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Call Center Customer Service Jobs in Saskatchewan

Brandt

Contact Center Call Monitor

Regina, SK

Stay informed on customer service trends by reviewing call center data, branch feedback, and industry best practices. * Other duties as assigned. QUALIFICATIONS/REQUIREMENTS: * Possess strong ...

We An-Ser

Overnight Call Centre Specialist

Regina, SK · On-site

$17/hr

Full-Time Overnight Call Centre SpecialistWe An-Ser is looking for reliable and detail-focused ... corporate services. This is a fully in-office position. We are proud to foster a supportive ...

AFG Inc

CA$850/wk

... services, and customer experiences. Role Overview: We are welcoming participants from all ... No experience needed, including no previous call centre agent background. Just a willingness to ...

AFG Inc

CA$850/wk

... services, and customer experiences. Role Overview: We are welcoming participants from all ... No experience needed, including no previous call centre agent background. Just a willingness to ...

Brandt

Contact Center Manager

Regina, SK

... call center operations team and lead the delivery of exceptional product and service support to our customers and dealer locations. Reporting to the Director of Customer Contact, the successful ...

City of Martensville

Martensville Athletic Pavilion - Customer Service Representative:The City of Martensville has an ... Hours of work may be scheduled in advance, or on a call-in or short-notice basis.Typical shifts ...

U-Haul

Customer Service Representative

Saskatoon, SK · On-site

Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services.

Conexus Credit Union

CA$45K - CA$57K/yr

... call centre) in Lloydminster as a Member Contact Centre Representative 1 . As a first point of ... in a fast-paced customer service role * Strong technical aptitude with the ability to think ...

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Call Center Customer Service information

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How much do call center customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for call center customer service in Saskatchewan is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.55 per hour, depending on experience, location, and employer.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

Can I get a call center customer service job with no experience?

Yes, entry-level call center customer service jobs often do not require prior experience. Employers typically look for good communication skills, a positive attitude, and the ability to learn quickly; some positions may provide training. Having basic computer skills and a customer-focused mindset can improve your chances of securing such a role.

What does call center customer service do?

Call center customer service representatives handle customer inquiries, resolve issues, and provide information about products or services over phone, email, or chat. They use communication skills and may utilize customer management software to ensure efficient support and maintain customer satisfaction.

What are popular job titles related to Call Center Customer Service jobs in Saskatchewan?

For Call Center Customer Service jobs in Saskatchewan, the most frequently searched job titles are:

What job categories do people searching Call Center Customer Service jobs in Saskatchewan look for?

The top searched job categories for Call Center Customer Service jobs in Saskatchewan are:

Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Saskatchewan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,225 per year, or $16 per hour.

Contact Center Call Monitor

Regina, SK

Brandt
See more jobs at Brandtexternal

Full-time

Re-posted 16 days ago

Job description

Brandt is currently seeking a Quality Assessment Representative for our Regina Location. The Quality Assessment Representative is responsible for monitoring and assessing call quality to support customer experience goals within the Contact Center.  This role provides actionable feedback, supports issue resolution, and drives continuous improvement initiatives. 

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:  

  • Deliver contact center experience goals by observing and assessing parts and reception calls to ensure high service standards. 
  • Conduct regular and ad hoc call audits to identify best practices and improvement areas, driving consistent service quality. 
  • Achieve monthly quality assessment targets for call monitoring and customer experience metrics. 
  • Provide timely, constructive feedback to representatives and leadership to support performance improvement and customer satisfaction. 
  • Recommend corrective actions based on call evaluations and trends to improve representative effectiveness and consistency. 
  • Take ownership of customer opportunities to ensure issues are addressed promptly and thoroughly. 
  • Assist in resolving escalations and complaints from customers and branches, supporting frontline teams as needed. 
  • Demonstrate adaptability and flexibility by performing additional tasks within the Customer Support Center to meet business needs. 
  • Drive continuous improvement initiatives by identifying process gaps and recommending enhancements to the customer experience. 
  • Conduct research and analysis of customer interactions to accelerate positive outcomes and streamline service delivery. 
  • Stay informed on customer service trends by reviewing call center data, branch feedback, and industry best practices. 
  • Other duties as assigned. 

QUALIFICATIONS/REQUIREMENTS: 

  • Possess strong communication skills to convey information clearly with executive leadership and colleagues. 
  • Previous experience supporting customer service quality initiatives. 
  • Ability to compose clear, professional correspondence including memos, letters, and emails. 
  • Strong organizational skills with the ability to manage multiple tasks and projects effectively, meeting deadlines in a fast-paced environment. 
  • Strong attention to detail to ensure accuracy and consistency.
  • Proficient in Microsoft Office. 
  • Bilingual (English and French) considered an asset. 

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