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Call Center Operations Director Jobs in Seattle, WA

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation. J ...

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation. J ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation. J ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation. J ...

Luxury Bath Technologies

Call Center Manager

Renton, WA · On-site

$30 - $40/hr

What You'll Do As the Call Center Manager, you will oversee the daily operations and performance of our call center team. * Lead, coach, and develop a team of Call Center Representatives * Recruit ...

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$30 - $40/hr

What You'll Do As the Call Center Manager, you will oversee the daily operations and performance of our call center team. * Lead, coach, and develop a team of Call Center Representatives * Recruit ...

Luxury Bath Technologies

Call Center Manager

Renton, WA · On-site

$30 - $40/hr

What You'll Do As the Call Center Manager, you will oversee the daily operations and performance of our call center team. * Lead, coach, and develop a team of Call Center Representatives * Recruit ...

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$30 - $40/hr

What You'll Do As the Call Center Manager, you will oversee the daily operations and performance of our call center team. * Lead, coach, and develop a team of Call Center Representatives * Recruit ...

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$30 - $40/hr

What You'll Do As the Call Center Manager, you will oversee the daily operations and performance of our call center team. * Lead, coach, and develop a team of Call Center Representatives * Recruit ...

Luxury Bath Technologies

Call Center Manager

Tukwila, WA · On-site

$30 - $40/hr

What You'll Do As the Call Center Manager, you will oversee the daily operations and performance of our call center team. * Lead, coach, and develop a team of Call Center Representatives * Recruit ...

Luxury Bath Technologies

Call Center Manager

Tukwila, WA · On-site

$30 - $40/hr

What You'll Do As the Call Center Manager, you will oversee the daily operations and performance of our call center team. * Lead, coach, and develop a team of Call Center Representatives * Recruit ...

Starwood Hotels

Call Center Agent

Seattle, WA · On-site

$24.21/hr

You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating ... Is flexible and willing to meet the demands of a 24-hour operation. About Us... As a mission-driven ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA · On-site

$24.21/hr

You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating ... Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA · On-site

$24.21/hr

You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating ... Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA · On-site

$24.21/hr

You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating ... Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven ...

Kinwell

Healthcare Call Center Representative

Redmond, WA · On-site

$18 - $22.50/hr

The Call Center Representative builds positive relationships with patients, delivering a seamless, compassionate experience that enhances clinic operations. They will also provide support when needed ...

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

The Call Center Representative builds positive relationships with patients, delivering a seamless, compassionate experience that enhances clinic operations. They will also provide support when needed ...

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All JobsCall Center Operations JobsCall Center Operations Director JobsCall Center Operations Director Jobs in Seattle, WA

Call Center Operations Director information

See Seattle, WA salary details

$38.7K

$122.5K

$204.3K

How much do call center operations director jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center operations director in Seattle, WA is $122,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,900.00 and $154,200.00 per year, depending on experience, location, and employer.

What is a call center operations director?

Call Center Operations Directors are senior leaders responsible for overseeing the daily operations, strategic direction, and overall performance of a call center. They manage teams, set service quality standards, implement policies, and work to optimize customer satisfaction and operational efficiency. Their duties often include budgeting, staff training, technology implementation, and ensuring compliance with company and industry regulations. These directors play a crucial role in shaping the customer experience and achieving business goals within the call center environment.

What are the key skills and qualifications needed to thrive as a call center operations director, and why are they important?

To thrive as a Call Center Operations Director, you need expertise in call center management, workforce optimization, and data-driven decision-making, typically supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, call routing systems, and analytics tools is essential, along with certifications like Six Sigma or COPC. Strong leadership, problem-solving, and communication skills help drive team performance and maintain high customer satisfaction. These skills and qualities are crucial for optimizing operational efficiency, achieving service targets, and fostering a productive work environment.

What are some common challenges faced by a call center operations director, and how can they be addressed?

A Call Center Operations Director often faces challenges such as maintaining high service levels while balancing cost efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. Addressing these requires strong leadership, effective use of performance metrics, and continuous training programs for staff. Implementing robust quality assurance processes and fostering open communication between departments can also help resolve issues quickly and improve overall team performance.

What is the difference between Call Center Operations Director vs Call Center Manager?

AspectCall Center Operations DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic plans, manages budgets, and aligns operations with company goals.Manages daily call center activities, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center management, leadership skills.Bachelor's degree or equivalent, experience in customer service, team management skills.
Work EnvironmentCorporate office or regional centers, strategic planning focus.Call center floor, direct supervision of agents.

The Call Center Operations Director focuses on strategic oversight and high-level management across multiple centers, while the Call Center Manager handles daily operations and team supervision. Both roles require leadership and customer service experience, but differ in scope and responsibilities.

Infographic showing various Call Center Operations Director job openings in Seattle, WA as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $122,543 per year, or $58.9 per hour.

Call Center Trainer

Kent, WA • On-site

MV Transportation
Trucking • 10K+ employees
Learn more about MV Transportationexternal

$32 - $32.47/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 hours ago

MV Transportation rating

6.4

Company rating: 6.4 out of 10

Based on 100 frontline employees who took The Breakroom Quiz

Job description

Overview
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities
MV Transportation is seeking a Seattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation.
Job Responsibilities:
  • Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service.
  • Assist with customer complaints or inquiries from client or senior management.
  • Assist in identifying training needs.
  • Monitor random calls to improve quality.
  • Minimize errors and track performance.

Qualifications
Talent Requirements:
  • Two (2) years supervisory experience.
  • Experience with Trapeze a must.
  • Highly organized with the ability to handle multiple projects simultaneously.
  • Excellent customer service skills.
  • Must work effectively with fellow employees and have strong leadership characteristics.
  • Must have the ability to recruit and develop staff to deliver reliable service product.
  • Proficient in Microsoft Office software.
  • Ability to work a varied schedule.
  • Demonstrated ability to supervise with a "Safety First" attitude.

Starting Pay Rate: $32 - $32.47/hour
Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming
Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year
Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap
Paid Holidays: 8 paid holidays
More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees
Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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