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Call Center Forecasting Capacity Planning Analyst Jobs

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WFM Capacity & Analytics Planner

Las Vegas, NV · On-site

$98K - $121K/yr

Facilitate stakeholder meetings on forecasting, capacity planning, and AI adoption progress as ... Demonstrated ability to adopt and operationalize AI tools in a WFM or contact center context ...

Gusto, Inc.

WFM Capacity & Analytics Planner

Denver, CO · On-site +1

$98K - $121K/yr

Facilitate stakeholder meetings on forecasting, capacity planning, and AI adoption progress as ... Demonstrated ability to adopt and operationalize AI tools in a WFM or contact center context ...

Healthfirst

NY · On-site

Working experience in forecasting, workforce management (WFM), capacity planning, or data analytics * Working experience supporting or owning forecasting processes in a contact center or operations ...

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How much do call center forecasting capacity planning analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call center forecasting capacity planning analyst in the United States is $31.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $38.46 per hour, depending on experience, location, and employer.

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For Call Center Forecasting Capacity Planning Analyst jobs, the most frequently searched job titles are:

Infographic showing various Call Center Forecasting Capacity Planning Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $65,000 per year, or $31.2 per hour.

Capacity Planning Analyst

Summerville, SC • On-site

Gerber Childrenswear LLC
51 - 200 employees
Learn more about Gerber Childrenswear LLCexternal

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Re-posted 23 days ago

Job description

Capacity Planning Analyst – Gerber Childrenswear, LLC Position Summary

The Capacity Planning Analyst is responsible for analyzing projected demand, inventory, throughput and overall capacity across all departments within the distribution center to ensure efficient workflow, productivity, and service performance. This role partners closely with Operations, Inventory Control, Transportation, and Leadership teams to forecast workload demands, optimize staffing plans, and support continuous improvement initiatives across the warehouse operation.

The analyst uses data‑driven decision‑making to balance customer demand, labor utilization, throughput, and operational efficiency while maintaining safety and quality standards.

Functions of the Job
  • Develop daily, weekly and seasonal warehouse throughput requirements based on projected inbound and outbound demands.
  • Develop weekly and seasonal storage requirements versus capacity across both active and reserve locations within the warehouse.
  • Plan warehouse slotting for all programs well in advance of goods arriving to the warehouse to allow for efficient warehouse throughput.
  • Identify operational bottlenecks and recommend solutions to improve efficiency.
  • Generate operational reports and dashboards related to productivity, labor utilization, service levels, and capacity metrics.
  • Track KPIs including Units processed per hour, Labor productivity, Dock turnaround time, Overtime utilization, Storage utilization, Order throughput.
  • Collaborate with Operations Managers and Supervisors to align staffing with workload demands.
  • Create inventory flow and space utilization plans for unique programs.
  • Monitor system‑generated workload forecasts and adjust plans as needed.
  • Ensure planning practices support OSHA compliance and safe operational workflows.
Marginal Functions

None identified.

Physical/Visual Activities or Demands
  1. While performing the duties of this job, the employee is regularly required to sit, talk, and hear.
Position Qualification Requirements Education/Experience
  • Bachelor’s degree in Supply Chain, Logistics, Business Analytics, Industrial Engineering, or related field preferred.
  • 2–5 years of experience in distribution center operations, labor planning, logistics analysis, or supply chain analytics preferred.
  • Experience in retail, apparel, or consumer goods distribution preferred.
Skills and Abilities
  • Strong analytical and problem‑solving skills.
  • Advanced Excel skills required (Pivot Tables, VLOOKUP/XLOOKUP, formulas, data analysis).
  • Experience with Warehouse Management Systems (WMS) preferred.
  • Knowledge of labor management systems and forecasting tools preferred.
  • Strong communication and presentation skills.
  • Ability to manage multiple priorities in a fast‑paced environment.
  • Detail‑oriented with strong organizational skills.
Machines, Tools, Equipment and Work Aids
  • Computer knowledge – proficient in current office applications.
License(s) / Certification(s) Required

None Required

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job‑related instructions and to perform other job‑related duties as requested, subject to all applicable state and federal laws.

Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

"Commonly associated" is not intended to mean always or only. There are different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate.

All activities, demands, conditions and requirements are linked to essential job functions unless marked with an asterisk which denotes linkage only to marginal function(s).

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