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Call Center Director Jobs in Spring Hill, FL (NOW HIRING)

KINDERCARE

Center Director

Wesley Chapel, FL · On-site

$41K - $57K/yr

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

KINDERCARE

Center Director

Tampa, FL · On-site

$44K - $61K/yr

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

PostcardMania

Call Center Representative

Clearwater, FL · On-site

$15/hr

Join Our Team as a Call Center Representative! Are you interested in joining one of Tampa Bay's Top Workplaces (for 13 years running!) that provides on-the-job training and a fun, high-energy ...

TecTammina

Call Center Manager

Tampa, FL

Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working ...

KG Call Center

Trainer (Limited Service)

Tampa, FL

Do you have call center experience? Do you want to help employees reach their full potential? If so ... please direct your inquiries to our Talent Acquisition team at recruiting@kenific-c2.com or by ...

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Call Center Director information

See Spring Hill, FL salary details

$37.3K

$87.4K

$135.7K

How much do call center director jobs pay per year?

As of Aug 30, 2026, the average yearly pay for call center director in Spring Hill, FL is $87,394.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $101,800.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
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Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Spring Hill, FL as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $87,394 per year, or $42 per hour.

Center Director

New Port Richey, FL • On-site

Trinity Specialty Holding LLC
See more jobs at Trinity Specialty Holding LLCexternal

Full-time

Medical, PTO

Re-posted yesterday

Job description

Trinity Operational ambulatory surgery center located in New Port Richey FL has a career opportunity for a Center Director. 

Responsibilities of the position include but are not limited to the following:

  • Directs, monitors, and evaluates all activities of the center to ensure professional medical care for each patient
  • Prepares, controls, and evaluates the operating budget; monitors financial performance of the facility
  • Develop, direct, evaluate, and administer financial, administrative, and personnel policy, procedures, and standards of conduct as defined by facility purview
  • Quality Improvement, Risk Management, Infection Control, and delegates responsibilities to appropriate personnel
  • Oversees and reviews all center purchases; maintains appropriate inventory levels
  • Maintains accurate financial and accounting records
  • Evaluates the efficient utilization of all resources
  • Manages the collections of accounts receivable for the facility
  • Monitors and reviews appropriate scheduling and staffing activities of patients, physicians, and personnel to ensure quality of services and cost effectiveness
  • Facilitates communication and supports employee and medical staff relationships
  • Provides direction for employee training and motivation
  • Develops and monitors guidelines and standards to assure compliance with state requirements, Medicare approval and federal regulations (OSHA, CLIA, etc)
  • Oversees the activities of selection, supervision, and evaluation of personnel
  • Under the direction of the Board of Managers, maintains contact with facility attorney, accountant, and other consultants/contractors to assure all center activities are consistent with legal and ethical requirements
  • Provides a safe environment for patients, visitors, physicians, and personnel by supervising janitorial services and implementing preventive maintenance programs
  • Negotiates managed care contracts in conjunction with Medical Director
  • Monitors patient and surgeon satisfaction in conjunction with Medical Director
  • Plans, monitors, and reviews all service expansion activities in conjunction with Medical Director
  • Represents the center with the general public
  • Supervises special financial arrangements for patients including deferred payment and third-party payment plans
  • Monitors and advises the Board of Managers and Medical Director of market trends impacting the clinical and financial performance of the facility
  • Performs additional administrative duties as designated by the Board of Managers and Medical Director.

What we want to see from you:

  • Associate RN Degree required, BSN desired.  Advanced degree (MBA/MHA/MSN) is a plus.   A minimum of 3 years' experience in healthcare; 3 years of leadership experience is required. 
  • The successful candidate must have the ability to work independently as well as function within a team.
  • Must have experience and proven ability to analyze reports, determine priorities, and plan strategies. 

  • License/Certification:

    • FL RN License (Required)

What we offer:

This is a full-time position, in our Cardiology based Center Monday through Friday. There is no call, no weekends, PTO plan and 7 major holidays off. We heavily prefer candidates with experience in ASC, outpatient, surgical site and/ or multi-site healthcare settings. We offer a full benefit package. The compensation range is $95K to $120K with merit-based bonuses. Salary is related to years of pertinent experience, education, certification and job fit. 

If you are looking to join a team with a collaborative culture that will allow you to use your clinical and operational skills and traits, apply today and let's talk about it!

American Vascular Associates and its affiliated Centers are equal opportunity employers, and we encourage applications from individuals of all backgrounds and experiences. We celebrate diversity and are committed to creating an inclusive environment for all employees.