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Call Center Operations Director Jobs in Indiana (NOW HIRING)

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Call Center Operations Director information

See Indiana salary details

$32.4K

$102.5K

$170.8K

How much do call center operations director jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center operations director in Indiana is $102,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $128,900.00 per year, depending on experience, location, and employer.

What is a call center operations director?

Call Center Operations Directors are senior leaders responsible for overseeing the daily operations, strategic direction, and overall performance of a call center. They manage teams, set service quality standards, implement policies, and work to optimize customer satisfaction and operational efficiency. Their duties often include budgeting, staff training, technology implementation, and ensuring compliance with company and industry regulations. These directors play a crucial role in shaping the customer experience and achieving business goals within the call center environment.

What are the key skills and qualifications needed to thrive as a call center operations director, and why are they important?

To thrive as a Call Center Operations Director, you need expertise in call center management, workforce optimization, and data-driven decision-making, typically supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, call routing systems, and analytics tools is essential, along with certifications like Six Sigma or COPC. Strong leadership, problem-solving, and communication skills help drive team performance and maintain high customer satisfaction. These skills and qualities are crucial for optimizing operational efficiency, achieving service targets, and fostering a productive work environment.

What are some common challenges faced by a call center operations director, and how can they be addressed?

A Call Center Operations Director often faces challenges such as maintaining high service levels while balancing cost efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. Addressing these requires strong leadership, effective use of performance metrics, and continuous training programs for staff. Implementing robust quality assurance processes and fostering open communication between departments can also help resolve issues quickly and improve overall team performance.

What is the difference between Call Center Operations Director vs Call Center Manager?

AspectCall Center Operations DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic plans, manages budgets, and aligns operations with company goals.Manages daily call center activities, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center management, leadership skills.Bachelor's degree or equivalent, experience in customer service, team management skills.
Work EnvironmentCorporate office or regional centers, strategic planning focus.Call center floor, direct supervision of agents.

The Call Center Operations Director focuses on strategic oversight and high-level management across multiple centers, while the Call Center Manager handles daily operations and team supervision. Both roles require leadership and customer service experience, but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Indiana?

The most popular types of Call Center Operations jobs in Indiana are:

What cities in Indiana are hiring for Call Center Operations Director jobs?

Cities in Indiana with the most Call Center Operations Director job openings:

Infographic showing various Call Center Operations Director job openings in Indiana as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $102,465 per year, or $49.3 per hour.

Call Center Representative (Bilingual)

Indianapolis, IN • On-site

Priority OnDemand
Health Care and Social Assistance • 1 - 5K employees
Learn more about Priority OnDemandexternal

Full-time

Re-posted 12 days ago

Job description

Shifts: 11:00-7:00 pm (In Office Position Only)
Priority Ambulance is a premier national medical transportation provider, operating in 13 states. Recognized for five consecutive years on Inc. Magazine's list of the 5000 Fastest-Growing Private Companies in America, Priority Ambulance delivers exceptional patient care and customer service to approximately 600,000 patients annually. Our fleet of more than 850 state-of-the-art ambulances and support vehicles is staffed by 4,000 highly trained paramedics and EMTs across the country. As a division of Priority OnDemand, a leading national EMS and medical transportation company, we leverage expert healthcare services and technology solutions to address challenges and enhance efficiency throughout the continuum of care.
Definition:
Call Center Representative for our Revenue Cycle team at a call center specializing in Healthcare Accounts Receivable (AR) follow-up. The representative will be a vital member of our revenue cycle team and will be responsible for assisting customers navigate and manage outstanding accounts receivables to enhance timely reimbursement for our EMS operations.
Specific Duties:
  • Handle a portfolio of self-pay AR accounts.
  • Initiate outbound calls to customers to request payment and or insurance information.
  • Investigate claim discrepancies and resolve billing issues.
  • Receive inbound calls from customers.
  • Assist customers in understanding their medical bills and insurance coverage.
  • Address patient inquiries, provide payment options, and set up payment plans if necessary.
  • Verify insurance eligibility and coverage.
  • Track and document all communications and actions taken for each account.
  • Ensure compliance with HIPAA regulations and healthcare industry standards.
  • Maintain detailed and accurate records of all interactions and transactions.
  • Collaborate with colleagues, including AR specialists and billing professionals, to resolve complex issues.
  • Perform any other related duties as assigned.

Capabilities:
  • Bi-lingual skills & abilities are a plus *
  • Detail-oriented and organized.
  • Empathetic and patient focused.
  • Ability to multitask and manage time effectively.
  • Adaptable and a quick learner.
  • Strong work ethic and commitment to meeting targets.

Minimum Requirements:
  • High school diploma or equivalent.
  • Prior experience in a healthcare AR follow-up role or call center environment.
  • Proficiency in using call center software, medical billing software, and Microsoft Office Suite.
  • Strong communication and negotiation skills.
  • Knowledge of medical terminology and insurance billing.
  • Exceptional problem-solving and customer service skills.
  • Ability to work in a fast-paced and goal-oriented environment.

Apply