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Call Center Bpo Jobs in Indiana (NOW HIRING)

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Call Center Bpo information

See Indiana salary details

$10

$17

$23

How much do call center bpo jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call center bpo in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What is the difference between Call Center Bpo vs Customer Service Representative?

AspectCall Center BpoCustomer Service Representative
CredentialsBasic high school diploma, communication skillsHigh school diploma or equivalent, communication skills
Work EnvironmentCall centers, office settings, remote optionsOffice or remote, customer-facing roles
Industry UsageOutsourcing companies, client companiesVarious industries including retail, telecom, banking
Job FocusHandling inbound/outbound calls for multiple clientsAssisting customers, resolving issues, providing info

While both roles involve customer interaction, a Call Center Bpo typically refers to the outsourcing company managing multiple client accounts, whereas a Customer Service Representative is an individual employee working directly with customers. The roles overlap in skills and environment but differ in scope and employment setting.

What is a call center BPO?

Call Center BPO (Business Process Outsourcing) jobs involve handling customer service, technical support, sales, or other business processes on behalf of client companies. Employees in these roles typically communicate with customers by phone, email, or chat to resolve issues, answer questions, or promote products and services. These positions require good communication skills, patience, and problem-solving abilities. Call Center BPO jobs are found in various industries, including telecommunications, banking, and retail. They often offer opportunities for career growth and skill development.

What are the key skills and qualifications needed to thrive as a call center BPO agent?

To thrive as a Call Center BPO agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Outstanding active listening, patience, and conflict resolution skills help agents deliver excellent customer service and manage challenging interactions. These skills ensure efficient issue resolution, high customer satisfaction, and smooth operation within a fast-paced, target-driven environment.

What are popular job titles related to Call Center Bpo jobs in Indiana?

For Call Center Bpo jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Call Center Bpo jobs in Indiana look for?

The top searched job categories for Call Center Bpo jobs in Indiana are:

Call Center Bpo jobs near you
Infographic showing various Call Center Bpo job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,452 per year, or $17 per hour.

Remote Call Center Representative

MCI Military Recruitment

Crane, IN • Remote

$14/hr

Full-time

Re-posted 3 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers