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Call Center Associate Jobs in Phoenix, AZ (NOW HIRING)

CoolSys

Representative 1, Call Center

Phoenix, AZ

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs ... Qualifications * 1+ years of experience in a call center or similar B2B customer service role.

MDS Communications

Call Center Sales Agent

Mesa, AZ

$16.15 - $17.65/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

RemX

Remote Healthcare Call Center Rep $16/hr

Phoenix, AZ · On-site +1

$16/hr

Call Center Representative Pay: $16/hr. Weekly Pay plus Benefits Schedule: Be available to work a shift between 7am-8pm CST Time. MON-FRI (8hr Shift + OT When needed). Equipment: Provided and Shipped ...

CoolSys

Representative 1, Call Center

Phoenix, AZ

$18 - $20/hr

With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs ... Qualifications * 1+ years of experience in a call center or similar B2B customer service role.

Avondale Toyota

BDC (Call Center Agent)

Avondale, AZ · On-site

$18 - $22/hr

As a BDC(Business Development Center) we are Avondale Toyota's first line of contact for our guests ... The first goal is to provide an exceptional experience to our current guests when they call in and ...

Camping World Holdings

Call Center Representative

Surprise, AZ · On-site

$35K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information ...

Teleperformance

Call Center Supervisor

Scottsdale, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Purpose Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and ...

RemX

$16/Hr. Remote Call Center Rep.

Phoenix, AZ · On-site +1

$16/hr

Utilize call center software to complete account research and update notes. * Place calls to insurance companies on behalf of patient needs. * Adhere to call center metrics and HIPAA regulations.

Macpie LLC

BDC (Call Center Agent)

Avondale, AZ

$18 - $22/hr

As a BDC(Business Development Center) we are Avondale Toyota's first line of contact for our guests ... The first goal is to provide an exceptional experience to our current guests when they call in and ...

CoolSys

Representative 1, Call Center

Phoenix, AZ · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs ... Qualifications * 1+ years of experience in a call center or similar B2B customer service role.

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All JobsCall Center Associate JobsCall Center Associate Jobs in Phoenix, AZ

Call Center Associate information

See Phoenix, AZ salary details

$8

$16

$20

How much do call center associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call center associate in Phoenix, AZ is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $18.37 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Phoenix, AZ?

The most popular types of Call Center jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Call Center Associate jobs?

Cities near Phoenix, AZ with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,615 per year, or $16.6 per hour.

Call Center Specialist Full Time Nights

Alan B. Miller Medical Center

Tempe, AZ • On-site

$80K - $80K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Call Center Specialist Full Time Nights

Behavioral Health Connections (BHC) in Tempe, AZ is seeking a dynamic and talented Call Center Specialist Full Time Nights to work 12 hours shift in the team of compassionate, dedicated professionals. The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care providers. Organizing, facilitating, and coordinating the timely evaluation with therapist and the acceptance of patients referred for services, insurance verification and data entry.

Job Duties/Responsibilities:

  • Answers phones at Behavioral Health Connections and takes demographic information related to the person to be assessed.
  • Coordinates and processes patient documents and paperwork for patient transfers.
  • Assures all required information is accurately documented within several information system programs.
  • Assists Mobile Assessment Team Evaluator with commitment process, paperwork, and transfer process, if necessary.

Benefit & Rewards Highlights:

  • Challenging and rewarding work environment
  • Competitive compensation & generous paid time off
  • Excellent medical, dental, vision and prescription drug plans
  • 401(K) with company match and discounted stock plan
  • SoFi student loan refinancing program
  • Career development opportunities within UHS and its 300+ subsidiaries!

About Universal Health Services:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies™ and in 2025, was listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications:

  • Education: High School Diploma/GED Preferred, Associate Degree
  • Experience: 1-3 years work related experience preferred, knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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