Call Center Team Lead
Boca Raton, FL · Remote
Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity. Responsibilities Manage and train call center employees so they ...
Boca Raton, FL · Remote
Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity. Responsibilities Manage and train call center employees so they ...
Boca Raton, FL · Remote
Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity. Responsibilities Manage and train call center employees so they ...
Plantation, FL · On-site +1
$18/hr
This is a remote work from home position. Equipment is provided for the role. Our benefits package ... Excellent organizational, time management, interpersonal, customer service, and attention to detail ...
Plantation, FL · On-site +1
$18/hr
This is a remote work from home position. Equipment is provided for the role. Our benefits package ... Excellent organizational, time management, interpersonal, customer service, and attention to detail ...
This is a remote work from home position. Equipment is provided for the role. Our benefits package ... Excellent organizational, time management, interpersonal, customer service, and attention to detail ...
This is a remote work from home position. Equipment is provided for the role. Our benefits package ... Excellent organizational, time management, interpersonal, customer service, and attention to detail ...
This is a remote work from home position. Equipment is provided for the role. Our benefits package ... Excellent organizational, time management, interpersonal, customer service, and attention to detail ...
This is a remote work from home position. Equipment is provided for the role. Our benefits package ... Excellent organizational, time management, interpersonal, customer service, and attention to detail ...
Services include but are not limited to Data Center, Unified Communications, Disaster Recovery ... Manager - Work From Home In Boca Raton, FL
Services include but are not limited to Data Center, Unified Communications, Disaster Recovery ... Manager - Work From Home In Boca Raton, FL
Services include but are not limited to Data Center, Unified Communications, Disaster Recovery ... Management, IT Sales, Remote, Work From Home, Florida Recruiters, Information Technology Jobs ...
Services include but are not limited to Data Center, Unified Communications, Disaster Recovery ... Management, IT Sales, Remote, Work From Home, Florida Recruiters, Information Technology Jobs ...
Fort Lauderdale, FL · On-site +1
$14.50/hr
Minimum of one year experience in an inbound/outbound call center or retail environment is ... Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed.
Fort Lauderdale, FL · On-site +1
$14.50/hr
Minimum of one year experience in an inbound/outbound call center or retail environment is ... Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed.
Green Acres, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Green Acres, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
West Palm Beach, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
West Palm Beach, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Pompano Beach, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Pompano Beach, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Hollywood, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Hollywood, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Miami Gardens, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Miami Gardens, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Plantation, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Plantation, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Boynton Beach, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Boynton Beach, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
West Palm Beach, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
West Palm Beach, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Fort Lauderdale, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Fort Lauderdale, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Delray Beach, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Delray Beach, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
West Palm Beach, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
West Palm Beach, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
West Palm Beach, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
West Palm Beach, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Lake Worth, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
Lake Worth, FL · Remote
$25/hr
You must be 18+ years old * Have a desire to work from home * Looking to earn extra income ... Online Survey takers come from all different backgrounds including sales, retail, managers ...
$28K - $34.9K
5% of jobs
$34.9K - $41.8K
13% of jobs
$44.7K is the 25th percentile. Wages below this are outliers.
$41.8K - $48.7K
16% of jobs
The median wage is $55.4K / yr.
$48.7K - $55.6K
16% of jobs
$55.6K - $62.5K
15% of jobs
$67.1K is the 75th percentile. Wages above this are outliers.
$62.5K - $69.4K
14% of jobs
$69.4K - $76.3K
8% of jobs
$76.3K - $83.2K
6% of jobs
$83.2K - $90.1K
3% of jobs
$90.1K - $97K
2% of jobs
$97K - $103.9K
1% of jobs
$28K
$60.6K
$103.9K
Other
PTO
Posted 24 days ago
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking an experienced Call Center Team Lead to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity.
Responsibilities
Manage and train call center employees so they are capable of providing excellent customer service
Oversee call center operations, making improvements to telephone skills and other procedures
Create goals and objectives for the call center and document performance using key performance indicators
Develop and implement policies and procedures that maximize productivity
Prepare and present reports on call center statistics to upper management
Assist representatives where escalation is needed
Take inbound calls and assist customers upwards of 100 per day
Make outbound calls for prospects, leads, etc and generate sales
Qualifications
High school diploma/GED is required, college experience is preferred
Call Center Team Lead experience is preferred
Previous experience as a call center manager or in a similar managerial position
Strong grasp of customer service metrics and key performance indicators in a call center setting
Knowledge of budgeting, reporting, and basic financial analysis concepts
Highly skilled in Microsoft Office and call center software
Excellent verbal, written, and interpersonal communication skills
This is a remote position.