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Call Center Director Jobs in Addison, TX (NOW HIRING)

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation's leading ...

The Learning Experience - Frisco

Center Director

Frisco, TX · On-site

$36K - $60K/yr

  • Dental

  • Vision

  • PTO

Center Directors at influence the growth and development of both children and teachers. They create an environment of collaboration and community, encouraging everyone to thrive. Daily ...

Andrea Parent Account

Center Director

Fort Worth, TX · On-site

$48K - $52K/mo

  • Medical

  • PTO

Center Director Sylvan Learning Center $48,000-$52,000 Base Salary + Monthly Performance Bonuses Expected First-Year Compensation: $55,000-$65,000+ Lead a Team. Change Lives. Build a Career. Sylvan ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Direct Hire Pay: $75,000-$90,000 annually + monthly performance bonus opportunity Work Schedule ... The Call Center Manager will oversee the day-to-day operations of an inbound contact center while ...

Andrea Parent Account

Center Director

Fort Worth, TX

$48K - $52K/mo

  • Medical

  • PTO

Center Director Sylvan Learning Center $48,000-$52,000 Base Salary + Monthly Performance Bonuses Expected First-Year Compensation: $55,000-$65,000+ Lead a Team. Change Lives. Build a Career. Sylvan ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$7.25 - $14/hr

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...

Andrea Parent Account

Center Director

Fort Worth, TX · On-site

$48K - $52K/mo

  • Medical

  • PTO

Center Director Sylvan Learning Center $48,000-$52,000 Base Salary + Monthly Performance Bonuses Expected First-Year Compensation: $55,000-$65,000+ Lead a Team. Change Lives. Build a Career. Sylvan ...

InfoCision - Work at Home

Call Center Representative

Dallas, TX · Remote

$10 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Looking for a remote job that offers flexibility, weekly pay, and a supportive team? We're expanding and hiring enthusiastic Remote Call Center Representatives to assist customers for a variety of ...

C2 EDUCATIONAL SYSTEMS INC

Center Director

Coppell, TX · On-site

$55K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Contribute to the overall success of C2 Education by collaborating with other center directors and regional management. * Perform other related duties as assigned. Schedule: * Sessions are conducted ...

C2 EDUCATIONAL SYSTEMS INC

Center Director

Coppell, TX

$43K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Contribute to the overall success of C2 Education by collaborating with other center directors and regional management. * Perform other related duties as assigned. Schedule: * Sessions are conducted ...

The Learning Experience

Center Director

Frisco, TX · On-site

$36K - $60K/yr

  • Dental

  • Vision

  • PTO

Daily responsibilities for Center Directors: PEOPLE LEADERSHIP * Identifies, schedules and interviews teacher candidates; Builds networks of external future talent * Conducts classroom observations ...

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Showing results 21-40

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Addison, TX

Call Center Director information

See Addison, TX salary details

$42.6K

$99.7K

$154.9K

How much do call center director jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center director in Addison, TX is $99,720.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,700.00 and $116,200.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Addison, TX?

The most popular types of Call Center jobs in Addison, TX are:

What job categories do people searching Call Center Director jobs in Addison, TX look for?

The top searched job categories for Call Center Director jobs in Addison, TX are:

What cities near Addison, TX are hiring for Call Center Director jobs?

Cities near Addison, TX with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Addison, TX as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $99,720 per year, or $47.9 per hour.

Call Center Representative

Serenity Mental Health Centers

Fort Worth, TX • On-site

$19.50/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

Call Center Representative – Customer Support

Location: Fort Worth, TX
Employment Type: Full-Time (Part-Time available after training)
Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months

Overview

Join a high-volume inbound call center where your communication skills and professionalism drive results.

In this role, you’ll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key.

No industry-specific experience required — paid training provided.

What You’ll Do

  • Handle a high volume of inbound calls from prospective and existing customers
  • Schedule appointments and manage calendars with accuracy and efficiency
  • Follow structured scripts and workflows while adapting naturally to conversations
  • Guide hesitant callers using professional, solutions-focused communication
  • Convert inbound inquiries into scheduled appointments
  • Verify customer information and enter data accurately into a CRM system
  • Respond to questions and resolve concerns in a calm, professional manner
  • Escalate complex situations appropriately while maintaining a positive experience
  • Collaborate with internal teams to ensure smooth handoffs and follow-through

What This Role Feels Like

  • Fast-paced call center environment with consistent call volume throughout the day
  • Structured workflows with clear expectations and performance metrics
  • A role where how you communicate matters just as much as what you do
  • High standards for professionalism, accuracy, and customer experience

What We’re Looking For

  • High school diploma or GED
  • Experience in a customer service or call center environment preferred
  • Comfortable handling high call volume and working on the phone throughout the day
  • Strong verbal and written communication skills
  • Ability to stay calm, organized, and professional under pressure
  • Basic computer skills and experience with data entry and systems (CRM experience a plus)

Preferred Background

  • Call center or inbound sales/support experience
  • Hospitality, retail, or other high-touch customer service roles
  • Experience working in metrics-driven or performance-based environments

About You

You’ve worked in environments where customer interactions moved quickly and quality still mattered. You’re comfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.

You take pride in clear communication, accuracy, and delivering a strong customer experience every time.

Training & Schedule

  • Paid training required: 4 consecutive weeks, 40 hours per week
  • After training, flexible scheduling with full-time or part-time options available

Compensation & Benefits

  • Starting at $16.50/hour with growth to $19.50/hour within 6 months
  • $1.00/hour bilingual differential (Spanish/English)
  • Health, dental, and vision coverage (majority employer-paid)
  • 401(k) retirement plan
  • Paid time off: 10 days (15 after first year) + 10 paid holidays
  • Flexible scheduling options

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.