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Call Center Collections Manager Jobs in Nevada (NOW HIRING)

Virgin Hotels

Call Center Agent - PT

Las Vegas, NV · On-site

$14.50 - $19/hr

The Call Center Agent will be responsible for logging and distributing hotel guests, hotel ... This role will work closely with Room Reservations Manager to: * Receive internal and external ...

Sunbit

Bilingual Collections Associate I

Las Vegas, NV · On-site

$22/hr

Prior Call Center experience (both B2B and B2C experience is a plus) * Good listening skills ... Patience and stress management * Problem-solving and critical thinking skills * Friendly and ...

Sunbit

Bilingual Collections Associate I

Las Vegas, NV · On-site

$22/hr

Prior Call Center experience (both B2B and B2C experience is a plus) * Good listening skills ... Patience and stress management * Problem-solving and critical thinking skills * Friendly and ...

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Call Center Collections Manager information

What does a call center collections manager do?

A Call Center Collections Manager oversees the team responsible for contacting customers with overdue accounts to recover outstanding debts. They set collection targets, monitor staff performance, ensure compliance with legal and company policies, and implement strategies to improve collection rates. Additionally, they handle escalated issues, train staff, and analyze data to optimize processes. Their role is crucial in maintaining the financial health of the organization while also ensuring respectful and effective customer communication.

What are the key skills and qualifications needed to thrive as a call center collections manager?

To thrive as a Call Center Collections Manager, you need expertise in debt collection practices, leadership abilities, and a solid understanding of relevant regulations, often supported by a degree in business or finance. Familiarity with CRM systems, collections software, and compliance tools such as FDCPA guidelines is typically required. Strong communication, conflict resolution, and motivational skills help foster high-performing teams and positive client interactions. These skills are essential for ensuring regulatory compliance, maximizing recoveries, and maintaining a productive, ethical workplace.

What are some common challenges faced by call center collections managers, and how can they be addressed?

Call Center Collections Managers often encounter challenges such as maintaining high team morale while achieving collection targets, dealing with difficult or distressed customers, and ensuring compliance with regulations. To address these, managers typically focus on regular training, clear communication of goals, and fostering a supportive team environment. They also implement performance metrics and feedback systems to monitor progress and provide coaching, while encouraging collaboration between agents to share successful strategies.

What is the difference between Call Center Collections Manager vs Call Center Collections Specialist?

AspectCall Center Collections ManagerCall Center Collections Specialist
CredentialsTypically requires experience in collections, customer service, and sometimes supervisory certificationsUsually requires basic collections or customer service experience, with relevant training
Work EnvironmentSupervises teams in a call center setting, managing workflows and strategiesHandles inbound/outbound calls to collect payments, working directly with customers
Employer & Industry UsageCommon in financial services, healthcare, and utility companiesFound in similar industries, focusing on debt recovery and customer account management

The Call Center Collections Manager oversees collections teams and strategies, while the Call Center Collections Specialist focuses on direct customer interactions to recover debts. Both roles are vital in collections operations but differ mainly in responsibility level and scope.

Call Center Agent - PT

Las Vegas, NV • On-site

Virgin Hotels
Traveler Accommodation • 501 - 1,000 employees
Learn more about Virgin Hotelsexternal

$14.50 - $19/hr

Part-time

Re-posted 26 days ago

Job description

YOUR MISSION (The Job Description)
The Call Center Agent will play an important role for expediting all incoming calls in a timely and accurate manner, and responding to emergency situations, as well as handling guest messages and wake-up calls. The Call Center Agent will be responsible for logging and distributing hotel guests, hotel management, and hotel executive's messages, as well as handling of guest and wake-up calls.
THE NITTY-GRITTY (The Essential Job Duties) Including but not limited to:
This role will work closely with Room Reservations Manager to:
  • Receive internal and external calls to answer questions, direct calls or provide general information
  • Meet department standards regarding dialogue and customer courtesy
  • Provide accurate information to appropriate authorities/departments during emergencies
  • Assist in-house guests with all request and challenges including but not limited to engineering challenges, housekeeping needs and general questions
  • Answer internal phone calls from food and beverage outlets with questions regarding charging privileges, room service amenities, and pre-authorization of charges.
  • Process guest departure requests, including settling the bill, arranging, and posting late check-out fee, and finalizing departure requests such as emailing or faxing the guest's folio

WHAT IT TAKES (The Qualities We Look For)
  • Use all equipment associated with the position, including but not limited to computer keyboard, PBX NEC console system, Agilysys AS400, LMS property management system, and two-way radios and cellular phone equipment
  • Use a computer effectively to access, understand, and input customer information
  • Effectively communicate in English with customers and co-works
  • Review and comprehend all necessary documentation

MUST HAVE'S
  • Current, legal, and unrestricted ability to work in the United States
  • Always communicate effectively with all levels of employees as well as all external contacts
  • Experience using a computer to effectively access, understand and input customer information
  • Review, comprehend, and respond to all necessary documentation with a strong attention to detail
  • Use all equipment associated with the position, including but not limited to: Microsoft Word, Excel, and Outlook
  • The skills and abilities necessary for this position are typically acquired through the completion of a high school degree or equivalent, as well as two months of on-the-job training

THE WORKING CONDITIONS
  • Work in an environment that is subject to varying noise levels, the severity of which depends upon work volume
  • Effectively and efficiently move from floor to floor as needed
  • Lift up to 40 pounds
  • Move up to 50 pounds to be able to perform inspector and utility duties as needed and perform necessary inventory checks
  • Must be able to withstand prolonged sitting without restriction
  • Must be able to work in a fast-paced, busy, and somewhat stressful environment, and maintain physical stamina and mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods

VALUABLE TRAITS
  • 50% logical / 50% creative / 100% AWESOME
  • Enjoy working with a team and alone as the situation dictates
  • Adaptive, Flexible!
  • Embody "great attitude"
  • Unwavering integrity and endless work ethic
  • Appreciate constructive feedback, as well as graciously providing the same
  • Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions.
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

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