ZipRecruiter

Log In

1

Call Center Customer Service Rep Jobs in Jackson, MS

InfoCision - Work at Home

Call Center Representative

Jackson, MS · Remote

$9 - $13/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Call Center Representatives to assist customers for a variety of exciting client programs. Every ... Deliver friendly, professional customer service. * Follow client guidelines and call procedures.

MDS Communications

Call Center Representative

Jackson, MS · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Representative

Jackson, MS · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Sharecare

Lead Customer Service Rep

Jackson, MS · On-site

Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

next page

Showing results 1-20

All JobsCall Center Customer Service Rep JobsCall Center Customer Service Rep Jobs in Jackson, MS

Call Center Customer Service Rep information

See Jackson, MS salary details

$9

$15

$23

How much do call center customer service rep jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call center customer service rep in Jackson, MS is $15.73, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center customer service rep?

To thrive as a Call Center Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Patience, active listening, and resilience are standout soft skills for managing customer interactions and resolving issues effectively. These skills are vital for providing efficient service, ensuring customer satisfaction, and maintaining a positive company reputation.

What is the difference between Call Center Customer Service Rep vs Customer Support Specialist?

AspectCall Center Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline, email, chat, sometimes calls
Industry UsageCustomer service, telecommunications, retailTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

The main difference is that Call Center Customer Service Reps primarily handle inbound or outbound calls in a call center setting, focusing on general customer inquiries. Customer Support Specialists often provide technical or product-specific support through various channels like email or chat, sometimes involving more specialized knowledge. Both roles require strong communication skills but differ in work environment and scope of support.

What does a call center customer service rep do?

A Call Center Customer Service Rep is responsible for handling incoming and outgoing customer calls for a company. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. These representatives use communication and problem-solving skills to ensure customer satisfaction and often document interactions in company systems. They may also follow up on customer requests and escalate complex issues to supervisors as needed.

What are some common challenges faced by call center customer service reps and how can they be managed?

Call Center Customer Service Reps often encounter high call volumes, handling difficult customers, and maintaining quality service under time pressure. Successfully managing these challenges involves developing effective communication skills, practicing patience, and utilizing available resources such as scripts or escalation protocols. Many call centers also offer regular training sessions and support from supervisors to help representatives improve their problem-solving abilities and resilience. Building strong teamwork and using stress-relief techniques can further contribute to a positive and productive work environment.

What are popular job titles related to Call Center Customer Service Rep jobs in Jackson, MS?

For Call Center Customer Service Rep jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Call Center Customer Service Rep jobs in Jackson, MS look for?

The top searched job categories for Call Center Customer Service Rep jobs in Jackson, MS are:

Call Center Customer Service Rep jobs near you
Infographic showing various Call Center Customer Service Rep job openings in Jackson, MS as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,720 per year, or $15.7 per hour.

Call Center Representative

InfoCision - Work at Home

Jackson, MS • Remote

$9 - $13/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

71st of 71 rated call and contact centers

Job description

Ready to Build a Career from Home?

Looking for a remote job that offers flexibility, weekly pay, and a supportive team? We're expanding and hiring enthusiastic Remote Call Center Representatives to assist customers for a variety of exciting client programs.

Every day is different. You'll answer inbound calls, make outbound calls, help solve customer concerns, and create positive experiences—all from the comfort of your home.

Why You'll Love Working with Us

  • Work 100% remotely
  • Paid training provided
  • Weekly pay
  • Access part of your earned wages before payday
  • Flexible scheduling with day, evening, and shifts available until 2:00 AM EST
  • Employee recognition and rewards
  • Opportunities for advancement as we continue to grow
  • Friendly, supportive leadership and coaching

What You'll Be Doing

  • Handle inbound and outbound customer calls.
  • Deliver friendly, professional customer service.
  • Follow client guidelines and call procedures.
  • Enter accurate information into company systems.
  • Resolve customer questions and concerns.
  • Meet quality and performance standards.

We're Looking for People Who

  • Enjoy talking with people and helping others.
  • Communicate clearly and professionally.
  • Are dependable and self-motivated.
  • Can work independently in a remote environment.
  • Can comfortably navigate a computer while speaking with customers.

Remote Work Requirements- Candidates must provide their own:

  • Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection. 
  • A quiet, distraction-free workspace

Whether you're an experienced call center professional or looking for your next work-from-home opportunity, we'd love to meet you.

Apply today and discover why our team enjoys the flexibility, support, and opportunities that come with working remotely.

Company Description

As a leading provider of call center solutions, InfoCision specializes in political, Christian and nonprofit fundraising, sales and customer care. We focus on quality assurance and regulatory compliance and pride ourselves on providing every client with the highest possible return on investment. Since 1982, we have provided the highest quality inbound and outbound tele services to some of the world's leading organizations.

What InfoCision employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply