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Call Center Forecasting Analyst Jobs (NOW HIRING)

W3Global Inc.

Call Center Manager

Hialeah, FL · On-site

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call ... Analytical skills to interpret call data, identify trends, and implement operational improvements.

URBN

URBN Supply Chain Analyst

Philadelphia, PA · On-site

The supply chain analyst will be able to effectively communicate among different parties and work ... Call center forecasting & labor planning * Logistics labor planning within distribution/fulfillment ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

Responsibilities include analyzing call center metrics, implementing operational strategies, and improving service quality. The director will also be tasked with developing and executing policies ...

Verida Inc

Call Center Manager (WI)

Villa Rica, GA · On-site

... Analyze call volume, forecast demand, and recommend appropriate staffing models, including ... Center Supervisors effectively manage schedule adherence, attendance, staffing changes, and ...

Comfort Matters LLC

Call Center Manager

Osseo, MN

Monitor and analyze call center performance metrics, identify areas for improvement, and implement action plans to achieve service level objectives and customer satisfaction targets. * Ensure ...

Comfort Matters

Call Center Manager

Osseo, MN · On-site

Monitor and analyze call center performance metrics, identify areas for improvement, and implement action plans to achieve service level objectives and customer satisfaction targets. * Ensure ...

Legacy Service Partners

Call Center Manager

Clermont, FL · On-site

$80K - $85K/hr

Monitor and analyze call center performance metrics, identify areas for improvement, and implement action plans to achieve service level objectives and customer satisfaction targets. * Ensure ...

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

Effective problem-solving to analyze a situation, identify core issue and find effective solution. ANSWER PHONES, SCHEDULE APPOINTMENTS, BI-LINGUAL, CUSTOMER INQUIRIES, CALL CENTER REPRESENTATIVE ...

COSMIC AIR TRAMPOLINE PARK

Call Center Representative

Katy, TX · On-site

$14.75 - $18.25/hr

We are seeking a dedicated and enthusiastic Call Center Representative to join our team. This role ... Analyze customer needs and provide appropriate solutions or escalate issues as necessary. * Perform ...

PEARL STREET DENTAL GROUP

Call Center Specialist

Dallas, TX · On-site

$16.50 - $20.75/hr

... to analyze customer needs and provide appropriate solutions - Multilingual abilities are a plus Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule

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Call Center Forecasting Analyst information

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$30K

$64.6K

$99K

How much do call center forecasting analyst jobs pay per year?

As of Sep 11, 2026, the average yearly pay for call center forecasting analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

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Call Center Supervisor- West Sacramento, CA (Hybrid)

West Sacramento, CA • Hybrid

Gainwell Technologies
Health Care and Social Assistance • 10K+ employees
Learn more about Gainwell Technologiesexternal

$51K - $74K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 13 days ago

Gainwell Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Call Center Supervisor at Gainwell, you will provide day-to-day leadership for call center operations while serving as an accountable owner for performance, service delivery, escalations, vendor relationships, and operational readiness. This role requires strong written and oral communication skills, sound call center judgment, and the ability to interface professionally with clients, vendors, and internal leadership. The ideal candidate will bring experience in call center leadership, Workforce Management, real-time analysis, basic forecasting, and project execution to support high-quality service for the members and providers we serve.

Your role in our mission
  • Own daily call center operations, including service delivery, escalations, staffing impacts, adherence, quality trends, and timely resolution of operational barriers.
  • Oversee internal and vendor-supported teams to ensure consistent execution of call center expectations, vendor performance oversight, attendance practices, service delivery standards, and client requirements.
  • Partner with Workforce Management and Real-Time Analysis teams to monitor call volume, Average Speed of Answer, Average Handle Time, adherence, schedule coverage, and service level performance.
  • Represent call center operations in project meetings, readiness discussions, implementation planning, and cross-functional workgroups to ensure operational impacts are identified and addressed.
  • Coach, develop, and mentor Team Leads and Agents through performance review, quality feedback, escalation review, process reinforcement, and corrective action when appropriate.
What we're looking for
  • High school diploma or G.E.D. required; associate degree, bachelor's degree, healthcare certification, or leadership-related credential preferred.
  • Minimum of two years of call center experience required, including at least one year in a Team Lead role, or equivalent leadership experience overseeing staff, managing performance, and leading operational initiatives.
  • Experience supporting high-volume, metrics-driven contact center operations preferred, especially in healthcare, Medicaid, Medicare, provider services, member services, or another regulated environment.
  • Working knowledge of Workforce Management, Real-Time Analysis, adherence, scheduling impacts, basic forecasting concepts, and performance metric management.
  • Demonstrated ability to manage escalations, communicate clearly in writing and verbally, interface with clients and vendor partners, translate operational impacts into leadership/client updates, and drive process improvement.
What you should expect in this role
  • Fast-paced, metrics-driven call center environment requiring strong judgment, prioritization, and timely decision-making.
  • Regular collaboration with Workforce Management, Quality, Training, Operations, vendors, project teams, and leadership stakeholders.
  • Responsibility for monitoring operational performance and supporting improvements tied to Average Handle Time, QA Score, Average Speed of Answer, adherence, and service level outcomes.
  • Participation in project meetings, change readiness discussions, client-facing preparation, client interface, and operational planning activities as needed.
  • Hybrid role that is predominantly work from home, with occasional in-office work required based on business, operational, client, or leadership needs.
  • The deadline to submit applications for this posting is September 14, 2024.

The pay range for this position is $51,800.00 - $74,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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Benefits

Hours and flexibility

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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