
Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment. For over forty years we have helped women in the Washington, DC metropolitan area deliver healthy babies and live healthier lives. Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause. Learn more at: www.rhjn-obgyn.com.
About Advantia Health:
To provide the highest quality patient care available, Reiter, Hill & Johnson is partnered with Advantia Health. Advantia is transforming healthcare for all women - setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.
Please note: Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment.
Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.

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