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Call Center Bi Analyst Jobs (NOW HIRING)

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

Responsibilities include analyzing call center metrics, implementing operational strategies, and improving service quality. The director will also be tasked with developing and executing policies ...

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call ... Analytical skills to interpret call data, identify trends, and implement operational improvements.

Comfort Matters LLC

Call Center Manager

Osseo, MN · On-site

Monitor and analyze call center performance metrics, identify areas for improvement, and implement action plans to achieve service level objectives and customer satisfaction targets. * Ensure ...

Comfort Matters

Call Center Manager

Osseo, MN · On-site

Monitor and analyze call center performance metrics, identify areas for improvement, and implement action plans to achieve service level objectives and customer satisfaction targets. * Ensure ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... bi-weekly accrual w/ 40 yearly accrual cap Paid Holidays: 8 paid holidays More Generous Paid Sick ...

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Call Center Bi Analyst information

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$30K

$64.6K

$99K

How much do call center bi analyst jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center bi analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Call Center Bi Analyst jobs?

For Call Center Bi Analyst jobs, the most frequently searched job titles are:

Infographic showing various Call Center Bi Analyst job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $64,649 per year, or $31.1 per hour.

Power Business Intelligence (BI) Analyst

Ashburn, VA • On-site

Computer World Services
IT Services • 51 - 200 employees
Learn more about Computer World Servicesexternal

$110K - $160K/yr

Full-time

Re-posted 18 days ago

Key responsibilities

  • Design and implement visual dashboards for performance and SLA reporting.

  • Integrate data from ServiceNow, SolarWinds, and other tools.

  • Conduct trend and predictive analytics to identify performance risks.

Job description

CWS seeks a Power Business Intelligence (BI) Analyst to develop and maintain Power BI dashboards and analytics for the U.S. Customs and Border Protection's (CBP) Network Operations Center (NOC) contract. The Power BI Analyst develops and maintains Power BI dashboards and analytics to support NOC leadership decision-making and contract performance reporting.
Duties & Responsibilities
  • Design and implement visual dashboards for performance and SLA reporting.
  • Integrate data from ServiceNow, SolarWinds, and other tools.
  • Ensure data accuracy and report reliability.
  • Conduct trend and predictive analytics to identify performance risks.
  • Support automation of reporting processes.
Required Qualifications
  • Bachelor's in Data Science, IT, or related discipline.
  • 6+ years with Power BI and enterprise analytics tools.
  • Strong data modeling and SQL skills.
Preferred Qualifications
  • Microsoft Certified Power BI Data Analyst Associate.
  • Federal reporting experience.
Place of Performance
  • Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
  • Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
$110,000 - $160,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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