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Call Center Operations Director Jobs in Kentucky

Serenity Health Care

Full-cycle recruiting for contact center and customer-facing operational roles * Building and ... Sourcing candidates through job boards, referrals, networking, and direct outreach * Screening and ...

Cirrascale

Position Summary The Director, Data Center Operations is responsible for the day-to-day operation, readiness, utilization, customer support, capacity planning, vendor coordination, and operational ...

Seaside Plumbing Inc

$55K - $75K/yr

What You'll Do As the Call Center Manager, you will lead the performance, development, and day-to-day operations of our Customer Service and Dispatch teams. You will: * Lead, coach, develop, and hold ...

New

St. Joseph's Health, Inc.

The Manager, Centralized Call Center - Centralized Registration Services is responsible for the operational leadership, performance management, and strategic oversight of the Centralized Call Center.

Life Protect 24/7, Inc.

$18/hr

Call Center Sales Recruiter Full Time Clerical Norfolk, VA, US 8 days ago Requisition ID: 1406 ... and operations. Our team's goal is to improve healthy aging and independence by selling and ...

Koniag Services, Inc.

... Call Center operations. They bring strong communication skills, a proactive approach to platform ... as directed. * Ensure all ServiceNow platform administration activities comply with applicable ...

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Call Center Operations Director information

What is a call center operations director?

Call Center Operations Directors are senior leaders responsible for overseeing the daily operations, strategic direction, and overall performance of a call center. They manage teams, set service quality standards, implement policies, and work to optimize customer satisfaction and operational efficiency. Their duties often include budgeting, staff training, technology implementation, and ensuring compliance with company and industry regulations. These directors play a crucial role in shaping the customer experience and achieving business goals within the call center environment.

What are the key skills and qualifications needed to thrive as a call center operations director, and why are they important?

To thrive as a Call Center Operations Director, you need expertise in call center management, workforce optimization, and data-driven decision-making, typically supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, call routing systems, and analytics tools is essential, along with certifications like Six Sigma or COPC. Strong leadership, problem-solving, and communication skills help drive team performance and maintain high customer satisfaction. These skills and qualities are crucial for optimizing operational efficiency, achieving service targets, and fostering a productive work environment.

What are some common challenges faced by a call center operations director, and how can they be addressed?

A Call Center Operations Director often faces challenges such as maintaining high service levels while balancing cost efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. Addressing these requires strong leadership, effective use of performance metrics, and continuous training programs for staff. Implementing robust quality assurance processes and fostering open communication between departments can also help resolve issues quickly and improve overall team performance.

What is the difference between Call Center Operations Director vs Call Center Manager?

AspectCall Center Operations DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic plans, manages budgets, and aligns operations with company goals.Manages daily call center activities, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center management, leadership skills.Bachelor's degree or equivalent, experience in customer service, team management skills.
Work EnvironmentCorporate office or regional centers, strategic planning focus.Call center floor, direct supervision of agents.

The Call Center Operations Director focuses on strategic oversight and high-level management across multiple centers, while the Call Center Manager handles daily operations and team supervision. Both roles require leadership and customer service experience, but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Kentucky?

The most popular types of Call Center Operations jobs in Kentucky are:

Infographic showing various Call Center Operations Director job openings in Kentucky as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Talent Acquisition Partner (Call Center)

On-site

Serenity Health Care
See more jobs at Serenity Health Careexternal

Other

Posted 8 days ago

Job description

Talent Acquisition Partner, Contact Center Recruiting

Location: Dallas/Fort Worth, TX (Onsite)

About Serenity

Serenity Healthcare is one of the fastest-growing healthcare organizations in the country, operating more than 40 clinics across multiple states and continuing to expand rapidly. We provide life-changing treatments for individuals struggling with depression, anxiety, and other mental health conditions through innovative therapies including TMS, ketamine infusion therapy, and medication management.

The Opportunity

Serenity Healthcare is seeking a Talent Acquisition Partner to support the growth of our contact center operations in Arizona and Texas. This role will focus on high-volume recruiting for Patient Care Coordinators, Team Leads, Supervisors, and other customer-facing contact center positions.

We are looking for a recruiter who has successfully recruited high-volume call center, customer service, collections, inside sales, healthcare scheduling, or similar operational teams. This role is ideal for someone who enjoys building candidate pipelines, moving quickly, and partnering closely with leaders to fill critical positions that directly impact business growth.

What You’ll Own
  • Full-cycle recruiting for contact center and customer-facing operational roles
  • Building and maintaining talent pipelines for high-volume hiring needs
  • Sourcing candidates through job boards, referrals, networking, and direct outreach
  • Screening and interviewing candidates to assess experience, professionalism, communication skills, and culture fit
  • Partnering with contact center leadership to understand staffing needs and hiring priorities
  • Managing recruiting activity, candidate flow, and hiring metrics within the ATS
  • Supporting hiring initiatives tied to the expansion of Serenity's contact center operations
  • Delivering an exceptional candidate experience throughout the hiring process
  • Participating in recruiting events, job fairs, and local talent attraction efforts as needed
  • Continuously improving recruiting processes to increase hiring speed and quality
What Success Looks Like
  • Consistently filling high-volume contact center positions with quality candidates
  • Maintaining strong partnerships with hiring managers and operational leaders
  • Building proactive pipelines that reduce time-to-fill and support future growth
  • Achieving hiring goals in competitive labor markets
  • Contributing to improved retention through thoughtful candidate selection and effective hiring practices
What We’re Looking For
  • 2+ years of full-cycle recruiting experience required
  • Previous experience recruiting for high-volume call center, contact center, customer service, inside sales, collections, healthcare scheduling, or similar operational environments required
  • Experience managing multiple openings simultaneously in a fast-paced environment
  • Strong sourcing, screening, interviewing, and candidate engagement skills
  • Ability to build relationships with hiring managers and influence hiring decisions
  • Experience with applicant tracking systems and recruiting metrics
  • Excellent communication, organization, and follow-through
Preferred Qualifications
  • Healthcare recruiting experience
  • Experience supporting rapid-growth organizations
  • Experience hiring for Patient Care Coordinator, Contact Center, Customer Service, Sales Support, or healthcare operations positions
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