ZipRecruiter

Log In

1

Call Center Associate Jobs in Springfield, MO (NOW HIRING)

Byrider

Sales Associate

Springfield, MO · On-site

$60K - $110K/yr

Sales Associate (Consumer Finance) Byrider - 1226 S. Glenstone Ave Springfield, MO 65804 Ambitious ... Call center sales * Business development * Appointment setting * Hospitality (servers and ...

Byrider

Sales Associate

Springfield, MO · On-site

$60K - $110K/yr

Sales Associate (Consumer Finance) Byrider - 1226 S. Glenstone Ave Springfield, MO 65804 Ambitious ... Call center sales * Business development * Appointment setting * Hospitality (servers and ...

Byrider

Sales Associate

Springfield, MO

$60K - $110K/yr

Sales Associate (Consumer Finance) Byrider - 1226 S. Glenstone Ave Springfield, MO 65804 Ambitious ... Call center sales * Business development * Appointment setting * Hospitality (servers and ...

next page

Showing results 1-20

All JobsCall Center Associate JobsCall Center Associate Jobs in Springfield, MO

Call Center Associate information

See Springfield, MO salary details

$8

$15

$18

How much do call center associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call center associate in Springfield, MO is $15.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $16.83 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Springfield, MO?

The most popular types of Call Center jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Call Center Associate jobs?

Cities near Springfield, MO with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,708 per year, or $15.2 per hour.

Call Center Sales Representative

Springfield, MO • On-site

russcellinc
Computer and Electronic Product Manufacturing • 501 - 1,000 employees

5.0

Company rating: 5.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

24th of 30 rated technology retailers

Recommended by parents

Respectful managers

Learn more about russcellincexternal

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago

Job description

Sales Representative

 

At Russell Cellular, our vision is to provide the best wireless experience to every customer, every time. We live our values of integrity, expertise, initiative, and service.

Why Join Us?

  • Starting pay: $15/hour + uncapped commission
  • 3 Weeks of paid training with continued support
  • Health, dental, vision, and life insurance
  • 401(k) with company match
  • Same-day pay options
  • Verizon discounts, sales incentives, and contests
  • Growth and advancement opportunities
  • Strong company culture and community involvement

What You'll Do

  • Make outbound calls to new and existing Verizon Business or Consumer customers
  • Identify customer needs and recommend solutions
  • Educate customers on Verizon products and services
  • Maintain accurate CRM records
  • Meet or exceed sales goals
  • Deliver outstanding customer service

Qualifications

  • 1+ year of sales, customer service, or call center experience preferred
  • Strong communication and relationship-building skills
  • Sales-driven and goal-oriented mindset
  • Basic computer and typing skills
  • Ability to identify opportunities and close sales

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Russell Cellular logo

About Russell Cellular

Sourced by ZipRecruiter

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Big 6 program and was awarded Verizon Wireless Partner of the Year for 2018. With over 700 locations, in 42 states, and 2,400 plus employees, our mission is to provide the best wireless experience to every customer, every time.

Industry

Computer and electronic product manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Battlefield, MO, US

Year founded

1993

View All Russell Cellular Jobs

What Russell Cellular employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply