ZipRecruiter

Log In

1

Call Center Director Jobs in Perry Hall, MD (NOW HIRING)

Sylvan Learning Center

Center Director

Catonsville, MD · On-site

$50K - $55K/yr

Sylvan Learning - Center Director Join the Sylvan Learning team, where education is everything, learning is personal, great teachers inspire, technology accelerates, and results are achieved. Sylvan ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

AbsoluteCare

Call Center Supervisor - 3075

Baltimore, MD · On-site +1

Direct reports Member Access Coordinators / Call Center Support Specialists and Team Leads (as assigned). Company Description: Why Work at AbsoluteCare? At AbsoluteCare, we serve the most vulnerable ...

next page

Showing results 1-20

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Perry Hall, MD

Call Center Director information

See Perry Hall, MD salary details

$42K

$98.4K

$152.8K

How much do call center director jobs pay per year?

As of Sep 1, 2026, the average yearly pay for call center director in Perry Hall, MD is $98,363.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,600.00 and $114,600.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Perry Hall, MD?

The most popular types of Call Center jobs in Perry Hall, MD are:

What job categories do people searching Call Center Director jobs in Perry Hall, MD look for?

The top searched job categories for Call Center Director jobs in Perry Hall, MD are:

What cities near Perry Hall, MD are hiring for Call Center Director jobs?

Cities near Perry Hall, MD with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Perry Hall, MD as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $98,363 per year, or $47.3 per hour.

Center Director

Catonsville, MD • On-site

Sylvan Learning Center
See more jobs at Sylvan Learning Centerexternal

$50K - $55K/yr

Full-time

Medical, Dental, PTO

Posted 25 days ago

Job description

Sylvan Learning - Center Director

Join the Sylvan Learning team, where education is everything, learning is personal, great teachers inspire, technology accelerates, and results are achieved. Sylvan Learning is a globally recognized education franchise. Sylvan Learning provides personalized academic tutoring for students from kindergarten through 12th grade to help students get ahead or simply get caught up. 

SALARY

  • $50,000 -$55,000

BENEFITS

Health Insurance

Dental Insurance

Sylvan Tuition Incentives

Up to 100 hours of PTO per year (start date dependent)

WE ARE LOOKING FOR SOMEONE WHO:

·  Driven and motivated by setting goals and achieving these goals for overall sales and enrollment growth

·  Has a passion for education and a deep understanding of the importance of academic success.

·  Thrives in a fast-paced environment and is comfortable wearing many hats.

·  Is a natural relationship builder and has a passion for making, setting, and achieving goals.

·  Possesses exceptional communication and interpersonal skills to build strong relationships with parents, students, colleagues, and the local community.

·  Is committed to continuously improving performance metrics to ensure center and revenue growth as well as students’ educational growth.

At Sylvan Learning, we value creativity, passion, and a growth mindset. We offer a supportive and dynamic work environment where you can be yourself, challenge yourself, and make a real impact.

JOB DESCRIPTION-CENTER DIRECTOR

  • The CD drives the business and business growth of the local center
  • The CD assesses and observes students, followed by meeting with the parents to deliver results and observations along with setting goals and plans for success.
  • The Center Director keeps the Center running smoothly by managing essential operational activities, such as teacher payroll, customer billing, account maintenance and monitoring, teacher scheduling and labor management.
  • The CD is the friendly face of Sylvan, providing top-notch customer service and ensures all phone calls and walk-ins are answered promptly during business hours.
  • The CD will work closely with the Director of Student Advancement to ensure that our instruction is top-notch.
  • The CD assesses and observes students, followed by meeting with the parents to deliver results and observations along with setting goals and plans for success.
  • The CD meets with parents to discuss enrollment options & opportunities, as well as ongoing support.
  • The CD consistently maintains the KPI system of expectations in sales and operations.

SKILLS/REQUIREMENTS

  • Thrives in a fast-paced environment and is comfortable wearing many hats.
  • A natural relationship builder, with parents, students, colleagues and local community.
  • Driven to make, set and achieve goals.
  • Exceptional communication & interpersonal skills.     
  • Can define your \win\ – we need someone that is hungry, and no, we don't mean for pizza! 
  • Multitask like it is going out of style- we do work with kids after all!       
  • Know how to control and manage your time
  • Must love working with people and find kids fun! –Need we say more?   
  • Can handle a group text- Communication is key!        
  • You’re a leader who pulls not pushes.    
  • Believes in the power of Radical Honesty.      
  • Can embrace the phrase— “it always works out”- because it always works out.       
  • Loves to learn and values feedback as an opportunity to grow.
  • Believes education is valuable and important!
  • Know about Simon Sinek--or at least watched his Ted Talk before deciding to apply.
  • Bachelor’s degree
  • A passion for education and academic success.

Choosing Sylvan is about getting results and setting your child up for long-term success. At Sylvan, we’re focused on building academic confidence, igniting intellectual curiosity and inspiring a love for learning — all of which make a big impact in school and in life. For 40 years, we’ve helped millions of students achieve new levels of academic success.