Call Center Director Remote Jobs in Nebraska (NOW HIRING)

Your Responsibilities
This role requires balancing exceptional member service with accountability, performance goals, coaching, and consultative financial conversations.

• Sales & Relationship Building:Proactivelyidentifymember needs through meaningful conversations and recommend products and services that improve financial well-being on every call. Utilize Mountain America's AAA sales model (Assess, Advise, Assist) to create personalized solutions, deepen member relationships, achieve performance goals, and deliver exceptional member experiences.

• Communication:Build trust through clear, professional, and empathetic communication. Actively listen, ask thoughtful questions, explain complex information in an easy-to-understand manner, and create positive member experiences during every interaction.

• Compliance:Complies withall regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to their position.

What Success Looks Like

Successful candidates typicallydemonstrate:

• Ownership and accountability for performance results

• Comfortableworking toward quality, service, and sales goals

• Ability to build trust and long-term member relationships

• Openness to coaching and continuous improvement

• Adaptability in a fast-paced, changing environment

• A history of growth, increased responsibility, or strong individual performance

Please Note:We are only able to move forward with candidates whoresidein the following states:

• Utah

• Nevada

• Idaho

• Montana

• Arizona

SHIFT AVAILABLE:

Remote Work schedules aredeterminedbased on business needs and the current available are listed below:
Tuesday - Friday 11:30 am - 8:00 pm & Saturday 8:00 am - 4:30 pm

NOTE: All shifts are scheduled at Mountain Time, shifts will vary to your time zone (Example: If you are PacificTime,shifts are 1 hour behind; if you are Central Time shifts are 1 hour ahead etc.)

Training

• Virtual training schedule:Mon-Fri, 9am-5:30pm MST forthe first8 weeks; 4 weeks training and 4 weeks of POD.After training is completed, your assigned shift schedules will begin.

We are committed to taking care of all our employees

• Competitive Pay starting at $18.25, higher starting wage based on experience

• Competitive Sales Incentive program

• Position is remote (working from home)

• Built in career advancement: Agents are advanced to Agent II after five months upon meeting Agent Iproficiencystandards

• Consistent performance reviews with opportunities to increase compensation

• Excellent medical and dental benefits with minimal employee contribution

• Paid time off, volunteer time off, and paid holidays

• Matching 401K

• Tuitionassistance

• Professional development

Our Culture

What we do (our Mission) has been and continues to be driven by our unique, member-first culture.Why we do it (our Vision) is to help our members define and achieve their financial dreams.We offer a friendly, comfortable, and inclusive work environment, fun employee activities, and exciting events to ensure no day is dull.

Making a difference

Mountain America has a strong commitment to the communities where our members live, work and play, and this has been a hallmark of our organization throughout our 90-year history.Through the support of hundreds of non-profit organizations and significant financial literacy efforts in schools, MountainAmerica continually brings untold value into dozens of communities, positively affecting thousands of lives.

IMPORTANT INFORMATION

• High school diploma or GEDrequired.

• 6-12 months of customer service, sales, retail sales, or callcentersare preferred.

• Specific criteria must be met to work from home:Internet Download Speed 50 Megabytes and Upload Speed 10Megabytes,fiber, cable, or high-speed DSL internet service isrequiredfor your internet connection.Please note, dial up, satellite and fixed wireless internet service providers are not adequate to support work from home use.

• Must be able to connect directly via ethernet cable to main internet modem

• Must have a Home Office free of distractions, noise, with a closing door.

• Candidates who advance in the selection process maybe requiredto completejob-relatedassessments, including an evaluation of bilingual languageproficiency. All assessments are administered consistently and aredirectly relatedto the requirements of the position.

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