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Call Center Collection Jobs in Indiana (NOW HIRING)

Everwise Credit Union

Collector

South Bend, IN · On-site

$16.75 - $22.25/hr

Provide a courteous and empathetic experience for members during all collection activities. * Monitor and manage workload in a structured queue-based call center environment. * Analyze credit reports ...

Everwise Credit Union

Collector

South Bend, IN · On-site

$16.75 - $22.25/hr

Provide a courteous and empathetic experience for members during all collection activities. * Monitor and manage workload in a structured queue-based call center environment. * Analyze credit reports ...

Firstsource

Healthcare Collections Specialist

La Porte, IN · On-site

$17.25 - $23.25/hr

The Healthcare Collections Specialist performs specialized collection work. This task is performed ... Work from Office, virtual Call Center environment. * Must be able to sit for extended periods of ...

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How much do call center collection jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center collection in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What cities in Indiana are hiring for Call Center Collection jobs?

Cities in Indiana with the most Call Center Collection job openings:

Infographic showing various Call Center Collection job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $35,452 per year, or $17 per hour.

Collector

South Bend, IN • On-site

Everwise Credit Union
See more jobs at Everwise Credit Unionexternal

$16.75 - $22.25/hr

Full-time

Re-posted yesterday

Job description

Job Description:
Position Summary:
Collector I impact the financial health of our organization by managing and collecting past due accounts. This role involves learning the collections process, working through a structured queue of accounts adhering to laws and regulations. The incumbent assists members in making payment arrangements, evaluating their financial conditions, and recommending appropriate loan workout and payment relief solutions. Collector I is responsible for each member's experience ensuring a well-hosted, empathetic, and respectful collection process.
Primary Responsibilities and Duties:
  • Contact members with past due accounts via phone, email, and other communication channels to secure payment and resolve delinquencies.
  • Evaluate members' financial conditions to recommend effective loan workout and payment relief solutions.
  • Maintain detailed and accurate records of all collection activities and member interactions.
  • Provide a courteous and empathetic experience for members during all collection activities.
  • Monitor and manage workload in a structured queue-based call center environment.
  • Analyze credit reports to assist in the evaluation of members' creditworthiness.
  • Collaborate with other departments to resolve member issues and improve the collections process.
  • Stay informed about the credit union's products, services, policies, and procedures.
  • Assume additional responsibilities as required for the growth and advancement of Everwise.

Knowledge/Skills:
  • Strong communication skills, both verbal and written.
  • Ability to effectively manage time and prioritize tasks in a high-volume, queue-based environment.
  • Basic knowledge of credit evaluation and the ability to analyze credit reports.
  • Strong problem-solving skills and the ability to think critically.
  • Proficiency with computer systems and Microsoft Office suite (e.g., Word, Excel, Outlook).
  • High level of empathy and respect in interactions with members.
  • Ability to work independently and as part of a team.

Minimum Requirements:
  • High School Diploma or GED
  • Previous work experience in collections, customer service, or a related field required

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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