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Call Center Collections Manager Jobs in Nevada (NOW HIRING)

Golden Nugget Hotels & Casinos

Call Center Agent

Laughlin, NV · On-site

$13.50 - $18/hr

Hotel Reservation / Call Center Agent Hotel Reservation / Call Center Agents support our Golden ... Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ...

Golden Nugget

Call Center Agent

Laughlin, NV · On-site

$13.75 - $18/hr

Overview Hotel Reservation / Call Center Agents Hotel Reservation / Call Center Agents support our ... Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ...

Costco Auto Program

Call Center Supervisor

Reno, NV · On-site

$21 - $24/hr

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member ... The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations ...

UHS

Call Center Specialist

Sparks, NV · On-site

$17.25 - $21.50/hr

The Call Center Specialist is responsible for answering incoming calls and scheduling patient ... IPM develops and manages multi-specialty physician networks and urgent care clinics which align ...

Meruelo Group

Call Center Shift Manager

Reno, NV · On-site

... Revenue Management decisions. Monitor and adjust inventory for various business segments and ... EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any ...

Golden Nugget

Call Center Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Overview It is the responsibility of the Guest Services Call Center Agent to assist/process any and ... Must be able to communicate effectively with guests, employees, and members of management in ...

Virgin Hotels

Call Center Agent - PT

Las Vegas, NV

$14.50 - $19/hr

The Call Center Agent will be responsible for logging and distributing hotel guests, hotel ... This role will work closely with Room Reservations Manager to: * Receive internal and external ...

Virgin Hotels

Call Center Agent - PT

Las Vegas, NV · On-site

$14.50 - $19/hr

The Call Center Agent will be responsible for logging and distributing hotel guests, hotel ... This role will work closely with Room Reservations Manager to: * Receive internal and external ...

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Call Center Collections Manager information

What does a call center collections manager do?

A Call Center Collections Manager oversees the team responsible for contacting customers with overdue accounts to recover outstanding debts. They set collection targets, monitor staff performance, ensure compliance with legal and company policies, and implement strategies to improve collection rates. Additionally, they handle escalated issues, train staff, and analyze data to optimize processes. Their role is crucial in maintaining the financial health of the organization while also ensuring respectful and effective customer communication.

What are the key skills and qualifications needed to thrive as a call center collections manager?

To thrive as a Call Center Collections Manager, you need expertise in debt collection practices, leadership abilities, and a solid understanding of relevant regulations, often supported by a degree in business or finance. Familiarity with CRM systems, collections software, and compliance tools such as FDCPA guidelines is typically required. Strong communication, conflict resolution, and motivational skills help foster high-performing teams and positive client interactions. These skills are essential for ensuring regulatory compliance, maximizing recoveries, and maintaining a productive, ethical workplace.

What are some common challenges faced by call center collections managers, and how can they be addressed?

Call Center Collections Managers often encounter challenges such as maintaining high team morale while achieving collection targets, dealing with difficult or distressed customers, and ensuring compliance with regulations. To address these, managers typically focus on regular training, clear communication of goals, and fostering a supportive team environment. They also implement performance metrics and feedback systems to monitor progress and provide coaching, while encouraging collaboration between agents to share successful strategies.

What is the difference between Call Center Collections Manager vs Call Center Collections Specialist?

AspectCall Center Collections ManagerCall Center Collections Specialist
CredentialsTypically requires experience in collections, customer service, and sometimes supervisory certificationsUsually requires basic collections or customer service experience, with relevant training
Work EnvironmentSupervises teams in a call center setting, managing workflows and strategiesHandles inbound/outbound calls to collect payments, working directly with customers
Employer & Industry UsageCommon in financial services, healthcare, and utility companiesFound in similar industries, focusing on debt recovery and customer account management

The Call Center Collections Manager oversees collections teams and strategies, while the Call Center Collections Specialist focuses on direct customer interactions to recover debts. Both roles are vital in collections operations but differ mainly in responsibility level and scope.

Call Center Supervisor

Reno, NV • On-site

Grand Sierra Resort & Casino
See more jobs at Grand Sierra Resort & Casinoexternal

$21/hr

Full-time

Re-posted 14 days ago

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
• Maintains current knowledge and familiarity with all hotel services, features, and local attractions to respond to guest inquiries.
• Assists groups with booking/housing needs in adherence to established policies and procedures.
• Manages group blocks, ensuring all room/suite inventory allocation and guidelines are monitored and adhered to in accordance with established policies and procedures
o Report assignment issues to supervisor/manager
o Assign room numbers as needed
o Balance inventory as needed
o Group cutoff dates
o Group pick up reporting
• Provides additional operation information to the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group contacts, and meeting planners.
• Promote a friendly, supportive environment in which team members are encouraged to solve problems and address guest issues.
• Reviews sales contracts for any clauses or special requests outside of established departmental parameters, communicating all pertinent information directly impacting management of the group and/or hotel revenue.
• Attends group pre-conference meetings and pre-planning meetings with clients and property management when requested.
• Expected to streamline departmental operations through continuous assessment of policies and procedures.
• Participate in special project activities and support teams by providing ad hoc information and reports.
• Assist the Revenue Management and Call Center team with tasks and projects as needed.
• Assist with daily preparation of all managerial reports used for tracking and analysis.
• Work with internal and external guests which includes contact with various departments to provide/obtain pertinent information needed to ensure proper guest service is provided.
• Any other duties as assigned within the scope of this position.
KNOWLEDGE/SKILLS/ABILITIES
• Communicate effectively with meeting planners, group clients and guests associated with a group.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.
EDUCATION and/or EXPERIENCE
• Minimum 2 years Hotel Reservations/Hotel Operations experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
PHYSICAL DEMANDS
• While performing the duties of this job, the team member is constantly sitting and occasionally standing and walking over the duration of their shift.
• Must be able to lift/carry 10lbs or less occasionally.
• The team member will constantly have repetitive use of both hands. Finger dexterity of both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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