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Call Center Associate Jobs in Manchester, CT (NOW HIRING)

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Call Center Associate information

See Manchester, CT salary details

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$16

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How much do call center associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call center associate in Manchester, CT is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Manchester, CT? The most popular types of Call Center jobs in Manchester, CT are:
What cities near Manchester, CT are hiring for Call Center Associate jobs? Cities near Manchester, CT with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Manchester, CT as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,211 per year, or $16.9 per hour.

Call Center / Customer Service - East Hartford, CT 06108

Amicis Global

East Hartford, CT • On-site

$17 - $19/hr

Contractor

Re-posted 6 days ago

Job description

Job Title: Call Center / Customer Service 
Location: East Hartford, CT 06108  
Duration: 4 Months (Temp to Hire)
 
Summary:
  • We are seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact. In this role, you will assist with program information, account questions, and password reset support for the online consumer portal.
  • Success in this position requires strong communication skills, professionalism, and a passion for helping people.

Key Responsibilities:
  • Serve as the initial point of contact for consumers and providers regarding client programs.
  • Answer inbound calls and provide accurate, clear, and complete information.
  • Assist with account access and password reset issues.
  • Document all customer interactions in the call-tracking system with accuracy and detail.
  • Forward callers to leadership or appropriate CT state agencies as required.
  • Identify consumer trends, report concerns, and recommend service improvements.
  • Handle complex or escalated customer issues professionally and efficiently.
  • Meet or exceed daily performance standards for call volume, quality, and customer satisfaction.

What You'll Receive:
  • Full-time employment (40 hours/week)
  • Paid training
  • Monday–Friday schedule (Weekends Off)
  • Career advancement opportunities
  • Supportive and professional work environment

Who Thrives in This Role:
  • Strong communicators—verbal and written—who can explain complex information clearly.
  • Reliable and committed individuals with a strong work ethic and excellent attendance.
  • Problem-solvers who remain calm and professional in challenging customer situations.
  • Tech-comfortable individuals who can navigate multiple systems and applications.
  • People who genuinely enjoy helping others and finding solutions.
  • Able to work in a structured environment, handling a high volume of calls.
 
Qualifications:
Required:
  • High School Diploma or GED.
  • Minimum 6 months of call center or customer service experience.
  • OR Associate degree or higher (no experience required)
  • Able to type at least 35 WPM.
  • Must pass a customer service assessment, criminal background check, and 8-panel drug screen.
 
Preferred Skills:
  • Previous customer service or call center experience.
  • Strong attention to detail and documentation accuracy.
  • Ability to handle sensitive or confidential information appropriately.