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Call Center Evaluator Jobs (NOW HIRING)

Rose International

Call Center Specialist

Winterville, NC · On-site

$15 - $19/hr

Call Center Specialist Our client is seeking a Call Center Specialist to collect delinquent ... Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness ...

BCI Acrylic Inc.

Call Center Manager

Surprise, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson AZ APEX Windows ... Experience listening to and evaluating calls for quality and effectiveness * The ability to ...

New

BCI Acrylic Inc.

Call Center Manager

Avondale, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson, AZ APEX Windows ... Experience listening to and evaluating calls for quality and effectiveness * The ability to ...

New

BCI Acrylic Inc.

Call Center Manager

Glendale, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson, AZ APEX Windows ... Experience listening to and evaluating calls for quality and effectiveness * The ability to ...

New

BCI Acrylic Inc.

Call Center Manager

Tempe, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson AZ APEX Windows ... Experience listening to and evaluating calls for quality and effectiveness * The ability to ...

New

BCI Acrylic Inc.

Call Center Manager

Tolleson, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives APEX Windows & Bath is looking for ... Experience listening to and evaluating calls for quality and effectiveness * The ability to ...

New

BCI Acrylic Inc.

Call Center Manager

Chandler, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson AZ APEX Windows ... Experience listening to and evaluating calls for quality and effectiveness * The ability to ...

New

BCI Acrylic Inc.

Call Center Manager

Phoenix, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson AZ APEX Windows ... Experience listening to and evaluating calls for quality and effectiveness * The ability to ...

New

Central State Credit Union

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

Coaching the team via call monitoring and observations. * Assist in staff evaluation for annual reviews with documented feedback. * Ensure the call center meets all compliance and regulatory BSA ...

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Call Center Evaluator information

See salary details

$29.5K

$65.5K

$106.5K

How much do call center evaluator jobs pay per year?

As of Sep 14, 2026, the average yearly pay for call center evaluator in the United States is $65,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $79,500.00 per year, depending on experience, location, and employer.

What is a call center evaluator?

Call Center Evaluators are professionals who assess the performance and quality of service provided by call center agents. They listen to recorded or live calls and use established criteria to rate communication skills, adherence to protocols, problem-solving abilities, and customer satisfaction. Their feedback helps improve agent training, customer experience, and overall call center operations. Evaluators play a crucial role in maintaining high service standards and identifying areas for improvement.

What are the key skills and qualifications needed to thrive as a call center evaluator?

To thrive as a Call Center Evaluator, you need strong analytical abilities, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools is typically required, along with relevant certifications like Six Sigma or COPC. Excellent communication, impartiality, and problem-solving skills help evaluators provide constructive feedback and foster improvement. These skills ensure accurate performance assessments, drive quality standards, and enhance overall customer satisfaction in call center operations.

What are some common challenges faced by call center evaluators, and how can they be managed effectively?

Call Center Evaluators often encounter challenges such as maintaining objectivity when assessing agent performance, managing large volumes of call recordings, and keeping up with evolving quality standards. To address these, evaluators benefit from using structured evaluation rubrics, leveraging call monitoring software, and participating in regular calibration sessions with team leads and trainers. Open communication with agents and ongoing professional development help ensure evaluations are fair, consistent, and aligned with organizational goals.

What is the difference between Call Center Evaluator vs Customer Service Representative?

AspectCall Center Evaluator
Primary RoleAssess and monitor call quality, provide feedback, ensure compliance
Required SkillsCommunication skills, attention to detail, analytical skills
Work EnvironmentCall centers, quality assurance departments
CertificationsCustomer service or quality assurance certifications often preferred

While a Call Center Evaluator focuses on assessing call quality and compliance, a Customer Service Representative handles direct customer interactions. Both roles may require similar communication skills and work in call centers, but evaluators primarily monitor and improve service quality, whereas representatives provide customer support.

Can I work in a call center evaluator without experience?

Call center evaluator positions often do not require prior experience, as training is typically provided to teach evaluation standards and customer service protocols. Strong communication skills and attention to detail are important, and some employers may prefer candidates with basic computer skills or familiarity with call center environments.

What cities are hiring for Call Center Evaluator jobs?

Cities with the most Call Center Evaluator job openings:

What are popular job titles related to Call Center Evaluator jobs?

For Call Center Evaluator jobs, the most frequently searched job titles are:

Call Center Evaluator jobs near you
Infographic showing various Call Center Evaluator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $65,471 per year, or $31.5 per hour.

Call Center Manager

Gurnee, IL • On-site

Abbott Laboratories Employees Credit Union
Investment Management and Consulting Services • 51 - 200 employees
Learn more about Abbott Laboratories Employees Credit Unionexternal

$63K - $105K/yr

Other

Re-posted 15 days ago

Job description

Salary Range: $63,443.33 To $105,738.89 Annually

SUMMARY:

The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is accountable for the overall member experience, operational performance, employee development, and achievement of departmental service and sales objectives.

ESSENTIAL FUNCTIONS:
  • Provide leadership, coaching, and development for employees through regular one-on-one meetings, performance evaluations, feedback, and professional development planning.
  • Own departmental service, quality, productivity, and sales metrics, using data and performance trends to drive continuous improvement.
  • Model and reinforce the credit union's service quality standards while partnering with the Service Quality Analyst to deliver exceptional member experiences.
  • Work closely with the Vice President of Virtual Services to support strategic initiatives, budgeting, operational planning, and process improvement efforts.
  • Ensure appropriate staffing, scheduling, and workforce management to consistently meet member service expectations.
  • Build strong partnerships across departments to improve operational efficiency and create seamless member experiences.
  • Serve as the primary operational contact for key call center vendors by managing vendor relationships, monitoring service levels, resolving issues, evaluating performance, and ensuring vendor partnerships support organizational goals and an exceptional member experience.
  • Ensure compliance with all applicable regulations, policies, procedures, and credit union standards.
  • Ownership of call center policies, procedures, training resources, and monthly reporting.
  • Research and resolves escalated member inquiries and complaints.
  • Other duties as may be assigned
QUALIFICATIONS:
  • Education Required: High School Diploma or equivalent (GED)
  • Education Preferred: Bachelor's degree in Business Administration or related field
  • Experience Required: Three (3) years of call center experience in a financial institution and three (3) years of management experience
  • Experience Preferred: Five (5) years of management experience

The base pay for this position is $63,445.33 to $105,738.89 annually. In specific locations, the pay range may vary from the range posted.

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