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Call Center Associate Jobs in Plainfield, IL (NOW HIRING)

Pldi

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Ascension

Call Center Specialist

Elk Grove Village, IL · On-site

$19.22 - $26.01/hr

Prior call center experience. Life at Ascension: Where purpose meets opportunity Ascension is a ... We empower our 97,000+ associates to bring their skills and expertise every day to reimagining ...

Kelly Services

Call Center Rep

Naperville, IL

$18.25/hr

Call Center / Customer Service Representatives needed in Naperville, Illinois Temporary to Hire job opportunity! Salary/Pay Rate/Compensation: $17.25/hour to start (will increase to $18.25/hr ...

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service team. The ideal candidate will be responsible for handling incoming and outgoing customer calls ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

Call Center Business Lead Leapfrog Online, a leader in online marketing strategies through performance-based initiatives, is seeking a full time Call Center Business Lead. The first requirement of ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

Leapfrog Online, a leader in online marketing strategies through performance-based initiatives, is seeking a full time Call Center Business Lead. The first requirement of this role is to gain a clear ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

Leapfrog Online, a leader in online marketing strategies through performance-based initiatives, is seeking a full time Call Center Business Lead. The first requirement of this role is to gain a clear ...

Gobeacon

Bi-Lingual Call Center Agent

Chicago, IL · On-site

$18.50/hr

We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 for training then $18.50 once training is complete. The Customer Service ...

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Showing results 21-40

All JobsCall Center Associate JobsCall Center Associate Jobs in Plainfield, IL

Call Center Associate information

See Plainfield, IL salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call center associate in Plainfield, IL is $16.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.03 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Plainfield, IL?

The most popular types of Call Center jobs in Plainfield, IL are:

What cities near Plainfield, IL are hiring for Call Center Associate jobs?

Cities near Plainfield, IL with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Plainfield, IL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 2% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,980 per year, or $16.3 per hour.

Call Center Representative

Pldi

Chicago, IL • On-site

$16.50 - $20.50/hr

Full-time

Re-posted 2 days ago

Job description

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills.

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