ZipRecruiter

Log In

1

Call Center Director Jobs in Addison, TX (NOW HIRING)

The Learning Experience

Center Director

Frisco, TX

$44K - $60K/yr

Center Directors at influence the growth and development of both children and teachers. They create an environment of collaboration and community, encouraging everyone to thrive. Daily ...

Smith Clinesmith

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

Our firm is hiring a Call Center Representative to be the first point of contact for individuals and families reaching out to our firm regarding potential nursing home abuse and neglect cases.

New

Andrea Parent Account

Center Director

Fort Worth, TX · On-site

$48K - $52K/mo

Center Director Sylvan Learning Center $48,000-$52,000 Base Salary + Monthly Performance Bonuses Expected First-Year Compensation: $55,000-$65,000+ Lead a Team. Change Lives. Build a Career. Sylvan ...

Andrea Parent Account

Center Director

Fort Worth, TX · On-site

$48K - $52K/mo

Center Director Sylvan Learning Center $48,000-$52,000 Base Salary + Monthly Performance Bonuses Expected First-Year Compensation: $55,000-$65,000+ Lead a Team. Change Lives. Build a Career. Sylvan ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Direct Hire Pay: $75,000-$90,000 annually + monthly performance bonus opportunity Work Schedule ... The Call Center Manager will oversee the day-to-day operations of an inbound contact center while ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$7.25 - $14/hr

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...

MCI Careers

Call Center Representative

Farmers Branch, TX · On-site

$15.50 - $19.25/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...

Andrea Parent Account

Center Director

Fort Worth, TX · On-site

$48K - $52K/mo

Center Director Sylvan Learning Center $48,000-$52,000 Base Salary + Monthly Performance Bonuses Expected First-Year Compensation: $55,000-$65,000+ Lead a Team. Change Lives. Build a Career. Sylvan ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...

C2 EDUCATIONAL SYSTEMS INC

Center Director

Coppell, TX · On-site

$58K - $62K/yr

Contribute to the overall success of C2 Education by collaborating with other center directors and regional management. * Perform other related duties as assigned. Schedule: * Sessions are conducted ...

C2 EDUCATIONAL SYSTEMS INC

Center Director

Coppell, TX · On-site

$43K - $60K/yr

Contribute to the overall success of C2 Education by collaborating with other center directors and regional management. * Perform other related duties as assigned. Schedule: * Sessions are conducted ...

The Learning Experience

Center Director

Frisco, TX · On-site

$36K - $60K/yr

Daily responsibilities for Center Directors: PEOPLE LEADERSHIP * Identifies, schedules and interviews teacher candidates; Builds networks of external future talent * Conducts classroom observations ...

previous pagenext page

Showing results 21-40

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Addison, TX

Call Center Director information

See Addison, TX salary details

$42.6K

$99.7K

$154.9K

How much do call center director jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center director in Addison, TX is $99,720.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,700.00 and $116,200.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Addison, TX?

The most popular types of Call Center jobs in Addison, TX are:

What are popular job titles related to Call Center Director jobs in Addison, TX?

For Call Center Director jobs in Addison, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Addison, TX look for?

The top searched job categories for Call Center Director jobs in Addison, TX are:

What cities near Addison, TX are hiring for Call Center Director jobs?

Cities near Addison, TX with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Addison, TX as of August 2026, with employment types broken down into 2% As Needed, 84% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $99,720 per year, or $47.9 per hour.

Call Center Manager

Serenity Mental Health Centers

Fort Worth, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. 

If you've ever thought about a career in healthcare but didn't know where to start - this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. 

No Healthcare Experience? We've Got You. 

We're not hiring for medical know-how - we're hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you'll thrive here. Bring your people skills and drive - we'll teach you the rest. 

The Role:  Call Center Manager | Fort Worth, TX

As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions. 

What You'll Be Doing: 
  • Supervise and coach call center team to deliver top-tier patient service 
  • Improve call center metrics while ensuring quality patient interactions 
  • Monitor and analyze call center performance data to drive continuous improvement 
  • Create and maintain standard operating procedures for patient communication 
  • Lead training initiatives on healthcare regulations and company policies 
  • Collaborate with clinical teams to ensure seamless patient care coordination 
  • Manage schedules to ensure coverage across all time zones 
  • Handle escalated patient concerns with empathy and resolution focus 
  • Ensure HIPAA compliance and patient confidentiality in all interactions 
What You Need: 
  • 7+ years of call center management experience, healthcare setting strongly preferred 
  • Solid working knowledge of Workforce Management systems and practices 
  • Excellence in developing and motivating customer service teams 
  • Data-driven approach to performance management and process improvement 
  • Track  record of improving customer satisfaction metrics and team performance 
  • Crisis management experience and ability to handle sensitive situations 
  • Experience with healthcare scheduling systems and EMR platforms a plus 
  • Strong understanding of HIPAA regulations and healthcare compliance requirements 
Why You'll Love Working at Serenity: 
  • Competitive pay based on experience 
  • Luxe-level benefits: We cover 90% of medical, dental & vision 
  • 401(k) - because your future deserves self-care too 
  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge 
  • Employee Referral Program 
  • Opportunity for advancement and professional development 
Who We Are: 

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. 

Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here.This position is contingent on successfully completing a criminal background check and drug screen upon hire. 

Apply