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Call Center Business Analyst Jobs (NOW HIRING)

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

Call Center Business Lead Leapfrog Online, a leader in online marketing strategies through ... analytical updates to all interested parties and manage completion of all client inquiries Vendor ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

... analytical updates to all interested parties and manage completion of all client inquiries VENDOR ... Call center experience should include Account Management as well as Operations Management ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

... analytical updates to all interested parties and manage completion of all client inquiries VENDOR ... call center experience Call center experience should include Account Management as well as ...

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Call Center Business Analyst information

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How much do call center business analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call center business analyst in the United States is $47.43, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $59.38 per hour, depending on experience, location, and employer.

What does a call center business analyst do?

A Call Center Business Analyst is responsible for analyzing call center operations, processes, and data to identify opportunities for improvement. They collect and review performance metrics, customer feedback, and workflow processes to recommend solutions that enhance efficiency, customer satisfaction, and overall effectiveness. Their work often involves collaborating with management, IT teams, and frontline agents to implement new technologies or procedures. Ultimately, their goal is to help the call center meet business objectives and deliver high-quality customer service.

What are the key skills and qualifications needed to thrive as a call center business analyst?

To thrive as a Call Center Business Analyst, you need strong analytical abilities, experience with data modeling, and a relevant degree such as in business, information systems, or a related field. Familiarity with CRM systems, call center analytics platforms, and advanced Excel or business intelligence tools is typically required, and certifications like CBAP can be advantageous. Outstanding communication, problem-solving, and stakeholder management skills help you translate data insights into actionable strategies. These skills and qualities are crucial for optimizing call center operations, improving customer experience, and driving business performance.

How does a call center business analyst typically work with cross-functional teams to improve customer service processes?

A Call Center Business Analyst regularly collaborates with departments such as IT, operations, and customer service to analyze call data, identify trends, and recommend process improvements. They often facilitate meetings to gather requirements, communicate findings, and ensure that proposed solutions align with business objectives. This role requires strong communication skills, as analysts act as a bridge between technical teams and frontline staff, ensuring all stakeholders are informed and involved in the change process. Effective collaboration helps drive successful implementation of new technologies or workflows that enhance the customer experience.

What is the difference between Call Center Business Analyst vs Customer Service Analyst?

AspectCall Center Business AnalystCustomer Service Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like CCBA or CBAPBachelor's in Business, Communications, or related field; certifications like Customer Service Certification
Work EnvironmentCall centers, data analysis teams, business unitsCustomer service departments, support centers
Employer & Industry UsageTelecommunications, finance, retail, healthcareRetail, hospitality, telecom, service industries

While both roles focus on improving customer interactions, the Call Center Business Analyst primarily analyzes call center data and processes to optimize operations, whereas the Customer Service Analyst concentrates on customer feedback and service quality. The analyst role involves more data analysis and process improvement, making it suitable for those with analytical skills and certifications.

More about Call Center Business Analyst jobs

What states have the most Call Center Business Analyst jobs?

States with the most job openings for Call Center Business Analyst jobs include:

What are popular job titles related to Call Center Business Analyst jobs?

For Call Center Business Analyst jobs, the most frequently searched job titles are:

Call Center Business Analyst jobs near you
Infographic showing various Call Center Business Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $98,662 per year, or $47.4 per hour.

Call Center, B2B

Chicago, IL • On-site

Leapfrog Online
Marketing • 51 - 200 employees
Learn more about Leapfrog Onlineexternal

Other

Re-posted 27 days ago

Job description

Call Center Business Lead

Leapfrog Online, a leader in online marketing strategies through performance-based initiatives, is seeking a full time Call Center Business Lead. The first requirement of this role is to gain a clear understanding of the Leapfrog Online business model as well as the model for selling Business Services. This job will require a manager that can develop relationships with external clients, as well as internal Account Managers. You will be responsible for developing and maintaining relationships with Leapfrog Online vendors that provide our call center services. You will need to become familiar with a variety of reporting and tracking systems.

We are looking for a candidate that has demonstrated skills in each of the following areas:

Client Management: Responsible for developing strong relationships with internal account managers as well as with client contacts, provide regular analytical updates to all interested parties and manage completion of all client inquiries

Vendor Management: Responsible for the daily delivery of performance objectives, help vendors to create and deliver on performance plans, and develop a mutually beneficial relationship with all vendors

Internal Resource Management: Drive platform improvements, outline and enhance data reporting, and collaborate with media department

Staff Development: Responsible for multiple direct reports that will require development and guidance

Required Skills

  • Minimum of 5 years of call center experience
  • Call center experience should include Account Management as well as Operations Management experience
  • Familiarity with CRM systems such as Salesforce.com is a plus.
  • Experience managing and developing staff members
  • Excellent written and verbal communication skills
  • Strong strategic thinking skills
  • Flexibility to travel as often as once a month

If so, here’s what’s in it for you: a competitive salary plus an incentive and benefits package; a close-knit team who likes what they do and has fun doing it; and, if that’s not enough, there’s free all-you-can-drink soda, and free bagels on Fridays.

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