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Call Center Business Analyst Jobs (NOW HIRING)

The Hive Careers Ltd

Call Centre Manager

Miami, FL

... analyze call center data, and focus on improving performance and processes in an effort to better ... You should be observant and detail-oriented and possess an understanding of the business, the ...

The Hive Careers Ltd

Call Centre Manager

Miami, FL · On-site

... analyze call center data, and focus on improving performance and processes in an effort to better ... You should be observant and detail-oriented and possess an understanding of the business, the ...

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

Analytical skills to interpret call data, identify trends, and implement operational improvements ... Associate or Bachelor's degree in Business, Communications, or a related field preferred.

Forhyre

OH

We are looking for a Claims Business Analyst who will be the vital link between our information ... Summarizes, creates, and distributes operational , claim data , and call center metric reports as ...

Forhyre

We are looking for a Claims Business Analyst who will be the vital link between our information ... Summarizes, creates, and distributes operational , claim data , and call center metric reports as ...

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

Overview The Real-Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business, and products. The analyst manages the performance of ...

Camping World

Business Analyst

Chicago, IL · On-site

$83K - $127K/yr

Call Center Performance * Analyze call volume, agent performance, and customer satisfaction metrics ... business and organizational needs. At Camping World, it is not typical for an individual to be ...

Global Channel Management

Call Center

Helena, MT · On-site

$15.25 - $19/hr

Call Center Helena, MT, United States $ 14.00 - 15.00 (US Dollar) Call center needs 1 year medical ... Ability to communicate clearly and confidently Ability to multi-task Ability to analyze new ...

Clark Davis Associates

Business Analyst

New York, NY · On-site

Analyze data to determine possible functional, call center or process areas vulnerable to fraud. * Assignments may involve unstructured investigation and analysis to respond to a fraud or business ...

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Translate business improvement requirements into operational process changes and SOPs for vendors ... Identify issues to focus root cause analysis and continuous improvement efforts * Facilitate vendor ...

FLATTER INC

Business Analyst

Fredericksburg, VA · On-site

$75K - $80K/yr

The Business Analyst supports Executive program leadership by tracking performance metrics ... call center operations, financial services, mortgage servicing, or government loan programs ...

General Call Center | Full-Time

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

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Call Center Business Analyst information

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How much do call center business analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call center business analyst in the United States is $47.43, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $59.38 per hour, depending on experience, location, and employer.

What does a call center business analyst do?

A Call Center Business Analyst is responsible for analyzing call center operations, processes, and data to identify opportunities for improvement. They collect and review performance metrics, customer feedback, and workflow processes to recommend solutions that enhance efficiency, customer satisfaction, and overall effectiveness. Their work often involves collaborating with management, IT teams, and frontline agents to implement new technologies or procedures. Ultimately, their goal is to help the call center meet business objectives and deliver high-quality customer service.

What are the key skills and qualifications needed to thrive as a call center business analyst?

To thrive as a Call Center Business Analyst, you need strong analytical abilities, experience with data modeling, and a relevant degree such as in business, information systems, or a related field. Familiarity with CRM systems, call center analytics platforms, and advanced Excel or business intelligence tools is typically required, and certifications like CBAP can be advantageous. Outstanding communication, problem-solving, and stakeholder management skills help you translate data insights into actionable strategies. These skills and qualities are crucial for optimizing call center operations, improving customer experience, and driving business performance.

How does a call center business analyst typically work with cross-functional teams to improve customer service processes?

A Call Center Business Analyst regularly collaborates with departments such as IT, operations, and customer service to analyze call data, identify trends, and recommend process improvements. They often facilitate meetings to gather requirements, communicate findings, and ensure that proposed solutions align with business objectives. This role requires strong communication skills, as analysts act as a bridge between technical teams and frontline staff, ensuring all stakeholders are informed and involved in the change process. Effective collaboration helps drive successful implementation of new technologies or workflows that enhance the customer experience.

What is the difference between Call Center Business Analyst vs Customer Service Analyst?

AspectCall Center Business AnalystCustomer Service Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like CCBA or CBAPBachelor's in Business, Communications, or related field; certifications like Customer Service Certification
Work EnvironmentCall centers, data analysis teams, business unitsCustomer service departments, support centers
Employer & Industry UsageTelecommunications, finance, retail, healthcareRetail, hospitality, telecom, service industries

While both roles focus on improving customer interactions, the Call Center Business Analyst primarily analyzes call center data and processes to optimize operations, whereas the Customer Service Analyst concentrates on customer feedback and service quality. The analyst role involves more data analysis and process improvement, making it suitable for those with analytical skills and certifications.

More about Call Center Business Analyst jobs

What states have the most Call Center Business Analyst jobs?

States with the most job openings for Call Center Business Analyst jobs include:

What are popular job titles related to Call Center Business Analyst jobs?

For Call Center Business Analyst jobs, the most frequently searched job titles are:

Call Center Business Analyst jobs near you
Infographic showing various Call Center Business Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $98,662 per year, or $47.4 per hour.

Senior IT Business Analyst (Process Reengineering Focus)

Surprise, AZ • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$65 - $72/hr

Temporary

Posted 29 days ago

Job description

We are looking for a Senior IT Business Analyst (Process Reengineering Focus) to support government-focused initiatives in Surprise, Arizona. This contract opportunity with potential for a long-term role is ideal for someone who can translate operational needs into practical solutions while partnering with stakeholders in a structured, service-driven environment. The role combines business analysis, documentation, and cross-functional collaboration to improve processes, strengthen customer service operations, and support project delivery within Agile teams.


Responsibilities:

• Gather, analyze, and clarify business needs by working closely with stakeholders, operational teams, and project partners.

• Evaluate current workflows and identify process gaps, documenting findings and recommending practical improvements.

• Review business and operational documents for accuracy, completeness, and alignment with project objectives and compliance expectations.

• Partner with call center and customer service teams to understand service challenges, define requirements, and support enhanced user experiences.

• Create and maintain business requirements, process maps, user stories, and other project documentation needed for successful delivery.

• Contribute to Agile Scrum activities by supporting backlog refinement, sprint planning, and ongoing communication between business and technical teams.

• Track action items, decisions, and requirement changes to help maintain project clarity and stakeholder alignment.

• Assist with validating solutions through testing support, feedback gathering, and confirmation that business needs have been addressed.Senior IT Business Analyst (Process Reengineering Focus)

• Demonstrated experience in business analysis within complex, stakeholder-driven environments.
• Working knowledge of call center or customer service operations and the ability to translate service needs into business requirements.
• Strong document review skills with attention to detail, accuracy, and consistency.
• Experience participating in Agile Scrum teams and supporting iterative project delivery.
• Ability to perform gap analysis and develop clear recommendations for process improvement.
• Strong written and verbal communication skills for interacting with both business and project stakeholders.
• Proficiency in organizing requirements, documenting processes, and managing multiple priorities effectively.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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